Myself and my partner just spent two nights here at The Ardilaun and we were disappointed overall.
We had requested some weeks prior to arrival that we would prefer an early check in as we were travelling from afar but when we arrived at reception this wasn't possible which was understandable. The young Irish gentleman at reception was very welcoming and friendly. We returned later to check in and a female receptionist didn't show as much warmth- it felt as if she was giving a scripted "thank you sir" etc. Service makes an impact when you feel like the person talking to you actually cares. The room (339) was very spacious and clean- no faults there.
We had soup at the bar and it was tasteless as was the bread- we overheard the couple beside us say the same so we weren't alone. The waitress didn't go out of her way to be pleasant either. We decided to try the bar again in the evening for a toasted sandwich and some fries but to my shock, the waitress said this wasn't possible as they would only serve the set menu which included no sandwiches. We then had to change our plans and drive to Salthill in search for food- we were not impressed. Later that night we read in one of the information leaflets that the chefs were more than happy to cater for customers' needs- clearly not. To add insult to injury we learned sandwiches were available 24 hours from room service- just not in the bar.
Breakfast on both mornings was faultless and the gentleman who greeted us was very pleasant on both occasions. The buffet was delicious. On our last night we had room service and again it disappointed. There was items missing from our order- small things but they add up- and the side salad was bone dry with no dressing.
The most friendly encounter we had was at check out when a young receptionist gave us vouchers for one of the select hotels. Overall for a 4 star hotel, the Ardilaun disappointed and I don't think I would return again.
- Official Description (provided by the hotel):
- The Ardilaun is a family owned hotel, newly refurbished to a 4**** standard, Ideally located amongst spacious private grounds, minutes from city centre. 125 Luxurious bedrooms to include garden rooms and unique suites. Comfortable spacious lounges, award-winning "Camilaun Restaurant" and superb leisure club with its 18m swimming pool, sauna, jacuzzi and gymnasium. Beauty salon on site. Conferencing facilities for up to 650 delegates. Complimentary car parking. ... more less
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