We have always loved Bu Ali. It is our local Indian and has for years been really good. To put this in context we have ordered maybe thirty times in the last few years.
I am not sure what has happened recently. Our last meal was practically inedible, but tonight decided we would give it a go again as it's overall history has been good.
Firstly the food took over an hour which would be OK if they had said there would be a delay when the order was taken (which they did not)
The food then arrived stone cold without any sauces or dips which they have always supplied.
They also gave the incorrect rice.
The curries were very short on meat and had no veg, which previously they had.
I rang to complain and the excuse they gave was that they were busy, as opposed to remedying the situation. They did however, offer to deliver the dips which unfortunately fell short in remediating the situation.
I am really disappointed because I like them and I want to support local businesses, but they have unfortunately gone downhill badly.
I hope they get back on track but I won't find out myself as won't be ordering again from them.
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