We live close by the area and have popped in here a few times for a few drinks. I even recommended it for a work event recently and over 100 of my colleagues attended. Food and service that night was spot on. The atmosphere was great and feedback from everyone was very positive. I was looking forward to a return visit but my last 2 visits have been poor to say the least. On a Saturday evening myself and a friend called in for a glass of wine and a chat. My boyfriend joined us but wanted a light bite to eat as he had been at the Leinster rugby game. We asked if it was possible to order something light and were told we could do so from the bar menu, there was only high tables upstairs so we were told we could take the menu downstairs and sit in the bar area. After sitting there for a few minutes we enquired with the waiter and he said it was not possible to order as the kitchen was closed. When we explained the guy upstairs told us we could he said he was new and didn’t know what he was doing and sent us back upstairs telling us he would make up a selection of cold meats and cheeses. So he gave us a seat and we went to order wines. I asked for the wine menu by the glass which they kept insisting was in the main book but after a look by me and two other waiters it was not to be found. I explained it is normally kept behind the bar but they kept insisting on looking. So after wasting 15 minutes I simply asked for a French wine I normally get there. After finally settling down out came the food, enough to feed an army. Our mis of cheeses and meat had turned into 2 giant platters. We said we only needed one and sent another back. We had another glass and a chat and got the bill. The extra platter of cheeses was on it. At this stage we were laughing at the series of mix ups, it was beginning to feel like faulty towers. Last Saturday with the sun shining we decided to give it another shot and pottered down around 2.30pm. We took a seat outside, waited and waited and waited with at least 3 waiters walking past us not even looking at us or the dirty table we were seated at. Eventually 15 minutes or so later I got up and asked a waiter to be served and he explained they were closing this area but we could move to the other area if a seat becomes available. I was fed up waiting and couldn’t deal with another round of shoddy service so we took our custom elsewhere. Having spoken to a few people about the place it seems many others have experienced the slow service and the venue seems to crumble under pressure. I love this building, the selection of wines and the food on occasion has been good but there slow service and huge lack of attention to details sorely lets them down. I will be slow to return to this one. There is a buzzing restaurant scene in Dublin and poor service is something that most people will not tolerate. they need to up their game a little.
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