I recently stayed in this hotel with my partner and our 2 children. The hotel lobby is really welcoming but I cant say the same for the lady that attended to us at reception.She was very rude and it seemed she was in a rush to go somewhere. After we left our bags in the room, we decided to go down to the bar to get something to eat. It was quite busy but the young girl I think her name was Grainne, a small black hair girl came to us quickly wit menus. She was very welcoming,had a lovely smile on her face and found the time to talk to us about things to do in Galway even though the poor thing was on her own on the floor and had a lot of people to serve. Our food was taking a while to come as she already explained to us before we ordered which was ok but our children was getting a bit agitated . She came back with paper and colouring pencils and even a couple of small toys to keep our children entertained for a while longer. I thought this was very sweet of her. She really did provide an amazing service that was way beyond our expecations. During our stay here most of the staff were really nice but the breakfast staff and reception staff do need to brush up on their people skills as we did find them to be quite rude.Overall we would come back as the hotel is an excellent place for families as it has a huge leisure centre and is just across the road from the beach and 10 mins to Salthilll village.
- Official Description (provided by the hotel):
- Salthill Hotel is a luxury Galway hotel located on the famous Salthill Promenade overlooking the beautiful Galway Bay and strand. Just minutes from Galway City centre this sea front hotel has newly refurbished and spacious sea view bedrooms, a large and modern bar, two restaurants offering unique dining experiences and a brand and state of the art fitness facility. ... more less
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