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“Good base for Galway and The West”
Review of Menlo Park Hotel

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Menlo Park Hotel
Ranked #10 of 45 Hotels in Galway
Certificate of Excellence
Dublin, Ireland.
Level Contributor
108 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
“Good base for Galway and The West”
Reviewed 11 July 2014

This is a nice hotel located a short drive or 15 minute walk to the city centre. There is plenty of free parking and easy access to all roads out of Galway. My room was comfortable, spacious and clean.
Breakfast was very good with plenty of choice. Staff were helpful and friendly and the public areas of the hotel were very relaxing.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank PlanetWaves20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, 18 July 2014
Dear PlanetWaves20,

Thank you choosing to stay at the Menlo Park hotel on your visit to Galway and for taking the time to review our hotel.

I am delighted to see you enjoyed your stay with us and were happy with everything from the location to the ambience of the lobby, hotel room, staff, service and our breakfast.
I will pass on your wonderful comments to the entire team.

Looking forward to welcoming you back to the hotel.

Warm regards
Deirdre
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,234 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (211)
Date | Rating
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  • German first
  • Italian first
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English first
St. John's, NF, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 July 2014

When booking, I was attracted to the "grounds" and thought it would be a quiet country setting outside city center. However, it is indeed outside city center but in more of an industrial park type area. It was a little noisier than I had anticipated but the room itself was fine. It was further out than I had anticipated and we had no car. There is a convenient bus stop right outside the hotel.

Customer service was mixed. Upon arrival, early evening, we asked reception what other food choices were in the area and were told there were none. We ate at the hotel lounge and enjoyed the food. We particularly enjoyed the helpfulness and friendliness of the waitress. However, the next day we found a chinese takeway away DIRECTLY across the street. I believe reception could have made us aware of that option. We also inquired about local tours and irish dance shows. While the hotel staff were helpful and offered to book for us, they either were unaware or did not want us aware of discounts available by booking online and / or in combination.

Overall an average hotel with average service. I would likely choose to stay elsewhere when next in Galway.

  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Patricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, 10 July 2014
Dear Patricia B,

Thank you for choosing the Menlo Park hotel as your choice of place for your visit to Galway city recently and for taking the time to review us.

I am sorry to read you were disappointed by the location of our hotel. Our hotel does have a lovely front garden with free car parking all around the hotel and our apartment complex is located at the back of the hotel. The noise you experienced may have been from the road which runs parallel to the side of the hotel which can be quite busy during the day.
Our hotel offers a relaxing feel which is often deemed by guests as a country hotel in the city as we are away from the noise of the city centre and we are just one mile from the centre which is just a five minute drive or a fifteen to twenty minute walk and we are ideally located just off the roundabout leading onto all the major routes which allows you to avoid the city traffic when you are heading out of Galway.

I sincerely apologise for the misunderstanding with the receptionist when you asked for a recommendation on somewhere to eat close by. She thought automatically you were looking for a restaurant where you could have a sit down meal and did not think a Chinese takeaway would suffice, I am sorry if you felt she cut you short with her answer. I am delighted you enjoyed your meal in the lounge with us however.

We only recommend professional and reputable companies who offer first class service so this is why the receptionist only recommended the tour company we work with as we feel they provide day tours with a difference thanks to their staff. They also provide our guests with a pick up service to and from the hotel and this can be arranged for you quickly over the phone to make sure you are booked in for your tour and that you will not be left behind. I am sorry if you found cheaper rates online.

I will pass your comments onto the team as all feedback is hugely important to us so we can improve our service.

If you do return to Galway in the future we would be delighted to welcome you back.

Warm regards
Deirdre
Guest Relations
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Greece
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 July 2014

We stayed there for one night on our Ireland tour. Our room was very comfortable with all facilities in place. The location of the hotel is easy to find and there is free of charge parking facility in front of the hotel. The center of the city is 15-20 minutes walk. The breakfast was very tasty.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
Thank GEORGEKARAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, 10 July 2014
Dear GEORGEKARAN,

Thank you for choosing the Menlo Park hotel as your choice of place for your short visit to Galway city recently and for taking the time to review us.

I am delighted to read you had a comfortable and enjoyable stay with us. Thank you for your wonderful comments on our breakfast, rooms and parking facilities. I will pass on your lovely comments to the team.

