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“Nice Steak”
Review of The Western Hotel

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The Western Hotel
Ranked #22 of 46 Hotels in Galway
Certificate of Excellence
Reviewed 18 November 2013

Had dinner with a friend in the restaurant of this hotel. We both had steak cooked medium rare which was exactly to our liking accompanied with nicely presented side dish of vegetables & chunky chips. Highly recomended

  • Stayed: November 2013, travelled with friends
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Thank Bertie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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516 - 522 of 942 reviews

Reviewed 10 November 2013

Stayed for 1 night at the western, all staff incredibly friendly, could not do enough for us. Location is best in Galway, food gorgeous. Bar has loads of atmosphere and good music the night we stayed. Will definitely be back !

  • Stayed: November 2013
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Thank Deeyvo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2013

Decided to stay in this hotel as we were attending a funeral the next day and the afters was in this hotel so it was handy..

The receptionists are not helpful at all, everything was trouble we needed help with booking a bus and asked reception could she look it up online or call she told us the bus station is only a 5 minute walk away, while the computer was sitting in front of her and phone it's not hard to look something up!!We didn't know Galway and her brother had just died!! We had to return for more help and a different girl was on reception she did help us but with an attitude!!!


We wanted to stay another night and they only had a triple room available, we needed a double she wouldn't come down on the price of €140 for 2 people is ridiculous not even to drop in by €20 even though lots of money was spent in the bar and on all the food...


I work as a receptionist in Dublin in Temple bar when people have things booked in the bar we always give a discount..If we only have a triple room available we would sell at double rate, it's better to sell the room and get a good reputation so people will return instead of not selling it and giving yourself a bad name!!


If it was the hotel I work in no way would anyone be aloud to behave in this manner or not help anyone they should be ashamed it's not hard to go onto a computer...

The restaurant staff and bar staff were very friendly and helpful.. And the night porter was helpful also..

It's a shame about the receptionists as I go to Galway alot to my family and would of stayed again.. I will NOT be returning..

  • Stayed: November 2013
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Thank SSMAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thewestern1, Manager at The Western Hotel, responded to this reviewResponded 13 November 2013

Dear Guest,

First we would like to thank you for your feedback
We are sorry to hear that your experience could have been nicer if not for the behaviour of our colleagues at the Front Desk. We want to assure you that this is very unusual as our Receptionists are usually praised for their friendliness and helpfulness. We hope that you will accept our apologies and that you would stay with us during your next trip to Galway.

Regards
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2013

If you can't afford to be on the beach at Salthill the Western has a good downtown location and a couple of nice suites. If there are 4 or more of you the suites have all the amenities (kitchen, washer-dryer, dishwasher etc. They also have 2 decent bedrooms and a large living room. Fair pub at he Hotel and many others nearby.

  • Stayed: October 2013, travelled with family
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Thank Bruce D B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2013

my wife and I stayed at the best western plus couch house inn 10-23-13, we have stayed at many best western hotels from IL. to MO. to TN. this our 2nd best room ever!!! dvd player, lots of towels and the toulet has water conservation flush

  • Stayed: October 2013, travelled as a couple
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Thank STAR C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2013

We really enjoyed the walkable location and the delicious breakfast! They have great breakfast choices and an extremely friendly staff. Highly recommend. Our room was nice/clean and my bed was comfortable. And, being able to easily walk to the town center was a huge perk. There is also a nice pub attached to the Western.

  • Stayed: September 2013, travelled with family
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Thank JulieFromEriePA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2013

We stayed here for one night - my wife, daughter and 1. We booked and were provided with a room with a double bed and single bed. Quality was fine. Though one suggestion to the hotel is put a small bedside locker on both sides of the double bed. There is room and it is nice to have a small locker to put stuff on like specs, a phone, etc., rather than on floor. Breakfast was very good with a variety of choices. We opted for the pancakes which were delicious. One other tip for users, turn the shower on full allow the shower head to spray water out. When on low, the shower head hung limply. Overall a solid hotel in a good location.

  • Stayed: October 2013, travelled with family
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Thank Ger62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Western Hotel

Address: 33 Prospect Hill (off Eyre Square), Galway H91 Y3FA, Ireland
Region: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites
Hotel Style:
Ranked #22 of 46 Hotels in Galway
Price Range: £46 - £435 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Western Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
The Western Hotel holds one of the most enviable locations out of all three star hotels in the West of Ireland, right in the heart of the vibrant Galway City Centre. Behind the Western's Georgian facade the hotel hosts charming en-suite bedrooms, a relaxing and intimate restaurant and a lively bar.For something extra special, The Western also provides 4 luxurious hotel apartments, just to the rear of the building. There is free on-site valet car park available for hotel guests. ... more   less 
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