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“The Ardilaun are getting "service" right!”
Review of The Ardilaun Hotel

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The Ardilaun Hotel
Ranked #14 of 46 Hotels in Galway
Reviewed 26 November 2013

My wife and I had a fabulous stay at the Ardilaun. It combines a traditional family hotel with the facilities of a contemporary international palace. My hope is that Tripadvisor readers gain some insights into the pleasure the Ardilaun hotel people get from looking after their guests, whether they're working at the front desk, offering a welcome and assuring guests of a quality stay; in the rooms ensuring that beds are made-up and presented to reflect a " comfortable, homely atmosphere"; in the kitchen designing and preparing delicious meals, and serving them with suitable aplomb and expert advice on accompanying wines in the restaurant/bistro. We had a terrific celebratory evening meal with some friends. Cheers!

  • Stayed: November 2013, travelled with friends
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Thank Joseph H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnRyanMD, General Manager at The Ardilaun Hotel, responded to this reviewResponded 2 December 2013

Dear Guest,

We are so proud to read your review and we are very grateful to you for having shared your feedback here on tripadvisor - thank you so much.

The hotel business has been affected quite negatively by the economic downturn in recent years but we, at The Ardilaun Hotel, have ensured throughout this time that the focus was to maintain our high standards in terms of quality and service so that this would not reflect on the customer experience which we have been reknowned for, for over 50 years.

Thank you again - we hope that you will make a return visit soon

Festive Regards,
The Ardilaun Team

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Reviewed 26 November 2013

This is a very comfortable hotel situated close to Galway city centre. It has a long history but has been modernised and has pleasant decor and very good facilities - free WiFi is a great asset. The rooms were spacious and comfortable. The staff were very friendly and the food excellent. We were there for business meetings - my only complaint was that the AV (video projectors in particular) in the large meeting room were poor. This should be addressed. Overall an enjoyable stay.

  • Stayed: November 2013, travelled on business
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Thank Beahive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnRyanMD, General Manager at The Ardilaun Hotel, responded to this reviewResponded 2 December 2013

Dear Guest,

We are very pleased to reson your lovely review. We thank you for taking the time to post it and we very much appreciate your feedback to other tripadvisor users.

Thank you for having booked with us. Your feedback in relation to the AV has been noted and will be addressed - thank you for this.

Best Regards,
The Ardilaun Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2013 via mobile

We had a fab stay everything was great from the welcome on arrival we enjoyed a v nice meal inthe. Restaurant the staff were v helpful always ons hand to bring you your every need the beds v comfy .the breakfast is v tasty

  • Stayed: November 2013
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Thank 30rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnRyanMD, General Manager at The Ardilaun Hotel, responded to this reviewResponded 2 December 2013

Dear Guest,

Thank you so much for your wonderful review. 'A little bit of heaven' - what lovely words.

We are delighted that we enjoyed your Ardilaun experience and hope that you will come back again soon.

Festive Regards,
The Ardilaun Team

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Reviewed 24 November 2013

Stayed here recently for a two-night stay (Thurs & Friday) and booked twin room using Select Hotels voucher but had to pay €50 surcharge for Friday night - only informed of the surcharge by Select Hotels after voucher was booked!! It's quite a distance from the city centre and you definitely need car or taxi to get there and back....otherwise you're looking at a 30-minute walk!

It's a four-star hotel but this place definitely needs a major revamp - many three-star hotels around today have worn the test of time! It prides itself on its ye old-world charm (hotel was opened I believe in 1962) but judging by the dated reception area, bar, restaurant, not to mention the worn-out old-style 1960s lifts to rooms and the rooms themselves, it needs some serious work.

The twin-bedroom was very dated, beds were very uncomfortable, blankets instead of duvet (in this day and age!), the old box TV, limited channels, TV remote didn't work properly, old mahogany furniture, and basic bathroom with curtain rail and basic amenities...need I go on!

We availed of breakfast on first morning of our stay - but the usual hum drum buffet breakfast offering nothing else....a bit of thought could go into offering continental options etc...so we skipped breakfast on second morning and opted for nearby Salthill instead.

We didn't dine in restaurant on either night, nothing special on menus in either bar or restaurant, preferring instead to go into town since Galway has great range of bistros and restaurants anyway. But taxi costs in and out mount up - so be prepared to spend a bit on this mode of transport, unless you prefer to drive in or walk!

