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“Clean, Comfortable but way overpriced.”

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Harbour Hotel Galway
Ranked #13 of 45 Hotels in Galway
Certificate of Excellence
cork.
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Clean, Comfortable but way overpriced.”
Reviewed 25 November 2013

We stayed as a couple for 2nights 22nd, and 23rd November. Good location, 3 - 4 mins walk to the City, Clean, Comfortable, Great Breakfast, Very friendly staff, but just overpriced. €268 euro for 2nights bed and breakfast, for 2, off season, for a very small room, was just way too expensive. In my opinion, this is a good 3star hotel, but not a 4star. Room was very small, cramped, with very little storage space, actually the room was so small I felt I had no space. Thats my only problem with the hotel, it was overpriced for such a very standard small room. If i had paid a more reasonable price, I would have been happy enough. But considering it was off season, I would have expected more for my money. A friend of mine stayed in the nearby Radisson Blu for exactly the same price, we both booked the hotels within 48hrs of one another, and she got a 4star hotel, way bigger and more modern room etc. I viewed her room on the Sunday morning to see what she got for her money, and she got a way better hotel than i did. Now again, price was my only gripe with the Harbour. The Harbour has a great location, very friendly staff, the room itself was fine, but just way overpriced for what we got.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 540margaret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Galway, Ireland
1 review
Reviewed 20 November 2013

Booked the John B Keane suite for the finale event (dinner and theatre) for the Oscar Wilde Festival that took place in Galway last September. The hotel looked fabulous as guests arrived for the evening with friendly staff informing guests of the night's event. First was a glass of wine for everyone that arrived. The one thing I particularly liked was how guests could chill and relax in the reception area beforehand yet the entrance to the main event was a few steps away. Inside, the suite looked amazing. I recommend if you are thinking of hosting an event here to go and see the room actually done up. Great attention to detail. All guests sat down to dinner. Couldn't fault the food, it was lovely and well presented. Next up was the theatre show. The hotel was very flexible in allowing the actors see the room the day before and get their bearings. They provided help in any way they could to ensure the theatre event worked in the way the actors wanted it to. Was very happy with the hotel and I'd recommend it for an event.

  • Stayed September 2013, travelled on business
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Helpful?
Thank Oscar Wilde Fes... C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belfast
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 13 November 2013 via mobile

Great stay . went to do a bit of shopping before journey home.although we had already checked out the reception staff noticed we were soaked.we were offered towels and coffee and anything else we needed.this was a very nice touch and much appreciated.

  • Stayed October 2013
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    • Service
Helpful?
Thank joanna o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Detroit, Michigan
Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 November 2013

We were just on and way to Galway...found this place by chance while looking for breakfast. We came at the end of brunch, but the staff was very accommodating. The food was a great traditional breakfast with lots of extras. Very fresh for a brunch!

  • Stayed October 2013, travelled with friends
    • Value
    • Service
Helpful?
Thank Heinzstein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 November 2013

I have stayed at the Harbour before (3 years ago) and had absolutely no issues but last night was awful, the room was clean but there was a double window which meant we couldn't open the window and as a result the room was very stuffy. Breakfast was included but when we went down the restaurant was very busy wand the staff and kitchen were clearly not able to cope, the food was almost gone, we had to eat in the lobby, we couldn't find anything and the servers were run off their feet. All this would have been ok if it wasn't for when I took out a clean towel after a shower and discovered balls of hair stuck to the towel..... Appalled is not the word! I don't think I will be staying there again!!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Niamh42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarbourGalway, General Manager at Harbour Hotel Galway, responded to this review, 12 November 2013
Dear “Niamh42”,

Thank you for taking the time to review our hotel & for choosing to stay with us.

I would like to apologize on behalf of the team, that you did not totally enjoy your stay in the Harbour Hotel.

We do have a double seal on windows facing the front, this is to reduce as much noise as possible however they do slide open and the second set opens outwards. Being in a built up area we have some traffic & footfall noise & by having the seal we are ensuring that you have a restful nights sleep.

We do receive quite a lot of good comments regarding our breakfast & again it is very disappointing to read that you did not receive our usual service. I have reviewed your comments with our Food & Beverage Manager & we would like to thank you for highlighting this to us. As for the “balls of hair” I can only apologize. This should never have happened & I will ensure that a training session takes place to ultimate this from happening again.

