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“Top class hotel and so close to everything”

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Skeffington Arms Hotel
Ranked #27 of 46 Hotels in Galway
1 review
“Top class hotel and so close to everything”
Reviewed 9 September 2013

Stayed n hotel in apr with young family, big spacious room, warm and all extras provided for the baby which meant i didnt have to be bringin a load of equipment with me. excellent location, great friendly service and staff and fabulous food. Will def be stayin again Mary

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marycarty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skeffingtonmanager, Front Office Manager at Skeffington Arms Hotel, responded to this review, 10 September 2013
Hi Guest,

Thank you for taking the time to post your comments after you and your family stayed with us in The Skeffington Arms Hotel. I am very happy to be reading your kind comments. We are very lucky with our location and I am very glad you were able to benefit from that.

Thank you and we look forward to welcoming you to The Skeffington Arms Hotel again soon.

Slan agus beannacht,

Lisa Nee
Front Office & Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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489 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (81)
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Cork
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 August 2013

I never like or pay much heed to bad reviews as iv worked in the hotel business for over a decade and find most people who write bad reviews are just bored extremely fussy people but felt the need to share my experience in the skeffs galway as it was appalling!!!We stayed in this hotel as a last minute option as it was central and we had plans to go out in galway city that night because my boyfriend was bringing me out for my birthday.The hotel room was lovely but the room was freezing cold so we told the receptionist and she said shed get it sorted. Then we went into the skeffs bar which was very busy took 3 quarters of a hour to get our drinks by an extremely rude barmaid in which the mean time while waiting to be served my boyfriend was pickpocketed he realised almost straight away because he felt something and knew it was odd and felt his pocket straight away and his 500 euro samsung phone was gone we reported it straight away to the manager who went srtaight off to check the cameras ,we ended up waiting the whole night to see what was happening to be told at around 2 oclock the couldnt check cameras until morning for some reason but they had an idea who it was. Our night was ruined at this stage so we went to bed to find the room was behond freezin.my boyriend dozed off but i been 3 months pregnant could not and rang down to reception repeatidly for 2 hours with no answer, at my wits end had to walk down into the bar and over to barstaff who were all sitting around drinking had to go over and ask could someone come up and turn on the heating in our room and they said they would send someone up , 1hour later a porter came up and tried to fix the heating but could not and they had no more rooms to move us to.so i stayed awake all night . the next day we were told to wait til 3 oclock in the freezing room until a manager could talk to us in which we were told the cameras were broken last night so basically tough luck and when i asked for a discount on or bill as a token of good will after our experience i was told no. never again.Jacqui

Stayed November 2012, travelled as a couple
Helpful?
6 Thank Jacqui468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skeffingtonmanager, Front Office Manager at Skeffington Arms Hotel, responded to this review, 9 September 2013
Dear Guest,
First and foremost, thank you for having taken the time to share your feedback following your disappointing experience at The Skeffington Arms Hotel. Thank you for your comments about our service as we as a company cannot improve our service without hearing valuable feedback like this.

I believe the incident that you are referring to actually happened in November 2012. Your claim was investigated thoroughly by our bar manager and all relevant information was passed on to you.

Apologies on the heating in our bedrooms there was no excuse for this and since I am delighted to say that we have installed a new heating system into our bedrooms.
You can contact me directly on Lisa@skeffington.ie.if you wish to discuss the matter further.

Best wishes,

Lisa Nee
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, null, Hong Kong
Level 4 Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 August 2013

I made the right choice by selecting the Skeffington arms for my trip to Galway. The location is perfect, just a short walk across a lovely park from the train station. Staff were super friendly and the rooms very clean and most importantly had air-con. The door to our room did stick in the frame a bit and the morning breakfast service was a bit of a shambles (the poor girl was having a bit of a melt down) but apart from that the overal expereince was good. The downstairs pub is really big with lots of interesting nooks to hide away in.

Room Tip: Perhaps avoid the front as there is a busy pub right underneath.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skeffingtonmanager, Front Office Manager at Skeffington Arms Hotel, responded to this review, 27 August 2013
Dear Guest,

Many thanks for your review of our hotel. Your kind comments are greatly appreciated by us all here at the hotel.

We hope to welcome you back to us very soon and thanks again for your review.

