My girlfriend and I stayed here for two nights for the new years break. We were really disappointed with the entire experience.
The place was overrun. There were unsupervised children running riot, screaming down hallways, banging on all the doors. The lift to our room was covered in litter and spilled ice cream when we arrived and hadn't been cleaned by the time we left.
We tried to get room service to avid having to go down to the bar- which was absolutely teaming with really drunk families and aggressive men. They didn't answer for 10 minutes and then said room service wasn't available, so i had to go to the restaurant to get it. When I did go to the bar to order, they said there was no more food for an hour and a half.
Over all I was really disappointed especially given how expensive it was.More