Myself and my wife stayed at the g hotel on Saturday 3rd May for one night. We paid €230 for one nights b&b. The g hotel, in our opinion, is far from 5 star, and not worth €230 a night.
We arrived by car and access to the underground car park was through a retail park passing the local woodies and heatons. The lift to the reception is badly signposted with small g lettering which dont stand out very well in a dark underground car park. Once in reception we noticed a sign for valet parking at an additional charge. A bit late for that.
Check in was at 3pm and we checked in shortly after 3pm, however, our room wasnt available until nearly 4pm.
While we booked a double room we were given a room where the bed was two single beds pushed together. While there was a thin mattress like cover over the two beds which was zipped together it did not prevent a very noticable dip in the middle. We mentioned this at reception on Saturday evening and the only thing that was done was that our bed was made. Otherwise there was no change to the bed. We didnt receive any feedback or apology either that evening or on check out the next morning. We later received an email requesting us to complete a survey which we did and again no feedback.
We did have lunch in the lounge and the food was excellent as was the service from the staff.
All thing considered this hotel is, in our opinion, not worthy of 5* and not worth €230 per night. We have stayed at other 5* hotels which have been far superior.
- Official Description (provided by the hotel):
- The five-star g Hotel & Spa is perfectly situated to discover Galway City and the west of Ireland. Designed by renowned milliner Philip Treacy, the g Hotel offers 101 spacious bedrooms and suites, a luxury 20,000 sqm spa 'ESPA at the g', dramatic Signature Lounges ideal for casual dining and Afternoon Tea as well as delectable dining options in the 2 AA culinary rosette Restaurant gigi's. The g Hotel & Spa also features state of the art conference facilities for up to 300 delegates and hosts stylish weddings for up to 180 guests. Exclusive 5-star hotel & spa - Located in Galway City centre - Design by milliner Philip Treacy - 101 light-filled bedrooms - Five-star service - Luxury spa designed by ESPA - Cocktail bar & Signature Lounges - Award winning restaurant - Conferences for 300 delegates - Stylish Wedding Venue. ... more less
- Reservation Options:
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- Also Known As:
- g Hotel Galway
- Galway g Hotel