I am very sorry to read that you would not return & would be very grateful for the opportunity to apologize personally & discuss your feedback. My contact number is 091 894 800.

Once again I am very sorry & I do hope that you will return to us one day.

Warm Regards,

Stefan Lundstrom
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 November 2013

Repeat guests at this hotel 1st-3rd November . Had a lovely weekend yet again. Food in the hotel is fab. Very welcoming and friendly staff and management. Great location for bars and restaurants also . Only 5 minutes walk from main shopping areas. Parking at the hotel is very accessible also. Had beautiful room overlooking the harbour. Great views. Would definitely recommend this hotel to anyone and we have it booked for December again already.....

  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank Skinny132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larne, United Kingdom
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 November 2013

Had a wonderful time at this hotel 1-3 Nov. Everything was perfect - reception staff helpful and friendly, reception decor stylish and modern, bedrooms spotlessly clean with all the usual hotel features including complimentary tea and coffee. Bed was extremely comfortable and room was warm. Our rooms were at front of hotel so there was some traffic noise but didn't spoil sleep.
Food was delicious. Breakfast was plentiful and tasty. We had the 3-course evening meal which was flavoursome and great value for money.
I've stayed in many hotels but I have to say what gave this one the edge was the attentive and friendly staff. They genuinely seemed to care about the comfort of the guests. I will definitely recommend and stay here again if back in Galway. Location is perfect for shopping and eating in city centre

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank footballmollie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Harbour Hotel Galway

Property: Harbour Hotel Galway
Address: 17 New Road | The Harbour, Galway, Ireland
Region: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Family Hotel in Galway
#14 Romantic Hotel in Galway
#16 Business Hotel in Galway
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Harbour Hotel Galway 3*
Number of rooms: 96
Official Description (provided by the hotel):
The Harbour Hotel Galway, is centrally located in the heart of Galway City - just a 3 minute walk to Eyre Square, Shop St. & Quay St. A family owned hotel, the focus is on customer service. Guests return to the Harbour Hotel, time and time again. Whilst the hotel is right in the heart of Galway City Centre, you will be able to enjoy a peaceful night's sleep as the hotel is located at the historical port in a primarily residential area, removed from the roar of the famous Galway nightlife in full flow. With a range of double, twin, triple, superior doubles and family rooms available, The Harbour Hotel Galway is the perfect choice for a leisure break or a business trip. All of the guest bedrooms feature complimentary high speed wireless internet access so you can work in comfort or keep in touch with loved ones at your leisure. A snapshot of our rooms: • Complimentary Wi-Fi (Wireless High Speed Internet) • Tea and coffee making facilities with Nespresso Machines in Superior Bedrooms • Pillow topped beds with fuffy duvets & crisp white linen • Writing Desk • Cable TV • Trouser Press • Hairdryer • Bathroom amenities Onsite parking is available to the rear of the hotel. Stay in touch with friends and family with Free Wi-Fi throughout the hotel The Harbour Bar & Restaurant at the Harbour Hotel offers the very best of city centre dining in Galway. The perfect venue for a casual lunch or lingering romantic dinner. Head Chef Paddy Anslow's focus is on homemade, wholesome food using the very best of fresh, local produce. The ambiance is casual and you will feel instantly at ease on arrival. Recently renovated, with private booths and a warm, yet contemporary feel, the Harbour Bar & Restaurant is very popular with locals and residents alike. The Harbour Bar; Wind down at the Harbour Bar, the perfect place to chill out, catch up with friends and soak up the atmosphere. After a busy day, enjoy a glass of wine or a fun cocktail with friends. Watch up to the minute sports live on one of the two large Plasma Screens. Bar Menu served daily from 12noon until 10pm. Haven Health & Fitness allows you to work out in a personal environment at your own pace. Facilities of the gym include cardiovascular machines, weights and a stretching area. Conveniently located in the heart of Galway this small yet exclusive Fitness Club is designed with your modern busy lifestyle in mind. ... more   less 
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Also Known As:
Galway Harbour Hotel

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