I went for lunch here today on my own, at about 2pm, so I missed the lunch hour rush. It was lovely and sunny so I went into the tea room and asked if I could sit outside. The girl I spoke to said yes, gave me a menu, and said she'd be out soon to take my order. She never came out, and when another waitress brought out coffees to the table next to me (about 10 minutes later), she took my order (cappuccino and a sandwich). Half an hour later and my food hadn't arrived, and I was the only table left outside. I began thinking I had been forgotten about, so I wandered in to the tea room and asked the girl that I had spoken to at the beginning if I could please have my coffee while I was waiting for my sandwich. She looked really surprised, and said of course. She brought me out an americano, didn't bring milk or sugar, and left again. She came back a few minutes later and asked what sandwich I had ordered, then went inside again. 10 minutes later she came out with my sandwich, and apologised because my first order had never made it to the kitchen apparently. My sandwich was beautiful, and I got some lovely fresh salads with it, and the coffee was delicious. When I went to pay they apologised for their mistake and gave me the coffee for free.
All in all, the food was lovely, but I won't go back because of their lack of attention!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.