Yes, as other reviewers have said, the staff are extremely friendly etc....but the hotel itself could do with a makeover - and on first night after coming back from the city centre, the place was like a morgue - bit more lively on Friday night with tourists etc, but again we opted for city centre.

I'm sorry to say I would not recommend this place for the simple fact that it's too far from town, and it doesn't offer any incentive to dine in the hotel itself or stay around for the evening as they don't offer any entertainment in the lounge.

We didn't check out the leisure centre so cannot comment on that....the spa treatments in the salon were quite excessive and much better places at less the price in the city centre. It pays to shop around!

  • Stayed: November 2013, travelled with family
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Thank Grace-Heno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2013

My son, my daughter and I had a lovely stay in the Ardilaun. The staff were extremely friendly and helpful, the food was great and our rooms were very clean and comfortable. We were delighted with every aspect of our stay there.

  • Stayed: November 2013, travelled with family
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1  Thank Sean R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnRyanMD, Owner at The Ardilaun Hotel, responded to this reviewResponded 25 November 2013

Dear Sean,

Thank you so much for your lovely review following your stay with us recently.

We are most happy to know that you and your family enjoyed staying with us and we hope that you will come back again in the future.

Best Regards,
The Ardilaun Team

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Reviewed 22 November 2013

Stayed in this hotel recently and because I had heard such good reports about it I was really looking forward to staying here. I have to say I was dissapointed. Initially, we were allocated a room on the 4th floor and on opening the door the smell of must/damp hit us and I immediately went back to reception to request another room. The staff on reception were very helpful indeed and apologised and allocated another room to us on the 3rd floor which was fine, not great, but fine. However, the shower in this room was an absolute nightmare it went from freezing cold to scalding hot without ever touching the controls on it !! I know a lot of people don't like entertainment at night but I do and I really thought there would be music of some description in the hotel at the weekend but the Receptionist said they never provide entertainment as there are always private functions taking place in the hotel. I was very dissapointed as the hotel is a good walking distance to the nearest entertainment venue and if I'm honest had I known this I probably wouldn't have booked to stay here. We had lunch in the bar on the day we arrived and honestly I didn't think the food was great, the service was, but not the food and not cheap either. Breakfast was o.k. The positives of this hotel are firstly, the staff, they are very helpful. Secondly, the hotel is a very nice hotel and for people who just want to read a book or have a quiet drink in the evening it is ideal.

  • Stayed: November 2013, travelled with friends
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2  Thank 706bot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2013

I stayed at the Ardilaun for 1 night on a CIE tour of Ireland. After a long intensive day of touring, this hotel was a welcome respite from the chaos and excitement. The desk staff greeted us with big smiles, and my room was spacious and comfortable. Free wifi was a treat. The dining rooms are immaculate, with lovely crystal Chandeliers everywhere. Dinner was delicious, and breakfast included a lavish variety of warm and cold dishes. I highly recommend this Hotel.....my compliments to the Management!

  • Stayed: November 2013, travelled with friends
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Thank Eurogirl1454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnRyanMD, Owner at The Ardilaun Hotel, responded to this reviewResponded 22 November 2013

Dear Guest,

Thank you so much for your wonderful review.

We are so delighted to know that you enjoyed The Ardilaun and its comfortable surroundings.

If you are returning to Ireland again at any point in the future, we would love the opportunity to welcome you back.

Warmest Regards,
The Ardilaun Team

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Additional Information about The Ardilaun Hotel

Address: Taylors Hill House 2 Taylors Hill Road, Galway H91 YV5Y, Ireland
Region: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 46 Hotels in Galway
Price Range: £51 - £140 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Ardilaun Hotel 4*
Number of rooms: 125
Official Description (provided by the hotel):
The Ardilaun is a family owned hotel, newly refurbished to a 4**** standard, Ideally located amongst spacious private grounds, minutes from city centre. 125 Luxurious bedrooms to include garden rooms and unique suites. Comfortable spacious lounges, award-winning "Camilaun Restaurant" and superb leisure club with its 18m swimming pool, sauna, jacuzzi and gymnasium. Beauty salon on site. Conferencing facilities for up to 650 delegates. Complimentary car parking. ... more   less 
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