Recently attended spa for what was to be a morning of relaxation followed by lunch. Spa treatments were enjoyable and therapists professional however girl on reception of spa not very friendly.
Following spa treatments we decided to have lunch in the hotel bar, service was appalling. There was duty manager cleaning the bar who didn't acknowledge us even though it was very quiet I asked her for menus which she eventually brought but did not come back to take order. After at least 20 minutes a friendly bar man came to take our order he was clearly under pressure. Another long wait for food and the order was not all brought to the table food was fair & never received remainder of food ordered. This is second occasion where service was poor staff appear disinterested & unhelpful.There are many more places in Galway with much better service & quality and overall friendliness who deserve the business more.
- Official Description (provided by the hotel):
- Situated a short walking distance from Galway city centre, Maldron Hotel Sandy Road Galway is the perfect base for both leisure and business visitors to city. The focus is on customer service. Guests return time and time again.With a range of double, twin, triple and family rooms available, it is the perfect choice for a leisure break or a business trip. All of the guest bedrooms are non-smoking with wireless internet access & free underground parking. ... more less
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- Also Known As:
- Marriott Galway
- Courtyard Galway
- Galway Marriott
- Galway Courtyard