We look forward to welcoming you back to the hotel if you decide to visit Galway again.

Warm regards
Deirdre
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockaway, New Jersey
1 review
Reviewed 8 July 2014

We spent two nights here recently. The hotel is fairly standard. The online profile does list self laundry services, which is not quite correct. Like most hotels they will send you laundry out for a fee. There were not machines onsite to do the job. It is a pinch further out from the city than expected. Overall, nothing bad and nothing spectacular.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jeffrey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, 10 July 2014
Dear Jeffrey K,

Thank you for choosing the Menlo Park hotel as your choice of place for your visit to Galway city recently and for taking the time to review us, all feedback is hugely important to us.

I am disappointed to read that you found our hotel as just standard. I do apologise for the misleading information on the website that we provide self service laundry facilities, we offer same day service for laundry to be washed and dried where we can have it sent out in the morning and it will be back in the evening.

I am sorry you expected our hotel to be closer to the city centre, the websites do state that we are one mile from the city centre.

If you are visiting Galway again we would be delighted to welcome you back.

Warm regards
Deirdre
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sligo
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 8 July 2014

Choosing a Hotel in Galway can be difficult but once you stay at The Menlo Park, you know that this is one of the best family run hotels in Galway, for great service and excellent food. The adjoining apartments are also modern, clean and comfortable and are a great alternative for family's with small children that need that extra space to run around. Its a short stroll to Eyre square and an even shorter drive to salthill.

  • Stayed August 2013, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank pdynan72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, 10 July 2014
Dear pdynan72,

Thank you for choosing the Menlo Park hotel as your choice of place for your visit to Galway city recently and for taking the time to review us.

Thank you for your lovely comments on our food, service and apartments, I am absolutely delighted you believe we are one of the best family run hotels in Galway. I will pass on your comments to the team.

We look forward to welcoming you back to the hotel in the near future.

Warm regards
Deirdre
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Galway, Ireland
Level Contributor
3 reviews
Reviewed 5 July 2014

Had lunch here recently and I was very impressed. We were a mixed group including grandparents, children and coeliacs. Everyone was catered for. Food from carvery or menu were both very tasty and the staff were so very helpful. I'd def recommend.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Anne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, 7 July 2014
Dear Anne C

Thank you very much for taking the time to share your feedback with us following your recent carvery experience with us at the Menlo Park Hotel.

I am delighted to know that you & your family enjoyed the carvery so much. Thank you also for all your kind comments about our customer service i has passed it on to all the team.

We look forward to welcoming you back again in the near future.

Kind Regards
Michelle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 July 2014

Stayed here for two nights,central location.I liked the hotel very much,check-in was fast,staff was courteous and professional.The room was very spacious and clean with a separate sitting area.There was complimentary chocolates and cookies;as well as the usual tea/coffee things.There was an iron and ironing board for the room.Bed was big and comfortable with more than enough pillows and extras!
The bathroom was clean and had a jacuzzi,and the usual complimentary toiletries.Food was good and the waiters amiable and professional.Absolutely nothing to complain about in this hotel.Highly recommended.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Touristbee2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, 7 July 2014
Dear Touristbee2013

I would like to thank you very much for choosing to stay with us recently and also for taking the time to review us with such a lovely review.

I am thrilled to know that you enjoyed your stay with us and were happy with each aspect from location, food to service and the overall hotel.

We look forward to welcoming you back again in the near future.

Kind Regards
Michelle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Menlo Park Hotel

Property: Menlo Park Hotel
Address: Terryland | Headford Road, Galway, Ireland
Region: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Galway
#4 Business Hotel in Galway
#5 Family Hotel in Galway
#7 Luxury Hotel in Galway
Price Range (Based on Average Rates): £
Hotel Class:4 star — Menlo Park Hotel 4*
Number of rooms: 70
Official Description (provided by the hotel):
Excellent service and a friendly atmosphere are key to the success of this 4 star hotel. It offers 70 quality rooms with 16 superior rooms. Food and beverage facilities include bar/carvery and full restaurant with the best of local produce.Meeting facilities onsite - only 10 mins walk from Galway centre. ... more   less 
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Also Known As:
Menlo Park Galway

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