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“staffing errors”
3 of 5 bubbles Review of Brown Sugar Cafe

Brown Sugar Cafe
Ranked #3 of 4 Coffee & Tea in Killarney
Cuisines: Irish, Cafe
More restaurant details
Restaurant details
Good for: Local cuisine, Child-friendly
Dining options: Brunch, Breakfast, Lunch, Highchairs Available, Parking Available, Seating, Takeout, Waitstaff, Wheelchair Accessible
Killarney, Ireland
Level Contributor
19 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“staffing errors”
3 of 5 bubbles Reviewed 18 October 2013

I love the food in this restaurant when they serve it correctly on 3 of my visits now the order I made has been serve incorrectly there lucky the food is good cause the staff are of very poor training standards.

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Shaun M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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89 reviews from our community

Visitor rating
    27
    23
    13
    16
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Ireland
Level Contributor
38 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
“Just terrible!!!”
1 of 5 bubbles Reviewed 13 October 2013

Where do i start? I have come here on several occasions to give the place a chance because the food is generally good but everything else is just terrible. The staff are rude, the orders are very slow to come to the table, the tables and floors are filthy. Two women at the table beside me ordered hot food and the person at the counter messed up so the customer wasn't going to wait another 10 minutes due to their inability to take an order. Literally minutes later one of the staff broke a cup at a table where there was a family and him and anothet one of the staff members just sniggered laughing at each other at the table. Really, is this what you call good customer service? I was here the previous week and my girlfriend ordered the full breakfast, not once but three times the lady at the till had to write our order and she never asked her did she want tea or coffee, what type of juice she wanted (as this is included in the deal) and what type of bread she would have preferred. And nobody has ever extended a simple thanks for choosing Brown Sugar Cafe to spend their breakfast or lunch with. Disgraceful sums up the place.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Antoine Antoś C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Killarney, Ireland
Level Contributor
15 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Breakfast with a friend”
5 of 5 bubbles Reviewed 25 September 2013

Yesterday I met up with a friend for breakfast in the Brown Sugar Cafe. It was the first time that we made it for breakfast there. Usually we come here for lunch or coffee. I went for the French Toast with Maple Syrup and Bacon, which was absolutely devine!
The complementary Orange and apple Juice is also a nice touch! Looking forward to the next breakfast meeting soon :-)

Visited September 2013
Helpful?
1 Thank Anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
14 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Good food but bad (machine) coffee”
3 of 5 bubbles Reviewed 16 September 2013

I heard there was good coffee but not true - only machine coffee. The breakfast was otherwise nice. Complimentary juice was included. Staff were very good.

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Brendan_Irvine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Lovely food and atmosphere but needs better staff!”
4 of 5 bubbles Reviewed 10 September 2013 via mobile

Food is really nice although soup was a bit salty. The decor is lovely and it has a classy style but the prices are a bit high. Most of the staff are very good and hard working but the older staff are quite rude. They seem to think they shouldn't be serving you. They're slow and not good at their job. Manager should sort this out because otherwise is a lovely place. Bathrooms are to a very high standard and overall worth a visit although older staff would make you mad!!!!

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank fooddud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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