The hotel itself is lovely, rooms clean (doors need to be sound proofed) and the food when we got it couldn't be faulted. But the same cannot be said for the staff... Checking in we were made feel that we were an inconvenice which we put down to that person having a bad day, unfortunately it soon came apparent that the entire staff were having a bad weekend. We ate in the restaurant both nights of our stay ... it took an hour for someone to take our order the first night and nearly a hour and half before our drinks arrived (and not what we had ordered). There was a hour's wait between courses with no explaination or apology. On the second night we had to ask a member of staff to take our order after sitting looking at each other for 45mins and again there was an hour wait from when we ordered the starters and another hour until the main course arrived. There was no shortage of wait staff but we found them rude and unhelpful, some with little to no comand of the english language which but both them and us at a serious disadvanage. The day staff in the bar came from the same school of bad service, taking forever to take an order etc. Overall we came away with a very dissappointed, it's a great location, and facility but there is no excuse for rudness and general very bad service. We will not be returning there and have advised friends and family of same.
- Official Description (provided by the hotel):
- The Ardilaun is a family owned hotel, newly refurbished to a 4**** standard, Ideally located amongst spacious private grounds, minutes from city centre. 125 Luxurious bedrooms to include garden rooms and unique suites. Comfortable spacious lounges, award-winning "Camilaun Restaurant" and superb leisure club with its 18m swimming pool, sauna, jacuzzi and gymnasium. Beauty salon on site. Conferencing facilities for up to 650 delegates. Complimentary car parking. ... more less
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