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“Central, modern & excellent”

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Skeffington Arms Hotel
Ranked #27 of 45 Hotels in Galway
London, England, United Kingdom
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Central, modern & excellent”
Reviewed 23 August 2014 via mobile

This is a modern hotel with excellent service attached to a huge pub on the central square. It is clean and new, with fresh decor and modern furnishings, combined with 'good old fashioned' quality service and a fab breakfast on the upper floor of the great pub next door. We loved our stay here and despite various comments on here about noise, our room (212) on a Friday night was very quiet.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paula R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skeffingtonmanager, Front Office Manager at Skeffington Arms Hotel, responded to this review, 26 August 2014
Dear Guest,

Many thanks for your review of our hotel. Your kind comments are greatly appreciated by us all here at the hotel.

We hope to welcome you back to us very soon and thanks again for your review.

Best Wishes from all the team,
Lisa Nee
Front Office & Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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473 reviews from our community

Traveller rating
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    29
    42
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
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English first
Cork
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 July 2014 via mobile

Stayed here on a business visit. A little overpriced to say the least. Showers were cool and hot water takes at least 10mins. And the paint work was peeling off the wall in the shower roof... On the plus side the bar food is very good. But unfortunately the staff at the bar can be rude and abrupt. At least that was how we were treated. Although we did have a new (young) member of staff with us and he due to his youthful age was also treated with indignity.
Overall a good location, good for food and shopping but lacking courtesy and personality.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Killeaghboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skeffingtonmanager, Front Office Manager at Skeffington Arms Hotel, responded to this review, 10 July 2014
Dear Guest,

Many thanks for your review of our hotel on Trip Advisor. I have already addressed the deficiencies you mentioned with my team so as to ensure every team member is giving their absolute very best at all times. This is extremely important to us and it is the only thing we can directly control. I will be going over all of your comments with my team and rest assured, everything will be resolved. Thank you for taking the time to provide such comprehensive feedback and for giving us the opportunity to improve our service and also to re focus the team before our busy seasons starts. Our goal is to then exceed those expectations and turn them into repeat guests. Our repeat guests account for more than 50% of our business. I once again thank you for your comments.

Best Wishes from all the team,
Lisa Nee
Front Office & Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 July 2014

My husband and I stayed here last week for 2 nights. The staff were very friendly and welcoming. The room was comfortable and clean. The bathroom was modern and spacious. The wifi in the room worked very well. The location was amazing, right on Eyre Square, and we explored Galway on foot with no problems. The breakfast was delicious and the service was quick and friendly. The only trouble we had was finding the nearby Q Park when we first arrived, we kept getting lost on one-way streets. But once we were parked, the rest was great! We would definitely stay here again if we return to Galway.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Angelina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skeffingtonmanager, Front Office Manager at Skeffington Arms Hotel, responded to this review, 9 July 2014
Dear Guest,

Many thanks for your review of our hotel. Your kind comments are greatly appreciated by us all here at the hotel.

We hope to welcome you back to us very soon and thanks again for your review.

Best Wishes from all the team,
Lisa Nee
Front Office & Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 June 2014

We stayed in the Skeffington Arms this weekend just past. Our party consisted of 13 girls in Galway for a hen night. We arrived prior to check-in but Stephen at reception kindly offered to leave our bags into storage so we wouldn't have to carry all of our luggage around, which was nice of him.
We had no problems with our rooms, they were clean, well appointed and easy to find. I thought the dinner was great and the waiting staff were excellent. Our waitress, Laura, in particular looked after us exceedingly well, she was incredibly professional, courteous and was always smiling.
There was plenty of room around the bar for sitting, it was just ideal. The hotel is located right on Eyre square and it was such a fabulous day that we sat out on the green with our drinks. We were only a 2min walk from all the pubs and just around the corner from the karma night club. All in all we will definitely be paying the Skeff a return visit.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Esther D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skeffingtonmanager, Front Office Manager at Skeffington Arms Hotel, responded to this review, 1 July 2014
Dear Guest,

Our sincere thanks to both you and the members of your group for choosing to stay at The Skeffington Arms Hotel. Our congratulations once more to the bride to be. Thank you so very much for your glowing review and especially for your kind comments about our team especially Stephen & Laura we try hard to exceed expectations and it is wonderful when this is recognised.

I hope that you enjoy the upcoming wedding as much and we look forward to welcoming you back to The Skeffington Arms Hotel soon.

Best wishes from Lisa and Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tralee, Ireland
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 June 2014

We went here for breakfast and after 45 minutes had to ask where our order was. We got an apology and were told they were busy. So. long story short, after an hour we demanded a refund and left. Worst service and poor attitude. wont be returning.

Stayed June 2014, travelled with friends
Helpful?
7 Thank Berni M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skeffingtonmanager, Front Office Manager at Skeffington Arms Hotel, responded to this review, 30 June 2014
Dear Berni M,

Thank you for taking the time to post a review on Trip Advisor about your recent visit to The Skeff Bar & Kitchen- we appreciate all feedback both positive and negative as it really helps us to improve our business. I have taken on board your review and passed it onto our restaurant manager but I would love for you to get in-touch with me on lisa@skeffington.ie so I can gather some more information from you regarding your visit. I look forward to hearing from you.

Warm Regards,

Lisa Nee

Front Office & Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 June 2014 via mobile

Spent last weekend at the hotel, as previously mentioned our check in was also delayed, however the staff at the front desk accommodated us with drinks vouchers which was a kind gesture. The bar staff were excellent & friendly. Our room was spotless & comfortable, was worth the wait. We will certainly return again.
Breakfast was enjoyable, but hopefully you'll provide different sausages next time as the ones I got weren't great.

Stayed June 2014, travelled with friends
Helpful?
1 Thank Cantcook2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skeffingtonmanager, Front Office Manager at Skeffington Arms Hotel, responded to this review, 26 June 2014
Dear Guest,

Many thanks for your review of our hotel. Your kind comments are greatly appreciated by us all here at the hotel. I delighted you enjoyed your stay here at The Skeffington Arms Hotel, Unfortunately there was a issue some guest slept past the 12 noon check out & we tired to get the rooms back as quickly as possible.

We hope to welcome you back to us very soon and thanks again for your review.

Best Wishes from all the team,
Lisa Nee
Front Office & Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ireland
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 23 June 2014 via mobile

Stayed here on a weekend great place staff where all great. Bar good good and breakfast was great. Arrival was a bit mixed up didn't get room till 5 on Saturday evening but staff made good with free drinks in the lovely bar. Location was great in the center of Galway on eyre square. Rooms lovely and clean. Well worth a visit

Stayed June 2014, travelled as a couple
Helpful?
Thank Ra1245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skeffingtonmanager, Front Office Manager at Skeffington Arms Hotel, responded to this review, 24 June 2014
Dear Guest,

Many thanks for your review of our hotel. Your kind comments are greatly appreciated by us all here at the hotel. I delighted you enjoyed your stay here at The Skeffington Arms Hotel, Unfortunately there was a issue some guest slept past the 12 noon check out & we tired to get the rooms back as quickly as possible.

We hope to welcome you back to us very soon and thanks again for your review.

Best Wishes from all the team,
Lisa Nee
Front Office & Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Skeffington Arms Hotel

Property: Skeffington Arms Hotel
Address: Skeffington Arms Hotel 28 Eyre Square, Galway, Ireland
Region: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#12 Romantic Hotel in Galway
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Skeffington Arms Hotel 3*
Number of rooms: 24
Official Description (provided by the hotel):
Imagine a stay in the heart of the city in a luxury hotel, with everything on your doorstep for that perfect stay in Galway, city of the tribes. The Skeffington Arms Hotel is ideally located in an enviable position, overlooking the newly refurbished Eyre Square, within distance of rail & bus terminals & just a short stroll from an array of shops, restaurants, bars and theaters. With just 24 bedrooms, a strong emphasis is on personal service and attention to detail, so whether its business or pleasure our friendly and helpful staff will make your visit an enjoyable one. ... more   less 
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Also Known As:
Skeffington Arms Galway
Hotel Skeffington Arms

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