We just recently stayed in the Imperial as a party of four. We are regular visitors to Galway city, and having reaslied we had not yet stayed in the Imperial, we decided to give it a go. I think we have stayed in most Galway city hotels now, and this is definitely bottom of my list unfortunately. Thank goodness I got a good deal through a third party website, otherwise I would have been a lot more upset...The location is great, but some of the staff really let the place down. We arrived in reception waiting to check in, when all we were met with was a head sticking around the corner asking us what we wanted! This particular staff member was totally disinterested in us. Now I'm not one of these people that expect the reception staff to be bending over backwards, but a simple smile or even a hello would have been nice. It really set a poor tone for our stay, and as soon as we turned around the corner, all 3 others in my party remarked on how strange our check-in process had been, and how disinterested and borderline rude the receptionist had been.
The hotel itself is fine with regard to rooms and facilities, maybe needs a spruce up here and there in terms of decor, but for what we paid I found it okay.
The staff we encountered in the morning were a bit more pleasant, but to be honest I doubt if we would return here again.
- Official Description (provided by the hotel):
- A warm welcome awaits all visitors to the Imperial Hotel, with it's impressive location on Eyre Square in the Heart of Galway City. Within walking distance of the Train/Bus Station and Galway University(NUIG).The Imperial Hotel Galway City is the height of modern comfort. Every care has been taken to ensure guests feel right at home. We are the gate way to all that the West of Ireland has to offer with day trips arranged from the reception of the hotel. We offer a great selection of Accommodation types to suit all of your needs from rooms to accommodate 2 to 4 people. Excellent food is served in our Bar/Restaurant from 10am till 9pm. A short walk from the Imperial Hotel will bring you down the winding streets of Galway City onto the water front of Spanish Arch and the Claddagh region with plenty of shops/pubs & Restaurants on the way. ... more less
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- Also Known As:
- Galway Imperial Hotel