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“shocking, rude staff, gulag standard food... the sandwiches are deadly!!”
Review of The Ardilaun Hotel

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The Ardilaun Hotel
Ranked #17 of 45 Hotels in Galway
Certificate of Excellence
Dublin, Ireland
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“shocking, rude staff, gulag standard food... the sandwiches are deadly!!”
Reviewed 21 August 2011

went for a weekend last week and really dissappointed. This is not a four star hotel. The staff were so rude, the food disgusting and overall its completely overpriced. The 'business centre'.. it would have been quicker to send a pigeon to deliver my message and eat him upon his return because it would have been better than the food.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank may331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnRyanMD, General Manager at The Ardilaun Hotel, responded to this review, 22 August 2011
Dear 'may331',

It is most surprising for us to read your review and, to be honest, we are would have to say that we object to and completely reject your strong comments which we feel have been written in quite an insulting and childish manner.

The Ardilaun Hotel, which is a very successful Irish family owned and managed hotel for almost 50 years, has built a very strong reputation for friendly and accommodating staff and this reflects in our monthly customer surveys (which are carried out by an external body) and feedback which we receive continuously from customers and guests.

We are a very proud team with very high standards and, as the managing director of the hotel, I can assure you that we have never served 'disgusting' food on this premises.

Our business centre is served by a dedicated broadband line which is up to all international standards and use of the centre is completely free of charge for our guests.

Having read your post, we have reviewed ALL feedback records at the hotel for the past two weeks. While the hotel has been very busy, the feedback has all been very complimentary.

We wonder why you did not request to speak with a hotel manager when you were here at the hotel or make any comment to our team at the front desk considering your comments in this post?

Regards,
John Ryan
Managing Director
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  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (242)
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English first
Chester, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 August 2011

We held a retirement dinner for 25 people. The organisation of the event was extremely smooth and efficient and we did not have to worry about anything. The service on the actualy evening was perfect - very professional at the same time as being very friendly. We would definitely have an occasion here again, and just wish the hotel was near to us in England.

  • Stayed August 2011, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Brigid M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnRyanMD, General Manager at The Ardilaun Hotel, responded to this review, 19 August 2011
Dear Brigid,

Thank you so very much for taking the time to post your review following your event with us recently. It is very much appreciated.

It was our pleasure to have you all with us and we look forward to welcoming you back again at some time in the future.

Warmest Regards,
The Ardilaun Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level Contributor
72 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 18 August 2011

An old fashioned hotel with a good family atmosphere where children are welcomed. it retains an old world charm and is comfortable. The restaurant is excellent and I would recommend at least one meal in the evening. It's ideally located between the city and Salthill and on the right side of Connemara and scenic drives. Disappointing I was put in to a non-smokers room where the stench of cigarette smoke would knock you out. The 6 a.m. electrical short on the fire alarm did not impress either. Apologies were offered for neither. However, these incidents were particular to my visit and while I felt that something could have been offered as compensation, I wouldn't let it deter from a future visit.

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank tryanythingatall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnRyanMD, General Manager at The Ardilaun Hotel, responded to this review, 22 August 2011
Dear 'anythingbutIndian',

We are very grateful that you have taken the time to post a review following your recent stay with us - Thank You.

The comments in your post have been communicated throughout the hotel. While we understand and appreciate that you enjoyed your stay with us, we would like to express our sincerest apology for the inconvenience and discomfort you experienced in relation to the room assigned to you and your disturbed sleep.

I would like to reassure you that it is certainly not the norm here at the hotel that guests would not have someone speak with them should they have any concern during their stay with us. Unfortunately, this was not your experience and we regret this.

We very much look forward to the possibility of welcoming you back to stay with us again in the future. Our reservations team will be very happy to ensure that you are assigned a room which you will be very happy and comfortable in. Please make contact with them directly should you wish to book again in the future.

Thank you again.

Kind Regards,
The Ardilaun Team
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Dublin, Ireland
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 August 2011

We got a great deal at this hotel last Sept. 4 of us stayed & thoroughly enjoyed ourselves at the hotel & in the city bars & restaurants.No negatives on this one, friendly staff, very clean place, nice & comfortable & relaxing. Plus great food.Like some of the other places I've reviewed, I'd go back in a heartbeat at these prices!

  • Stayed September 2010, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank VONNEGUT_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnRyanMD, General Manager at The Ardilaun Hotel, responded to this review, 9 August 2011
Dear 'VONNEGUT_11',

Thank you so much. We are most appreciative that you have taken the time to post your review and delighted that you enjoyed your stay with us.

We very much look forward to welcoming you back as our guest again in the future.

Warmest Regards,
The Ardilaun Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 6 August 2011

We (my wife, my nine year old son and I) stayed for two nights whilst we toured the Burren and shopped in Galway. The hotel is well appointed and the food (breakfast and dinner) was very good. The staff were friendly and helpful. The only drawback for us was the room. We were on the 4th floor next to the lift. It was noisy and the room smelled a bit musty (I think this came from the bathroom rather than the bedroom though - a simple thing like some domestos down the bath and sink plugholes would probably have sorted that - maybe the room hadn't been used for a while) The beds were comfortable though. Our stay was done as a Supervalu 2 night getaway break and my wife and I joked we'd been given the Supervalu room! We'd stay there again because the hotel ticks all the boxes for us (location, parking, food, friendly staff) but next time we'll get a better room! The gym facilities were top notch as well - they have an excellent selection of free weights.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Happyhobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnRyanMD, General Manager at The Ardilaun Hotel, responded to this review, 8 August 2011
Dear 'Happyhobo',

We are delighted that you and your family enjoyed your stay with us. Thank you for posting your review here on TripAdvisor.

