I would not rate this hotel as 4 star. Myself, my mum and son stayed here for 2 nights. On check in we were told that our room was very spacious and ideal for my son who is only 5 mts old as there was plenty of floor space for baby to roll around. When we got to the room there was 3 beds, ( we only needed 2!)the cot and only a tiny floor space area. To my horror when I looked around the room it was filty dirty. The skirting boards had dirty brown water marks all over them and there was exposed piping everywhere. It was by no means 4 star accommodation. When I complained (after lugging up all our luggage, buggy etc) we were moved to a superior room. I was offered no help in moving our luggage. In fairness the room we were 'upgraded' to was nice but a standard 4 star room. There are 2 lifts in the building miles apart from each other and the lift closest to us did not go to reception it went to the underground car park. Not ideal when u have a baby to cart and push around. The corridors are so narrow too, it was a struggle to get the buggy past any obstacles in the hall. For a 4 star establishment you would think they would follow up with us to make sure we were happy! The leisure centre is nice but again no lift goes down to it so each time I had to get staff to help me down with the buggy. The staff were very nice and friendly there. I complained when we checked out , got an apology from the receptionist but she informed me that the Americans loved the hotel!! Well I'm glad someone did. Again no offer to help with buggy or luggage! Definitely won't be staying ere again!
- Official Description (provided by the hotel):
- The Ardilaun is a family owned hotel, newly refurbished to a 4**** standard, Ideally located amongst spacious private grounds, minutes from city centre. 125 Luxurious bedrooms to include garden rooms and unique suites. Comfortable spacious lounges, award-winning "Camilaun Restaurant" and superb leisure club with its 18m swimming pool, sauna, jacuzzi and gymnasium. Beauty salon on site. Conferencing facilities for up to 650 delegates. Complimentary car parking. ... more less
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