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“hotel very nice”

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Clayton Hotel Galway
Ranked #11 of 45 Hotels in Galway
Certificate of Excellence
Cleveland, Ohio
Level Contributor
37 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“hotel very nice”
Reviewed 18 March 2014

We stayed two nights as part of an Ireland package. We found the hotel to be nice the bar was average and the breakfast provided a nice spread. The hotel is a little out of town, but it was not a problem. Right across the street is the bus station and it is 1.90 into town. Overall a good stay.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carkrisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (314)
Date | Rating
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English first
Belfast, United Kingdom
Level Contributor
238 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
Reviewed 17 March 2014

I assume this hotel was built during more prosperous times. It is a long way out of town on the edge of a retail park by a very busy road just off the Dublin motorway. This could be a 4*plus hotel but the service and experience fall far short of that. It feels like it's managed on the bare minimum. Breakfast was plentiful but produce cheap. Rooms big and bright and modern though. Fine for a business stay but not at all romantic or charming for a couples retreat in Galway.

Room Tip: Ask for a room at the back as far away from the motorway as possible.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank photoiq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mullingar, Ireland
Level Contributor
102 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 17 March 2014 via mobile

Stayed here in early Jan 2014. There number 1 asset is there staff. ..WOW..from reception / bar / dinning and leisure centre staff they are all there to make sure you are well looked after.
Rooms very clean and of a good size and standard
Food very good with plenty of choices
The hotel is a little way outside Galway but with all the other pluses its worth staying.
Will be back soon.
Frank

Stayed January 2014, travelled with family
Helpful?
2 Thank Frank C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballina, Ireland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 March 2014

This is a lovely hotel. The staff were very friendly and efficient. Had food in the bar it was lovely. Only thing wrong with this hotel is that it is a little far from the city centre. Will stay there again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Margaretta643
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 March 2014 via mobile

Beautiful hotel . Gorgeous rooms made to feel very welcome. The breakfast had a vast choice more than enough to set you up for the day.
My room was massive and the bathroom was stunning. So I took pictures to take home for my husband to replicate in our own bathroom

Stayed March 2014, travelled on business
Helpful?
Thank Carolyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
162 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 15 March 2014 via mobile

Recently stayed at the Clayton for a conference. Having had good value in a number of hotels recently, the single tariff of €119 was uncompetitive for a hotel which is not centrally located. The room was comfortable with a very good bed and breakfast was very typical of such hotels. Customer service was helpful even if their wifi was not up to the purpose of hosting a technology conference where all the participants needed to access their devices.
Not a bad option if you wish to avoid the city traffic, but a bit remote for a city break unless you are driving.

Stayed March 2014
Helpful?
Thank TonyDublin_Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holmfirth, United Kingdom
Level Contributor
266 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 6 March 2014

A majestic edifice on the outskirts of Galway, the Clayton promises much with her glass and chrome frontage. Unfortunately, this particular book fails to meet up to the promise of her cover.

Our generous host offers free wifi throughout – almost as important as fresh running water in today’s modern world in my opinion. Ok, one shouldn’t moan about something that is ‘free’ but then, if the ‘free’ water supply wasn’t flowing as it should, we’d be right to moan. Well, the flow of wifi was far from gushing; more of a dribble actually and one that required a complicated set of trouble-shooting strategies to reconnect every time. In fact, at the event I attended on the Friday evening, it dried up altogether leaving me tethered to a benevolent local’s 3G phone.

While I’m on about phones, do guests of the Clayton possess extraordinarily long arms? Arms that will stretch from bedside to desk (where the nearest power socket is situated). Some may consider me strange to expect to use my phone in bed whilst also leaving it to charge on the bedside table when finished. My phone is my alarm clock – I don’t want to have to leave my bed (to be fair on the Clayton, the bed was a plus point) in order to shut off my alarm. Picky? Surely not.

On to the evening’s entertainment: this was rich and varied. In the upstairs room, it was a ‘farm’ theme night, the like of which I had rarely witnessed. The booming of the entertainment was, on the whole, contained behind heavy wooden doors, but these same doors would, periodically, be thrown wide to spew forth drunken revelers and thumping music. More on the revelers later. In contrast to the thumping strains from the upstairs, the ground floor bar was hosting live music in the form of a guitar-wielding covers artist banging out numbers by (amongst others) The Saw Doctors – again, at volume level 11. Ok, I’m sounding like an old fuddy-duddy kill-joy - each to their own.

The entertainment certainly ramped up a notch as one of the aforementioned drunken revelers required forceful eviction from the building. This was quite dramatic and entailed a series of events that involved the evictee in varying degrees of success in his attempts at re-entry. His strategies involved assaults upon the aforementioned glass and chrome frontage which grew in ferocity. At one stage, he was ingeniously entrapped by Clayton staff within the rotating glass door and an attritional ‘push-of-war’ took place. These events concluded with the arrival of the Gardai and he was escorted away in their care. Somewhat breathless, I made my way to (my comfortable) bed picking my way through corridors populated by yet more revelers and teenagers roaming and ‘hanging’ with their heads in phones.

Breakfast was another thing altogether. A notice in the lift warned of potential delays, with a handy ‘traffic-light’ system. We noted as we descended that we wre heading into a ‘red’ zone. It was a system under pressure. We waited 15 minutes to be seated, many of the food options had run out and, when we asked for more coffee, we were told there weren’t enough pots to meet such coffee demands.
So overall, an interesting couple of nights. Would I recommend The Clayton? Yes, probably but with a few caveats. Bottom line: could do better…

  • Stayed March 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dughall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DaleHarris, Guest Relations Manager at Clayton Hotel Galway, responded to this review, 12 March 2014
Dear dughall,
Thank you for taking the time to write a review of your recent visit to the Clayton Hotel. We do value our guest comments as we actively strive to improve the quality of service offered. It is unfortunate that we did not meet your expectations and for this we apologise. The event you attended was well received by some of our guest as mentioned in a previous review, however your comments are well received by the management staff. It is fair to say that the Clayton Hotel offers a free wifi service of great quality which can meet the demands of our guest, however we are always looking at ways that we can improve the service. The Clayton Hotel does cater for a wide variety of events which our guest are well aware of. It was unfortunate that you had to witness the incident mentioned. This was an isolated incident and should have no reflection on the hotel as we dealt with this having the interest of our guest in mind.
Your comments about the breakfast service is duly noted and will be reviewed by the management team.

Once again thank you for taking the time to write the review and we hope to see you in the near future.

Kind Regards
Dale Harris
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clayton Hotel Galway

Property: Clayton Hotel Galway
Address: Monivea Road | Ballybrit, Galway, Ireland
Region: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Galway
#8 Romantic Hotel in Galway
#8 Luxury Hotel in Galway
#10 Family Hotel in Galway
Price Range (Based on Average Rates): £
Hotel Class:4 star — Clayton Hotel Galway 4*
Number of rooms: 195
Official Description (provided by the hotel):
Contemporary 4 star hotel with leisure facilities, free car parking and broadband. Located opposite the race course in close proximity to Galway City & just 2 km from Galway Airport. ... more   less 
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Also Known As:
Clayton Hotel Ballybrit

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