We recently made a return visit to the g hotel. The decor is still fab but may be getting slightly worn around the edges. The bedrooms are huge with amazing bathrooms. Last time we stayed, they brought hot chocolate and cookies to the kids at bedtime which they really enjoyed. Their names were on the cookies in icing and they remembered it long afterwards. Well, that service must have been dispensed with as no hot chocolate this time! It's those kind of touches that are five star but none were evident to us this time round.In fact, I told them our stay was to mark one of the children's birthdays. In fact, we had trouble when making our reservation ( the manager had to ring me back to sort it out), rooms were not ready when we arrived (3pm) and we were told to wait twenty minutes. Half hour later and still waiting, we were told it would be another thirty minutes so we just left our luggage and walked into town. Not five star service as I told them we would arrive at 3 on the phone, I was told this would be fine as it's normal check in time. Turn down service was offered only once in our three nights, maybe this is policy? We didn't need it but water was offered at the same time and we were there during a heat wave! One night, a lot of water poured down the wall from the air con unit into our case. I reported it as it could damage the wall paper and carpet. Breakfast is just ok, nothing special. I requested soft fried eggs with breakfast (they do ask) but didn't get them. One of the children ordered pancakes and they never arrived. One morning they had no table for five ready at breakfast and we waited about 15 minutes while one was cleared. Admittedly, we waited where the buffet breakfast is but as there was no cutlery there, we couldn't set anything. Overall, the decor is lovely but things have slipped a bit. Maybe they would try harder if they lost their five star status and had to earn it back. There is one staff member who stood out - a guy called Stephen on reception. Staff need to be more customer focused in a five star hotel. On the plus side, parking is free and there's plenty of it.
- Official Description (provided by the hotel):
- The five-star g Hotel & Spa is perfectly situated to discover Galway City and the West of Ireland. Designed by renowned milliner, Philip Treacy, the g Hotel offers 101 spacious bedrooms and suites, a luxury 20,000sqm spa 'ESPA at the g', dramatic Signature Lounges ideal for casual dining and Afternoon Tea as well as delectable dining options in the 2 AA culinary rosette Restaurant gigi's. The g Hotel & Spa also features state of the art conference facilities for up to 300 delegates and hosts stylish weddings for up to 180 guests. Exclusive 5-star hotel & spa - Located in Galway City centre - Design by milliner Philip Treacy - 101 light-filled bedrooms - Five-star service - Luxury spa designed by ESPA - Cocktail bar & Signature Lounges - Award winning restaurant - Conferences for 300 delegates - Stylish Wedding Venue. ... more less
- Reservation Options:
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- Also Known As:
- g Hotel Galway
- Galway g Hotel