I booked a room here for two nights for 2 adults - my Mother and I. I had to pre-pay the entire cost of the room before arrival which seemed odd but we were pressed for time to make other arrangements. We arrived and I believe we were the only people staying at this place. The host was odd and he was not professional in his appearance or manner. He showed us to our room which was dark and not clean. It did have a new TV as advertised but the cable wires were hanging across the wall. The entire house stunk of cigarette smoke and was cluttered and messy. The bathroom, advertised as very close, was upstairs on a different floor. There was no breakfast but were packages of crackers and biscuits and bottled water.
The house is located in a quieter neighborhood, about a 15 walk from Galway centre. It was a bit difficult to find the house by car but was easy to park on the street and handy enough to walk around.
We spent 20 minutes in the room and could not fathom spending 2 nights in this place. I went to speak with him in the living room where he was ironing clothes and told him that the room and house were not at all as advertised and we would only stay the night but not could not stay for 2 nights. I asked for a refund for the 2nd night and he refused. His reason for not giving me a refund was that he had a mortgage to pay. I was quite shocked at his resistance but we decided that leaving a night early was worth it to get out of there!
We left the next morning and he was nowhere to be found. Our first stop was the tourist office where I filed a written complaint with Failte Ireland. I received a letter from Failte Ireland several weeks later which stated that Dun Aoibhinn House was not approved by the Irish Tourist Board.
I cannot understand how this place has received several positive reviews. I am a frequent international traveler and this was one of the worst accommodation experiences I have ever had.
- Official Description (provided by the hotel):
- Dun aoibhinn house is a beautifully restored period style residence in Galway city. It is located within 5minutes walk of the city centre and within 5 mins walk to the beach in Salthill, National university of Ireland(nuig)and university college hospital Galway(uchg)Dun aoibhinn house is an ideal base from which to enjoy the capital of the west and its beautiful surroundings,enjoy the wonderfull shopping on offer, go to the theatre, museum, relax and enjoy a meal in one of the citys fantastic restaurants,or visit any of the numerous city pubs. ... more less
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