We stayed at the Imperial Hotel in Galway for two nights. The front staff was less than helpful, the air-conditioning's in the rooms that we used did not work (however, the power light flashed all night long in one room keeping everyone awake), the only way to avoid some of the heat was to open the window, and then we heard the sound of machinery running all night long. The beds were very uncomfortable, and there was no remote for the TV. The staff and management at the hotel are Indind need of training in social skills and customer service. Of all the hotels and Golway, you would be advised to select another. I gave this one circle rating because there was nothing lower.
- Official Description (provided by the hotel):
- A warm welcome awaits all visitors to the Imperial Hotel, with it's impressive location on Eyre Square in the Heart of Galway City. Within walking distance of the Train/Bus Station and Galway University(NUIG).The Imperial Hotel Galway City is the height of modern comfort. Every care has been taken to ensure guests feel right at home. We are the gate way to all that the West of Ireland has to offer with day trips arranged from the reception of the hotel. We offer a great selection of Accommodation types to suit all of your needs from rooms to accommodate 2 to 4 people. Excellent food is served in our Bar/Restaurant from 10am till 9pm. A short walk from the Imperial Hotel will bring you down the winding streets of Galway City onto the water front of Spanish Arch and the Claddagh region with plenty of shops/pubs & Restaurants on the way. ... more less
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- Also Known As:
- Galway Imperial Hotel