I was there that day with taterwho and what Frank is saying is an inaccurate account from someone who was not there (my mate sent the review to me)... and by the way you can tell how managemnet was with comments like that from the General Manager! What was left out was it was our tour guide that told us to try but they may not give it to us. So two volunteered to go up. I was not one of them thankfully. The two that went up simply asked and they were told no and they only asked Oh, Why not? And the assistant manager started going off. It was shattering to hear that. Then when it was over the two on our tour made a joke and had everyone at the desk laughing. Our tour guide then stated the assistant manager made stuff up. They were never told because we were in a group it was simply the assistant manager getting in a fit. Had she just nicely replied "Oh I'm sorry because you're in a group, we can't give them to you." No problem would have resulted I'm confident. Quite odd considering service industry should be friendly. Our tour guide also then went back while I was standing there and said Oh I already told them not to ask. I reckon she was playing both sides. It was not proper. There are numerous cameras. You could watch them and see the truth Frank?
But the hostel is lovely. Nice clean and central to Galway. The toilet being separate in the shower would have been better. I was going to book in again as I'm going back to Ireland, but not after the General Manager's response.
- Official Description (provided by the hotel):
- Located on the corner of Eyre Square in the heart of Galway City, the multi award-winning Kinlay Hostel has now also been listed as 'Top Choice' by the Lonely Planet Guide 2017. With a mix of cosy private rooms and bright, spacious dormitories, we can cater for large groups as well as solo backpackers and all rates include complimentary continental breakfast as well as free high-speed WiFi, free computer usage, free luggage storage, free printing and free city maps. Guest facilities include a comfortable chill-out lounge with pool table & TV, a fully-equipped kitchen open all day for your use and a spacious dining room. At Kinlay Hostel, your happiness is our main priority and our dedicated reception team are on hand 24 hours a day with helpful hints and expert insider knowledge to ensure that you make the most of your time in Galway. Not only are the city’s best bars, shops and restaurants right on our doorstep but with daily tours to the Cliffs of Moher, Connemara and the Aran Islands leaving from outside our front door every morning, Kinlay Hostel is the ideal base from which to discover the magical charm of Galway City and the west coast of Ireland. ... more less
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