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“Not a 5 star hotel” 3 of 5 bubbles
Review of the g Hotel & Spa Galway

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the g Hotel & Spa Galway
Ranked #14 of 46 Hotels in Galway
Certificate of Excellence
Dublin, Ireland
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Not a 5 star hotel”
3 of 5 bubbles Reviewed 23 May 2014 via mobile

Myself and my wife stayed at the g hotel on Saturday 3rd May for one night. We paid €230 for one nights b&b. The g hotel, in our opinion, is far from 5 star, and not worth €230 a night.

We arrived by car and access to the underground car park was through a retail park passing the local woodies and heatons. The lift to the reception is badly signposted with small g lettering which dont stand out very well in a dark underground car park. Once in reception we noticed a sign for valet parking at an additional charge. A bit late for that.

Check in was at 3pm and we checked in shortly after 3pm, however, our room wasnt available until nearly 4pm.

While we booked a double room we were given a room where the bed was two single beds pushed together. While there was a thin mattress like cover over the two beds which was zipped together it did not prevent a very noticable dip in the middle. We mentioned this at reception on Saturday evening and the only thing that was done was that our bed was made. Otherwise there was no change to the bed. We didnt receive any feedback or apology either that evening or on check out the next morning. We later received an email requesting us to complete a survey which we did and again no feedback.

We did have lunch in the lounge and the food was excellent as was the service from the staff.

All thing considered this hotel is, in our opinion, not worthy of 5* and not worth €230 per night. We have stayed at other 5* hotels which have been far superior.



Stayed May 2014, travelled as a couple
Helpful?
3 Thank alan76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The g Hotel G, Manager at the g Hotel & Spa Galway, responded to this review, 2 June 2014
Dear Guest,
We were all greatly upset to read the review you posted on Trip Advisor. There are three different entrances to the hotel. The first is at the front of the hotel, the second is to the rear of the hotel and the third is from the basement car park. We offer complimentary overnight parking for our residents in the basement area of the hotel and have detailed directions both on or website and on our confirmation letters.
In relation to the bed you mention, this is a “zip and link” bed. These beds can be made as either a king-size double or a twin. These beds have become the bed of choice for most hotels due to their flexibility. The rate of €230 in an upgraded bedroom on a Saturday night in Galway is very competitive price and we were truly disappointed that you did not enjoy certain aspects of your stay.
We hope we have addressed your concerns.
Kind Regards,
The g Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,568 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (365)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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  • Russian first
  • Spanish first
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English first
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 May 2014

Had an amazing weekend in this hotel! The room, the cocktails, the spa and most especially the staff all deserve a comment, have already been a number of times and will definitely return and recommend!

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DS1181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The g Hotel G, Manager at the g Hotel & Spa Galway, responded to this review, 29 May 2014
Dear Guest,
We were delighted to read that you had an amazing weekend with us at the g. We have shared your wonderful comments about our bedrooms, cocktails, Spa and of course our amazing team with all.
We are looking forward to welcoming you back to us again soon.
Kind Regards,
The g Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 May 2014

Really recommend this hotel. Decor is very cool and the staff are all helpful and friendly. Rooms are well maintained and very comfortable. The cupcakes on arrival were a great touch.

Food is good both in the bar and restaurant and breakfast is also excellent. Nice and quiet in the bar area during the week to lounge around, have a drink and people watch.

Unfortuntely my room didn't have a good view so ask for a room out front if that is important to you.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nlank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The g Hotel G, Manager at the g Hotel & Spa Galway, responded to this review, 29 May 2014
Dear Guest,
Thank you for recommending the hotel to friends and family. It was lovely to read that you found our bedrooms to be well maintained and comfortable. Our arrival cupcakes are one of the many little touches that make the g so unique.
We were so pleased to read that you enjoyed our Signature lounges. Please let us know if you are returning to the g so we can go through our different room categories with you.
Kind Regards,
The g Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 21 May 2014

I cannot say enough about the staff at the G Hotel! Polite, courteous, professional all the way around. Great people, great food and perfect accomodations! From check in to check out, there was only the highest quality of service. Food at their restruant was excellent, and the service impeccable. I highly recommend the G!

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chelsea s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The g Hotel G, Manager at the g Hotel & Spa Galway, responded to this review, 29 May 2014
Dear Guest,
We were delighted to read how well our team working in the g looked after you. We have shared your superb feedback about our fantastic team, great food and accommodation with all. It was very rewarding to read how impressed you were with our high levels of service. Thank you recommending the g to others and we hope to welcome you back to us again soon.
Kind Regards,
The g Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 21 May 2014

Wow wow wee wah!
We loved The G Hotel. The decor is so fancy and original, i was mesmerised by the different lounges, all the detailing and colours, they were so bright and brave and colourful - a big contrast to the traditional hotel and we loved experiencing that difference. I enjoyed spending time in each of the different themed lounges during our stay. Staff were very friendly and our room was very spacious and clean! Excellent service and yummy food.

