The positives were that the room was large, clean and comfortable. Downside was that the walls were thin enough, or guests in adjacent rooms loud enough, to prevent sleep for the first of a two night stay.
There was also noise emanating from some kind of generator in the back yard.
Porter totally unhelpful; he acknowledged that there was noise, but claimed he could do nothing about it; this was very different from my experiences in other establishments, where staff have been happy to attempt to allay any noise, offering a room change, if necessary.
Porter finally spoke to the gaggle of girls who were making the noise, but did it in such a way that they were hostile and rude at breakfast the next morning, resulting in an uncomfortable atmosphere.
Most hotels implement a policy of guests acting with reasonable consideration during their stay, but not this one.
Customer service hit and miss; one receptionist was friendly and polite, the other unsmiling and unwilling to help; as another reviewer has noted, everything was too much trouble for her.
Location central, although a taxi cost 7 euro to the nearby train station.
Bar ok; staff far better than in hotel itself.
Given the handy location and the good sized rooms, this could be a much better hotel if staff training and customer service were made priorities.
- Official Description (provided by the hotel):
- The Western Hotel holds one of the most enviable locations out of all three star hotels in the West of Ireland, right in the heart of the vibrant Galway City Centre. Behind the Western's Georgian facade the hotel hosts charming en-suite bedrooms, a relaxing and intimate restaurant and a lively bar.For something extra special, The Western also provides 4 luxurious hotel apartments, just to the rear of the building. There is free on-site valet car park available for hotel guests. ... more less
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