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“honeymoon”

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Radisson Blu Hotel & Spa, Galway
Ranked #15 of 45 Hotels in Galway
Certificate of Excellence
Dunboyne, Ireland
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“honeymoon”
Reviewed 25 June 2014

i would never stay here again the hotel is very clean but unless you are very rich or a big business person this hotel is not for you the receptionist that checked us in did not make us feel welcome and the barman he looked as though he was paying for the drink out of his own pocket . the hotel was very expensive so having to pay for the parking was outrageous i will never stay in any radisson blu hotel again the breakfast was terrible you had to order your eggs whatever way you want them but by the time you got them your breakfast was cold or you had eaten it one thing i will say the staff in the restaurant were very pleasant maybe they should be front of house and in the bar

  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
2 Thank Alison H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadissonHotel G, Social Media Coordinator at Radisson Blu Hotel & Spa, Galway, responded to this review, 9 July 2014
Dear Guest,

Thank you for taking the time to offer this feedback.

I am so disappointed to read that you had these issues during your stay.

I would like to offer my sincere apologies for the areas that let you down.

I would very much like the opportunity to speak to you directly about your experience and would be delighted if you would take the time to contact me.

My direct email is :sarah.omahony@radissonblu.com

I hope that I will hear from you very soon.

Best wishes,

Sarah O Mahony
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Northampton
Level 3 Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 June 2014

Stayed at the Radison Blu for a business trip. Location was excellent - ewas able to walk and explore Galway (and it's bars) within a few minutes. There was a mix up with my colleagues bookings (error by the company) which was sorted quickly, and the team let us check in anyway while they sorted it. Didnt get time to use the spa, however my colleagues did and seemed to enjoy it. Room was very comfortable, breakfast was AMAZING - I was a very happy tenant :)

  • Stayed April 2014, travelled on business
    • Value
    • Location
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    • Rooms
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Helpful?
Thank ProlificMick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadissonHotel G, Social Media Coordinator at Radisson Blu Hotel & Spa, Galway, responded to this review, 9 July 2014
Dear Guest,

I am delighted to read that you were so happy with your stay at the Radisson Blu Hotel & Spa, Galway.

I hope that you will have more time on your next visit so you can try out spirit one spa.

Thanks you for taking the time to write this review.

Best wishes,

Sarah O Mahony
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sparta,NJ
Level 5 Contributor
96 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 24 June 2014

Comfortable room & bath.
Wonderful Irish Breakfast selections in a beautiful Dining Room.
Loved the location since it was a short walk to the shops & Pubs.
Since we were sight-seeing most of the time, we didn't spend much time at the Hotel....but we enjoyed the time we were there.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Dan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadissonHotel G, Social Media Coordinator at Radisson Blu Hotel & Spa, Galway, responded to this review, 7 July 2014
Dear Guest,

Many thanks for taking the time to write this review.

I am so glad to read that you enjoy the time you had with us and hope you will be back very soon.

Best wishes,

Sarah O Mahony
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dublin
Level 4 Contributor
44 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 24 June 2014

Happy with the bedroom, luxurious with very comfortable beds. About a 5 minute stroll to Eyre Sq, so near enough to the action! Staff not very friendly and had to wait a while to check in despite the fact that it was after 4pm. Breakfast selection was good but some food cold etc. Would not pay extra for it if its not included in package etc

  • Stayed June 2014, travelled with family
    • Value
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Helpful?
1 Thank macidublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadissonHotel G, Social Media Coordinator at Radisson Blu Hotel & Spa, Galway, responded to this review, 7 July 2014
Dear Guest,

Thank you for taking the time to offer us your feedback after your recent stay.

I really disappointed to read about the aspects of your stay that have let us down.

I will bring your comments to the attention of our Management Team. I would like to assure you that this is not the standard of service that we strive for at our hotel.

I really hope that this will not deter you from staying with us in the future.

Many thanks again for offering your feedback,

Best wishes,

Sarah O Mahony
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hertfordshire, United Kingdom
1 review
Reviewed 24 June 2014

I was in galway on business so I was very pleased to find the hotel offered - easy reach of City: great pool and gym: friendly and very helpful staff. It was also unpretentious ! In my opinion good value for money - I'd certainly recommend to business users but also seemed a great place for holidays and touring.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels

Helpful?
Thank Kevin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadissonHotel G, Social Media Coordinator at Radisson Blu Hotel & Spa, Galway, responded to this review, 3 July 2014
Dear Guest,

Many thanks for taking the time to write this very kind review.

I am delighted to read that you had an enjoyable stay with us during your recent business trip.