Best Wishes from all the team,

Lisa Nee

Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, California
Level 5 Contributor
72 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 13 August 2013

Galway was the last stop of an eleven day Irish holiday. I reserved a room at the Skeffington Arms Hotel through email. The Skeffington is well located. Eyre Square is a central point in Galway, and the pedestrian street -- Shop Street is a few minutes away. The hotel itself is located on a pedestrian street. There is no hotel parking but the Skeffington offers discount covered parking at a public parking building. We parked in the bus station parking area near the Hotel Myrick and did not have any issues. We stayed in room 204 on the third level. It was a little small but comfortable. The mattress was probably getting old. Being located on Eyre Square has advantages and disadvantages. Our room faced the square so there was some street noise, and the Skeffington states that quietness is not guaranteed, but regardless, I had two good night's sleep. There is a shopping mall a few steps away. The front desk staff was wonderful, very friendly and helpful. We went to the Aran islands from Galway and the shuttle bus departure point was about 10 minutes from the hotel. The bottom line is, I would stay at the Skeffington again, and would recommend it to a friend

Stayed 16-19 July 2013 and traveled with my wife.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank activeguy88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skeffingtonmanager, Front Office Manager at Skeffington Arms Hotel, responded to this review, 27 August 2013
Dear Guest,

Many thanks for your review of our hotel. Your kind comments are greatly appreciated by us all here at the hotel.

We hope to welcome you back to us very soon and thanks again for your review.

Best Wishes from all the team,

Lisa Nee

Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 5 August 2013 via mobile

Such friendly and helpful reception staff. Fab rooms, so clean. Good, lively bar and amazing breakfast. Tje hotel is in a remarkable location. Everything you can possibly need is in the immediate vicinity. Highly recommended and will be visiting again very soon.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Onepollo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skeffingtonmanager, Front Office Manager at Skeffington Arms Hotel, responded to this review, 7 August 2013
Dear Guest,

Many thanks for your review of our hotel. Your kind comments are greatly appreciated by us all here at the hotel.

We hope to welcome you back to us very soon and thanks again for your review.

Best Wishes from all the team,

Lisa Nee

Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
oslo
Level 4 Contributor
39 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 27 July 2013

We came by car during the summer. That was a challenge - but we managed. The hotel has no street address except Eyre square, so you cannot plot it exactly into the GPS. Moreover, it is located in a pedestrian street in the south-west end of the square. There was no available parking in the square so that you could stop to look for the hotel, and all parking in the streets near by was full – the town was crowded with cars. There was also nowhere to stop to unload luggage, except in the entrance to the pedestrian road, but that area seemed blocked by taxies and transport.
The best option is to go directly to Q-park in Merchants road, located in Corbett Court Shopping Centre - five minutes walk from the hotel. You get a parking discount if you validate the ticket at your hotel.
Unfortunately, the hotel web site does not give you all this information - it should. I would recommend a separate section titled ´arriving by car´.
Otherwise charming hotel, friendly staff - but they forgot to tidy the room because they mixed it up with the room next door with a ´do not disturb´sign. Clean rooms, good breakfast, air-condition. Great location. But noise from the pub and the square next door.

Room Tip: As far away from the pub and square as possible.
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank docadhoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skeffingtonmanager, Front Office Manager at Skeffington Arms Hotel, responded to this review, 28 August 2013
Dear Guest,

I cannot thank you enough for the time you took to put your astute observations in writing. After the last 20 great reviews, a poor one was bound to emerge. I am delighted you have afforded us this opportunity to refocus the team every so often this is vital. I am delighted to say that since your stay in July, we have updated our “how to find us” page. I was delighted to see that you found our hotel to be of high standards & in July the air conditioning was a major bonus!

We look forward to your return visit and this time exceeding your expectations.

Sincerely,

Lisa and Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level 4 Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 July 2013

Excellent location, right on Eyre Square. Short walk from the train and bus stations. Parking is in a garage about a 5 minute walk away (Be sure to have the hotel validate your parking ticket for a discounted rate). The room was very nice and clean. The full Irish breakfast was great. The attached pub / restaurant has great food and a wide variety of beer and other drinks.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FreebirdTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skeffingtonmanager, Front Office Manager at Skeffington Arms Hotel, responded to this review, 7 August 2013
Dear Guest,

Many thanks for your review of our hotel. Your kind comments are greatly appreciated by us all here at the hotel.

We hope to welcome you back to us very soon and thanks again for your review.

Best Wishes from all the team,

Lisa Nee

Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Skeffington Arms Hotel

Property: Skeffington Arms Hotel
Address: Skeffington Arms Hotel 28 Eyre Square, Galway, Ireland
Region: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#12 Romantic Hotel in Galway
Price Range (Based on Average Rates): £
Hotel Class:3 star — Skeffington Arms Hotel 3*
Number of rooms: 24
Official Description (provided by the hotel):
Imagine a stay in the heart of the city in a luxury hotel, with everything on your doorstep for that perfect stay in Galway, city of the tribes. The Skeffington Arms Hotel is ideally located in an enviable position, overlooking the newly refurbished Eyre Square, within distance of rail & bus terminals & just a short stroll from an array of shops, restaurants, bars and theaters. With just 24 bedrooms, a strong emphasis is on personal service and attention to detail, so whether its business or pleasure our friendly and helpful staff will make your visit an enjoyable one. ... more   less 
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Also Known As:
Skeffington Arms Galway
Hotel Skeffington Arms

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