Your feedback has been communicated throughout the hotel. Our accommodation team will certainly check the rooms on the fourth floor in relation to your feedback - it is quite unusual that we would receive comments of concern such as yours so it is important to us that you have let us know - we thank you for this.

When you return to the hotel in the future we will, of course, be very happy to have a different room assigned to you - please bring this to the attention of our reservations team at time of booking and we will arrange.

Thank you again - feedback is of the utmost of importance to us in order that we can continue to achieve the very high standards of customer service for which we are reknowned.

We very much look forward to welcoming you all back to stay with us again in the future.

Warm Regards,
The Ardilaun Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
GALWAY
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 August 2011

We stayed here while at a friends wedding last year. The hotel is a little bit dated in the decor, but what it lacks in style it more than makes up for in ambience and surroundings. Its located about 15 minutes walk away from Galway city centre and also quite central to Salthill. It is surrounded by lovely grounds all trees and greenery and the hotel itself is lovely. The bedroom was small enough though and again quite dated with the decor but overall we would give this hotel 8 out of ten just for charm and atmosphere. Ideal for romantic break we would not hesitate to recommend it.

  • Stayed October 2010, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank LOLLY_GGalway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnRyanMD, General Manager at The Ardilaun Hotel, responded to this review, 8 August 2011
Dear 'LOLLY_GGalway',

Thank you so much for your review here on TripAdvisor.

We really are delighted that you enjoyed your stay with us and would love to welcome you back to stay with us again in the future.

Best Regards,
The Ardilaun Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Louis, MO
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 August 2011

We stayed at the Ardilaun one night as part of an Ireland tour. A number of things disappointed us with this hotel. First, the web site boasts acres of beautiful gardens to stroll through; in reality, they have a very small garden area that was not nearly as well-kept as I expected and took us all of 10 minutes to walk through. Then, upon asking to use the very bearutiful indoor pool, we found out that each person must have a bathing cap, and if you don't have one with you (who would?) you must rent one for 2.50 euro before swimming in the pool. You could use the hot tub without a cap. Also, the pool stayed open until 10, but children were not allowed after 7, which made it impossible for us to use the pool, since we did not arrive to the hotel until 6, with a pre-arraqnged dinner from 7-9. So, we were very disappointed with the fact that we could not use the pool. Third, the water pressure in the shower was pathetic, and the room was so small we could barely walk past each other. I think this hotel is over rated, presenting itself as a higher-end hotel, when the actual amenities are not as promised. Also, it s a good 20 minute walk to the nightlife in Galway; we would have rather stayed at a hotel closer to the nightlife.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank T_Loves_to_Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnRyanMD, General Manager at The Ardilaun Hotel, responded to this review, 5 August 2011
Dear 'T_Loves_to_Travel',

Thank you for your tripadvisor review. I would like to take the opportunity to respond to each of your comments.

In terms of our hotel marketing, our website does not in fact mention 'acres of gardens'. If you would like to revisit our website please feel free to do so. Within our website we refer to our 'beautifully landscaped gardens' with 'wooded areas which provide pleasant walks for hotel guests'. The original estate of five acres has been built on down through the years to allow for additional and more modern facilities but we still boast our beautifully landscaped gardens and wooded areas.

We have received numerous positive comments in relation to our gardens which are very well tended by our full-time gardener. Over the years we have achieved awards for our gardens - the most recent being the overall winner (for the seventh year in a row) for 'Best Garden of the Year' with our local Tidy Towns and Garden Competition under the category of 'Civic Centres, Hotels and Colleges'. The National University of Ireland, Galway achieved second place to us. This is something that we are very proud of indeed.

As we are a city location, we are very fortunate to have the beautiful gardens that we have and this is unique to what many of the other Galway Hotels can offer. It is for this reason that many guests chose to stay with us - to be in a quiet residential area while still very close to the city. We do not market ourselves as a 'downtown' hotel.

Our Leisure Club is very well managed and in line with ILAM and White Flag guidelines. The wearing of swimming hats is to ensure high standards of hygiene for all users. It would be quite unusual that any hotel would allow use of their pool without wearing a swim hat.

The rule in relation to use of the club for children is in place in order to allow adult residents and members sole use. Children who are residents are very welcome to use the facilities between 09:00 and 19:00 on a daily basis.

We sincerely apologise for the inconvenience to you in terms of the water pressure. Unfortunately, over the past few weeks we have experienced an intermittent problem with water supply to the hotel which has had affect throughout the hotel. Unfortunately this problem was out of our control (it was a problem with Galway City Council) but we did all in our power at the time to resolve the issue working with the local fire officer who very kindly arranged to help us with providing a water supply to the hotel.

I hope that the response above will reassure your trust that customer service and feedback is of the utmost importance to us. We would be most delighted to have you as our guests again in the future should you be visiting Ireland.

With Best Regards,
The Ardilaun Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ardilaun Hotel

Property: The Ardilaun Hotel
Address: Taylors Hill, Galway, Ireland
Region: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 45 Hotels in Galway
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Ardilaun Hotel 4*
Number of rooms: 125
Official Description (provided by the hotel):
The Ardilaun is a family owned hotel, newly refurbished to a 4**** standard, Ideally located amongst spacious private grounds, minutes from city centre. 125 Luxurious bedrooms to include garden rooms and unique suites. Comfortable spacious lounges, award-winning "Camilaun Restaurant" and superb leisure club with its 18m swimming pool, sauna, jacuzzi and gymnasium. Beauty salon on site. Conferencing facilities for up to 650 delegates. Complimentary car parking. ... more   less 
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