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sarah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The g Hotel G, Manager at the g Hotel & Spa Galway, responded to this review, 29 May 2014
Dear Guest,
We were delighted to read that you loved the hotel and our bright and vibrant décor. The hotel was designed by Philip Treacy and is a truly unique destination to visit. It really was rewarding to read how much you enjoyed your time with us.
We hope to welcome you back to us again very soon.
Kind Regards,
The g Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reno, Nevada
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 20 May 2014

Great hospitality staff. This funky hotel is starting to show wear, carpet in room stained but otherwise room was clean, so maybe it was just our room. Well insulated hotel, enjoyed the quiet rooms with no outside noise or banging of doors as experienced in other hotels. Hotel is not close to Quay Street a definite disadvantage. Enjoyed the breakfast and dinner in the GiGi Restaurant. Next to the hotel is a movie theater and small shopping center.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Travelalot79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The g Hotel G, Manager at the g Hotel & Spa Galway, responded to this review, 29 May 2014
Dear Guest,
Thank you for your review. Naturally we were concerned to read that you were slightly disappointed with the bedroom you were allocated. It was good to read that found our team to be hospitable and you found the hotel to be quiet and that you enjoyed our menu offerings in Restaurant Gigi’s. The hotel is a five minute drive from the city centre and we are located next to the eye cinema, which is major attraction for our guests.
We hope that you will stay with us the next time you are visiting Galway.
Kind Regards,
The g Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Granada, Spain
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 19 May 2014

Enjoyed our stay here and wish it could have been for longer but will just give a list of Pros/Cons:

Pros:
- Amazing staff - so helpful and friendly (I asked about a shoe repair in town and they had put a slip of paper under our door by morning with directions of how to get there and opening times)
- Delicious and huge breakfast (get the grapefruit - although this could have been cut up for you as it was difficult to eat!)
- Lovely big bathroom and powerful, wet-room-type shower
- Spacious bedroom
- Spotlessly clean bedroom and bathroom
- Water bottles provided FOC each night
- 24/7 room service - this is key

Cons:
- Two beds pushed together does not a king bed make! (We even called ahead to ask if this was the case and they said it's definitely a king bed - I hate this European method of 2 beds pushed together to make one!)
- Shampoo provided wasn't great; I'd bring my own next time (no conditioner provided either)
- We were in Rm203; wish we'd had a better view (this was a view of the 2nd floor decking/spa)

Room Tip: Rm203 doesn't have the best view - realised afterwards we should have requested a water view!
See more room tips
  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank buddlemug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The g Hotel G, Manager at the g Hotel & Spa Galway, responded to this review, 22 May 2014
Dear Guest,
We were delighted to read that you enjoyed your stay and wished that you could have stayed for longer. It was lovely to read that you enjoyed many aspects of your experience at the g such as our amazing team, our fantastic breakfast selection, beautifully appointed bedrooms and bathrooms as well as the features and amenities they boast.
We appreciate your comments about our “zip and link” beds. These have become the European standard due to their flexibility of offering the guest a twin or double bed. However we have taken additional measures to ensure that our “zip and link” beds do not separate. We will look into your feedback regarding our toiletries today as we offer bespoke g toiletries. Lastly, not all of our bedrooms boast front facing lake views and a supplement applies to those which do.
Thank you for your comprehensive and honest review. We appreciate your time and custom and we hope that you will stay with us the next time you are visiting Galway.
Kind Regards,
The g Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about the g Hotel & Spa Galway

Property: the g Hotel & Spa Galway
Address: Galway, Ireland
Region: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Galway
#5 Romantic Hotel in Galway
#6 Business Hotel in Galway
#9 Luxury Hotel in Galway
#13 Family Hotel in Galway
Price Range (Based on Average Rates): ££
Hotel Class:5 star — the g Hotel & Spa Galway 5*
Number of rooms: 101
Official Description (provided by the hotel):
The five-star g Hotel & Spa is perfectly situated to discover Galway City and the west of Ireland. Designed by renowned milliner Philip Treacy, the g Hotel offers 101 spacious bedrooms and suites, a luxury 20,000 sqm spa 'ESPA at the g', dramatic Signature Lounges ideal for casual dining and Afternoon Tea as well as delectable dining options in the 2 AA culinary rosette Restaurant gigi's. The g Hotel & Spa also features state of the art conference facilities for up to 300 delegates and hosts stylish weddings for up to 180 guests. Exclusive 5-star hotel & spa - Located in Galway City centre - Design by milliner Philip Treacy - 101 light-filled bedrooms - Five-star service - Luxury spa designed by ESPA - Cocktail bar & Signature Lounges - Award winning restaurant - Conferences for 300 delegates - Stylish Wedding Venue. ... more   less 
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Also Known As:
g Hotel Galway
Galway g Hotel

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