We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Imperial Hotel Galway
Ranked #25 of 46 Hotels in Galway
Galway, Ireland
Level 4 Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Terrible service”
Reviewed 5 November 2012

I went to the restaurant as I live in Galway for breakfast only. We were served by a lady, I was told she is the longest serving staff member there. She is extremely rude, obviously not happy in her job and looks down on people. The breakfast itself was o.k but I would not return there under any circumstances.

  • Stayed October 2012, travelled with friends
    • Value
    • Service
Helpful?
4 Thank Bern777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

618 reviews from our community

Traveller rating
    144
    220
    160
    56
    38
See reviews for
84
223
40
28
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Kildare, Ireland
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 31 October 2012

Would happily stay here again, IF they changed one little thing. The noise!! The rooms were clean, perfect location, very spacious, comfy bed, reception staff very friendly, iron and ironing board in room, hair dryer, in general fantastic hotel - except.. The walls are paper thin. Our lovely neighbours kept us awake all night , we heard everyhing. Then in the morning, the cleaners are EXTREMELLY LOUD!!! They talk loud, shout, bang, right outside the door from early in the morning. I know rooms have to be cleaned early etc, but there is no need for the noise level of these guys, especially considering how every little noise seems to travel into the rooms. Cleaners need a good talking to!

Otherwise, a great stay :)

Room Tip: A soundproof one!
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank skellett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Limerick, Ireland
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 October 2012

We stayed here on a Saturday, had a double room which was really spacious& very clean. the room came with an ironing board &iron. Big double bed & had a great nights sleep. Bathroom was spacious & clean.The staff were friendly & helpful. Parking was only few mins walk. Breakfast was well laid out with plenty to offer. Would recommend as great location for shops & pubs within walking distance. We enjoyed our stay here.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 126molly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland
Level 6 Contributor
142 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 21 October 2012

Stayed here with a group af business associates on a Fri, Sat nights. Room was comfortable well appointed and air conditioned. Bathroom was large clean and cointained a bidet. The breakfast was only continental with meat cheese tray, asst.cereal and pastry's. Great location in the center of town, which was also a problem for some members of our party. Both nights the partying in the streets went well into 4 AM. The noise created problems for some of our group. With the window closed and air running (in Oct) the noise was not to bad for us.

Room Tip: Ask fo a room away from the street
See more room tips
  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vance B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lashed
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 18 October 2012

We enjoyed our stay in this hotel but it definitely had its up and downs.

Pros - GREAT location in the middle of the city, easy walking distance to many shops and pubs. Comfortable bed, clean room. We had a fun view of the city.

Cons - Parking is tough - the garage is a bit of a hike from the hotel and even with the hotel discount is quite pricey. Breakfast was rather chaotic and not very good.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lashed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 October 2012

On staying at the Imperial hotel with four friends for a weekend last month (September ) I had the unfortunate and worrying experience of having an expensive Armani jumper stolen from my room. I distinctly remember the jumper was on the spare bed prior to going down to breakfast on the Saturday morning, when returning to the room 45 minutes later the beds were made and the room had been cleaned. Unfortunately I did not realize that my Armani jumper was missing until our departure early on Sunday morning. I spoke to the hotel manager about the theft prior to our departure. Hotel CCTV cameras did not reveal anything other than the fact that the only people to enter our room was the housekeeper and another Manager. I explained to the hotel manager that the only people to have taken my jumper would have been the staff!! We seemed to be very unfortunately because my other colleague had his leather jacket stolen from the residence bar the night before. After bringing both incidents to the attention of the hotel manager no compensation was offered for the thefts! and to our disgust the leather jacket and Armani jumper were never found or returned!

I have stayed in many hotels all over the world and luckily have never experienced any theft of any sort from my room. When in Galway town in the future we will be staying at an alternative hotel, it was disgraceful as to how this incident was handled by the hotel Manager.

I would advise any other travelers to consider alternative hotels to the Imperial, because both thefts spoilt what was otherwise an enjoyable weekend with friends.

Room Tip: Central and great location, but I would suggest that you pick another hotel if you value you propert...
See more room tips
  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SMcKeownBelfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Galway hotels

Warrenton, Virginia
Level 6 Contributor
129 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 8 October 2012

The room was small and crowded but clean and comfortable. The view was a trash alley but it was not loud. The place is a little worn. Carpets could use repair/replacing. Staff was very nice and breakfast was excellent.

For the same price in Dublin, we stayed in some very nice hotels. This was more the small rooms that we expected to find in Ireland.

Room Tip: We were very far back, but it was quiet. There were a few steps that we had to drag our luggage up...
See more room tips
  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VA_WOLF61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Galway hotels
0.1 mi away
Skeffington Arms Hotel
Skeffington Arms Hotel
#30 of 46 in Galway
480 reviews
0.2 mi away
Eyre Square Hotel
Eyre Square Hotel
#27 of 46 in Galway
641 reviews
0.2 mi away
Victoria Hotel
Victoria Hotel
#33 of 46 in Galway
563 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
The Residence Hotel
The Residence Hotel
#28 of 46 in Galway
42 reviews
0.2 mi away
The Western Hotel
The Western Hotel
#20 of 46 in Galway
878 reviews
0.3 mi away
Jurys Inn Galway
Jurys Inn Galway
#8 of 46 in Galway
1,893 reviews
Show Prices
Show Prices
Show Prices

Been to Imperial Hotel Galway? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Imperial Hotel Galway

Property: Imperial Hotel Galway
Address: 35 Eyre Square | Galway City, Galway, Ireland
Phone Number:
Region: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #25 of 46 Hotels in Galway
Price Range (Based on Average Rates): £
Hotel Class:3 star — Imperial Hotel Galway 3*
Number of rooms: 80
Official Description (provided by the hotel):
A warm welcome awaits all visitors to the Imperial Hotel, with it's impressive location on Eyre Square in the Heart of Galway City. Within walking distance of the Train/Bus Station and Galway University(NUIG).The Imperial Hotel Galway City is the height of modern comfort. Every care has been taken to ensure guests feel right at home. We are the gate way to all that the West of Ireland has to offer with day trips arranged from the reception of the hotel. We offer a great selection of Accommodation types to suit all of your needs from rooms to accommodate 2 to 4 people. Excellent food is served in our Bar/Restaurant from 10am till 9pm. A short walk from the Imperial Hotel will bring you down the winding streets of Galway City onto the water front of Spanish Arch and the Claddagh region with plenty of shops/pubs & Restaurants on the way. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Agoda, Ebookers, Odigeo, Priceline, Nozio Netplan srl, Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Imperial Hotel Galway reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Galway Imperial Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing