I have stayed at this hotel many times and loved it, but my last stay was quite disappointing. I contacted the hotel with these concerns but no response, hence I'm highlighting them here!
I stayed at your hotel last week & feel the need to share a few issues we encountered. As a returning customer I was very much looking forward to our stay. I had recently been in touch we the hotel regarding a voucher we had & wanted to use. On arrival I was asked for a card to swipe, I handed over my visa debit card and was met with oh do you not have a credit card. I said no but I have a voucher to use. The voucher amount covered the price of our room, we had dinner booked in the restaurant and using the remaining balance for that. I was aware we would have to pay the balance on departure. No card swipe was taken and the person on reception held onto the voucher.
When we arrived to dinner & ordered our food, there was an issue with charging our meal. I explained we had money still on the voucher & would pay any outstanding balance. The waitress was not happy with this as our key card had indicated not to charge to our room number. This was highly embarrassing in a packed restaurant & certainly dampened the holiday mood. After discussion I asked the waitress to clarify this situation at the reception which she did and told us that was fine, as I expected it would be. We then ordered our dinner from the set menu but when we received the bill, each item was billed seperate making our meal more expensive. I was so disappointed with thus as we clearly stated we were eating from the set dinner menu. Once again, an embarrassing situation in a busy restaurant.
Unfortunately our breakfast was no better. We gave our room number and were seated. The waitress arrived to our table and questioned the room number again which I confirmed and she said it had already been crossed off the list, implying we had already eaten breakfast. We are parents of two small kiddies who were glad of the night away and the lie in so we were not at breakfast early.
I have stayed with you on numerous occasions as have my family. I usually stay with my mam & sister in Oct Nov for my mams birthday and have been facilitated with a triple room every year, however this year I am not too keen to return on account of my experiences last week. I feel that because I didn't produce a credit card and was paying by voucher I was treated differently to other guests who appeared to be very well looked after. Just feel you should be aware of our stay.
- Official Description (provided by the hotel):
- Park House Hotel, Galway is conveniently located in the heart of Galway's city centre, with private secure car-parking on the grounds of the hotel. The hotel blends the warmth and personality of a boutique hotel with the style and luxury of a contemporary 4 Star international hotel. Guest accommodation comprises of 84 rooms divided into superior & deluxe rooms, suites and serviced apartments. The award-winning Park Restaurant is a favourite with locals and guests. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, TripOnline SA, Agoda, Odigeo, Cancelon, Evoline ltd and 5viajes2012 S.L. so you can book your Park House Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Park Hotel Galway