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“Great hotel”

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Maldron Hotel Sandy Road Galway
Ranked #18 of 45 Hotels in Galway
Certificate of Excellence
Wakefield, United Kingdom
1 review
“Great hotel”
Reviewed 31 May 2014

We stayed at the Pillo Hotel on 15th May for 3 nights. The hotel staff were very friendly and helpful. Cleanliness throughout the hotel was excellent. buffet breakfast was ok but we had the early bird set menu with wine which great value for money and enjoyable.in the Spa we chose the ultimate couples retreat which was very relaxing it was worth every penny. Again the staff were very friendly and helpful. I can not praise this hotel enough it was the first time we have stayed in Galway and can not wait for next year so we can return.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HELEN N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PilloHotel, General Manager at Maldron Hotel Sandy Road Galway, responded to this review, 5 June 2014
Dear Guest,
Thank you for your very kind review. It was lovely to read that you were so happy with the staff and their service. We are very lucky to have a team who are always striving to ensure that our guests receive the best service possible when they visit us. It was great that you got to enjoy our relaxing Spa and the wonderful treatments that are on offer, as well as our Wine and Dine meal which is very popular. We look forward to looking after you both again on your next visit to Galway.
Kind Regards,
Siobhan Burke
General Manager
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1,255 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (172)
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Dublin
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 29 May 2014 via mobile

My husband & I stayed here at Easter for one night it's a really nice hotel very bright & spacious lovely staff our room was bright and very comfortable we had breakfast there and also very good, would highly recommend it, it's within walking distance to eyre square but there's a taxi rank outside hotel

Stayed April 2014, travelled as a couple
Helpful?
Thank MargaretDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PilloHotel, General Manager at Maldron Hotel Sandy Road Galway, responded to this review, 30 June 2014
Dear Guest,
Thank you very much for your lovely review of your recent stay with us and that your recommendation to others. We look forward to having you back to stay again at the some time in the near future.
Kind Regards,
Siobhan Burke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cork, Ireland
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 May 2014

Stayed at the Pillo Hotel Friday 23rd to Sunday 25th May and have to say I was presently surprised with the hotel. Its in a good location with nice rooms and good food. Our only downfall was that the gentleman David on the receptions attitude left a lot to be desired.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank willobrien1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PilloHotel, General Manager at Maldron Hotel Sandy Road Galway, responded to this review, 30 June 2014
Dear Guest,
Thank you posting your review on your stay with us in May. I was glad to read that overall you were pleasantly surprised and enjoyed your accommodation and food experience. It was disappointing to read about your review of David, as we normally receive positive feedback about our front office team on their customer service. If you wish to share any further detail on this, please feel free to contact me. We hope that you will make a return visit to us again in the near future.
Kind Regards,
Siobhan Burke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Donegal
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 May 2014

All staff went out of there way to help and were always friendly and polite to me from check in, dining area and check out
Room was spacious and well aired,very clean, easy access to parking and city centre

Room Tip: Room very big and spacious
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  • Stayed May 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Pauline C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PilloHotel, General Manager at Maldron Hotel Sandy Road Galway, responded to this review, 30 June 2014
Dear Guest,
It was lovely to read that you were so well looked after by the staff during your stay with us. We are very lucky to have a team who are dedicated to ensuring that our guests have the best possible service and experience. I will ensure that they receive your kind feedback.
Kind Regards,
Siobhan Burke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ireland
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 27 May 2014

The Good
Good location
Good front desk, bar and restaurant service
Very nice rooms
Superb Spa
Restaurant is top notch. For the price the food is amazing quality.
Breakfast & Newspaper delivered in morning.

The Bad
Noise from the road. I am not sure if all rooms are as noisey as the one we stayed in (near the petrol station) but we were both woken early in the morning (6 am) by trucks etc.

Room Tip: Request Room away form petrol station side
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank john_cappa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PilloHotel, General Manager at Maldron Hotel Sandy Road Galway, responded to this review, 30 June 2014
Dear Guest,
Thank you for your kind review regarding your recent stay, from the location of the hotel to the service and food that your experienced. We were delighted to read that you had such an enjoyable time. My apologies for the noise that your encountered from the petrol station. I have passed this onto the manager there for his information. We look forward to having you back to stay again at some time in the future.
Kind Regards,
Siobhan Burke
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cork
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 May 2014

Very convenient and great value. Helpful staff. Nice rooms, bar, spa and breakfast. Great value offers for dinner in the restaurant. Also beside shopping centre and 10-15 minutes max walk to centre of city. Also on bus route.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elsieCork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 May 2014

I am just back from a two night stay in the pillo. When I arrived on Friday I received a warm welcome from reception. Our bedroom was fabulous and the bed was comfortable. It was extremely quiet and we slept well. The breakfast was delicious. We had dinner in the bar yesterday evening and it was exceptionally good. The food is very well priced for what you get and I think the locals must know as it was quite busy. However, we did not encounter a delay because it was busy and it added to the atmosphere in the bar. If you really want a treat when staying in the Pillo I would recommend the spa. It is amazing and surprisingly we had no difficulty getting appointments with one days notice. The staff at reception, the bar and the spa were all extremely polite and attentive.The hotels location is just under 1 km outside Galway. There are a few shops nearby, but the city centre is a 20 minute walk. I will definitely stay in this hotel on every visit to Galway and would happily recommend it here and to friends.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doireann30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Maldron Hotel Sandy Road Galway

Property: Maldron Hotel Sandy Road Galway
Address: Sandy Road, Galway, Ireland
Region: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#7 Spa Hotel in Galway
#13 Business Hotel in Galway
#13 Romantic Hotel in Galway
#13 Luxury Hotel in Galway
Price Range (Based on Average Rates): £
Hotel Class:4 star — Maldron Hotel Sandy Road Galway 4*
Number of rooms: 104
Official Description (provided by the hotel):
Situated a short walking distance from Galway city centre, Maldron Hotel Sandy Road Galway is the perfect base for both leisure and business visitors to city. The focus is on customer service. Guests return time and time again.With a range of double, twin, triple and family rooms available, it is the perfect choice for a leisure break or a business trip. All of the guest bedrooms are non-smoking with wireless internet access & free underground parking. ... more   less 
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Also Known As:
Marriott Galway
Courtyard Galway
Galway Marriott
Galway Courtyard

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