I hope that you will have the opportunity to return on a leisure visit so you can really enjoy everything that Galway has to offer.

We look forward to welcoming you back to the Radisson Blu Hotel & Spa, Galway in the future.

Best wishes ,
Sarah O Mahony
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morgantown, West Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2014

Not at all impressed with this hotel. Stayed at 6 different hotels during our stay, and this was one of two we couldn't wait to check out of. Check-in is at 3pm, but when we arrived after 5pm our room still wasn't ready. They changed our room, even though there was apparently a note on our reservation to have us in a specific room (it was our honeymoon). To make up for it, they said they would be sending us a fruit basket. An hour after we got to our room, an employee brought us a small plate with a handful of fruit on it. Some "basket". This was, of course, after we had circled the block to find their not-at-all-well-marked car park, and waited over 20 minutes for an elevator that wasn't full so we could get to reception from the car park (waiting a sign that said "lifts only", so no taking the stairs instead). They will also nickel-and-dime you. Definitely not the best bang for your buck. Needless to say, we won't be visiting this hotel ever again. Galway itself was lovely, but we'll find elsewhere to stay next time.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IrishWVgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadissonHotel G, Social Media Coordinator at Radisson Blu Hotel & Spa, Galway, responded to this review, 3 July 2014
Dear Guest,

Thank you for taking the time to review our hotel.

I am so disappointed to read that you did not have a positive experience with us. I would like to apologise that you had to wait to check in to your room and agree that this is not acceptable. I will follow up with our front office manager about this situation.

I would also like to apologise if this experience had a negative impact during this special trip for you. I would like the opportunity to discuss this with you further if you could take the time to contact me.

My direct email is: sarah.omahony@radissonblu.com.

I hope to hear from you.

Best wishes,

Sarah O Mahony
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 June 2014

Stayed with group in April 2014 , Rooms amenities all fine however the staff were obnoxious, rude and made little effort to make us feel welcome, although they couldn’t seem to do enough for people staying at for the conference that was on at the same time. Reading some of the other reviews they would appear to have a unresolved staff / management problem at this hotel. One example was ordering drinks later at night, it was farcical, staff wouldn’t let us order drinks at the bar but they would deliver drinks to our rooms, you then left the bar went to your room collected your drinks and brought them to the bar!! once we met the waiter with the our drinks in the lift he walked to the room gave us the drinks then everyone walked back with him into the lift and down to the bar, funny? - not really However this silly rule didn’t seem to apply to the people attending the conference.. This was just one of many incidents with staff that spoilt our stay at the hotel Thankfully our opinion of Irish hospitality were saved when we visited another hotel during our stay - It was called the G, it was only lunch - but what a difference, we were treated like royalty, - so if its that famous Irish hospitality your looking for perhaps you might want to try an alternative to the Radisson

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank liam317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadissonHotel G, Social Meda Coordinator at Radisson Blu Hotel & Spa, Galway, responded to this review, 2 July 2014
Dear Guest,

Thank you for taking the time to offer feedback of your stay with us.

I would like to explain the reason for the confusion with the serving of alcohol in the lobby. I understand that you were asked to order drinks to your room. This is a legal issue as we are not permitted to serve alcohol in the lobby area once the Hotel Bar has been closed. I spoke to our operations manager about your experience and she believes that the drinks that were served may have been purchased in our Ballroom bar and our Bar staff were simply assisting our guest to the lobby with their drinks.

I do apologise that you felt they were receiving special treatment. I would like to assure you that each and everyone of our guests is very important to us.

Again many thanks for taking the time to review the hotel.

Best wishes,

Sarah O Mahony
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel & Spa, Galway

Property: Radisson Blu Hotel & Spa, Galway
Address: Lough Atalia Rd, Galway, Ireland (Formerly Radisson SAS)
Phone Number:
Region: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Galway
#10 Luxury Hotel in Galway
#17 Romantic Hotel in Galway
#17 Business Hotel in Galway
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Radisson Blu Hotel & Spa, Galway 4*
Number of rooms: 261
Official Description (provided by the hotel):
You are guaranteed the best of all worlds when you stay at the luxurious four star Radisson Blu Hotel & Spa Galway. Scenic Galway Bay views, luxury city centre hotel accommodation, excellent food, world class spirit one spa & leisure facilities, superb conference & meeting venue and elegant wedding facilities.Take advantage of some of Galway's great shopping streets, making it easy to explore the area's best attractions and fit some shopping in along the way! ... more   less 
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Also Known As:
Radisson Blu Hotel And Spa, Galway
Radisson Hotel Galway
Radisson Galway
Galway Radisson
Radisson Blu Hotel Galway
Radisson Sas Galway

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