Myself and a friend bought vouchers for this hotel from a website for ourselves and our partners to go away for two nights, the deal was a really good one and seemed like great value. As all four of us work fulltime we bought it on the basis that the voucher came with limited weekend availability. We were not fussy what weekend we went and figured over the three month period it ran for we would get a weekend no problem. Three working days after we were allowed to call the hotel we telephoned to book a weekend. We were quickly told that there was no weekend availability whatsoever over that three month period. The hotel was in fact available to be booked both through their own website and other websites for all weekends so this was very strange. When it was pushed we were told that we couldnt possibly expect to get a weekend on such a cheap deal and from there the treatment we received was very poor and unpleasant to say the least. We took our case to the General Manager of the hotel who was firstly very difficult to get a call back from and turned out sadly have very poor customer service skills himself, he was equally as rude and unhelpful as the staff which makes sense as the culture of any business comes from the top. It seems from the other reviews that this hotel would have been a nice experience and we are very disappointed we wont get to go and see for ourselves. For those of you booking I hope nothing goes wrong that you have to complain about as it seems complaints are seen as a nuisance and not as a way of receiving feeback to improve each customers experience into the future. We eventually recevied a refund.
- Official Description (provided by the hotel):
- Situated just off Eyre Square, the hotel offers you the freedom to explore Galway’s many attractions and festivals including the Galway Races, Galway Arts Festival and the Galway Oyster Festival.With 50 luxurious bedrooms and our newly refurbished "Elwoods Bar & Grill". The Forster Court Hotel is the perfect location whether business or pleasure. It has everything you want from a city centre hotel.With every need anticipated and no detail overlooked, Forster Court Hotel in Galway city centre offers style, luxury, relaxation and above all else professional and attentive service from our dedicated team. ... more less
- Also Known As:
- Forster Court Galway
- Hotel Forster Court