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“It's got what it takes but it doesn't quite get there”
Review of Ross Castle

Ross Castle
Book In Advance
More Info
US$28.55*
and up
Afternoon Killarney Highlights Tour
Ranked #152 of 266 things to do in County Galway
Attraction details
San Francisco, California
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
“It's got what it takes but it doesn't quite get there”
Reviewed 23 June 2011

We stayed in the two cottages and the main house with our large group of 20. Our overall impression is the grounds are magnificent and well kept, with the exception of the tennis court which had so much moss on it it was dangerous to play. This was surprising to us as we had told the owner we slected her location based on the fact it had a tennis court. The net was ripped and falling off. They did come and spend the day cleaning the court after our strong urging, but did not fix the net.
We also made it quite clear we would need internet and were told there was wi-fi available.Our young people had to convince the owner to let them move the router closer to the window in the private quarters so we could get a signal. (it doesnt register through thick castle walls) And after that, it turned out we could only get a signal when crowding around a small window in the upstairs kitchen. The first few days it was only on 9-5!

We were never allowed into the castle itself, so I cannot comment on that area.

The main house and two cottages were not clean. There was a lot of dust and 4-5 dead flower arrangements left over from the previous rental. The garbage from the previous rental was stacked in the courtyard entry way until Monday.
There is no cleaning during the week, we had to press the housekeeper to give us new towels, empty the room garbage and give us more TP! That also means the floors, rugs and staircases remained littered with grass from our wet shoes (it rains alot in Ireland) the entire week. Our fault? Maybe. We didn't ask if housekeeping was included in the rental, we just thought it would be?
The sheer curtains all over the house were dirty and were filled with dead bugs. The bedding was moldy, a good outdoor shake would have helped. The lamp shades in our room were shredded on the inside. The rugs could use a good work over with the best dyson vacuum.
The billiards room was a mess, dirty from the start with the broken racquets and other various outdoor toys trashed in a corner.
The pool had a lot of junk in the room, like someone was living in there, leaving their suits, shoes, and other misc junk. It didn't look clean enough to swim.
We all got lots of bites. We debated if they were midges? Small 'no see-ems" that fly around outside/inside, like misquitos. Really itchy and long lasting. Bring lots of repellant.
The owner was a crab and quite defensive. She did end up working with us on the courts and the internet, to her credit. She left the country on the 3rd day of our stay and her housekeeper was very hard to contact and not very nice.
My overall opinion is this place could be great, but it needs good management and a good cleaning up.

Visited June 2011
Helpful?
1 Thank advisorgal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rossestate, Owner at Ross Castle, responded to this review, 5 October 2011
Dear Maggie,

My husband joins me in offering our sincere regret that all was not to your satisfaction when visiting our property.

I had thought you understood that "self catering" meant cooking, cleaning, and providing everything for yourself. Of course it would get messy if not cleaned daily and to that end we provide 6 vacuum cleaners, 6 brooms, 6 dust pans and brushes et cetera at the disposal of our guests. When you came to the property the cottages were spotless (you would have pointed it out had it been otherwise) and there were the means to keep it that way. However I am truly sorry if your understanding was that a cleaning lady was included in the rental. This is the first time that anyone had expected that.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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11 reviews from our community

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Date | Rating
  • English first
  • German first
  • Any
English first
chicago
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
“Awesome Time over the New Years”
Reviewed 10 February 2008

We had a magical time at Ross. It was a unique occasion for all the family (40 members) to get together under one roof in a very special environment.
The property was awesome - they had done an incredible job on it. Elizabeth, her daughter and staff were wonderful.
The biggest risk for me was that the food would not be great as there was no way we could know, but it was fantastic. The dinners were amazing and so were all the breakfasts, lunches and nibbles – really high quality, delicious food. Elizabeth went out of her way to cater for a particularly picky guest too.

Helpful?
1 Thank bobmahoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Virginia
Level Contributor
131 reviews
47 attraction reviews
common_n_attraction_reviews_1bd8 106 helpful votes
“A big estate house, not sure about the castle moniker though.”
Reviewed 15 November 2006

To be honest, we followed the signs from the road, as a detour on our trip between Aughnanure Castle and Kylemore Abbey. It wasn't on the national historic sites map, but we thought we might luck into another grand old castle or ruins. We came upon a sign indicating that Ross Castle was open until Sept. 30. It was mid October, but there was a yellow sign pronouncing the castle open and a charge of 6 Euros for the castle and gardens, or 4 Euros for the castle alone. We drove up to the castle.

What we saw was more of a large estate type house. A grand old house it did appear, but with no real stunning archictectural features. We felt a bit mislead by them calling what appeared to be a grand old english style estate a "castle" and started to turn around. We were then approached by a lady out of the house, on a rainy day, who informed us it was a private residence. We told her there was a sign saying it was open, and she then informed us that "well, you did see it's 6 Euros didn't you." We had already planned just to turn around, as it was 2pm and we were not sure how much longer it would take us to get to Kylemore, and we were also unsure what time Kylemore closed.

No offense, but we aren't cheap (we spent well over 2000 Euros on just playing, touring and eating in Ireland over 2 weeks), and I likely would have paid the 12 Euros for both of us, HAD WE HAD TIME, just to see the gardens really, since I am a botanist as well, but I really just thought this lady was quite rude.

Honestly, when she came out, I was playing with the idea in my head of paying just to see the gardens, but she cemented my decision not to do so.

If you hold yourself out as a tourist attraction, "private" or not, and have signs enticing people off the main road, you should be a little more considerate to people in your dealings with them... I mean why even come out to harass two lone tourists in the parking lot who haven't even gotten out of their car, and have merely snapped 3 pictures of your "house," in the rain.

I'm not saying it's not visiting, but just be aware that should you drive onto this ladys parking lot, she might attack your car for her 6 Euros... Maybe her heating bill has gotten a bit too high, who knows. :)

Cheers.

Helpful?
5 Thank mcgervey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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