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“Excellent Service and Staff”

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Holiday Inn Killarney
Ranked #34 of 38 Hotels in Killarney
Reviewed 29 August 2012

We booked the Holiday Inn Killarney based on the price. We booked for a group of 13 people on a hiking weekend. Prior to arrival, the General Manager Misja contacted us to check if we had any special requirements. On arrival, he came to greet us and to make sure we had all we needed.
The receptionist was very friendly and for the whole weekend we found the staff to be very friendly and helpful without exception.
Our two nights at the hotel were great and the breakfast and evening meals were very good.
All of our group commented on how good the staff were and we will definitely return.
We did not get to use the leisure facilities but did hear that they were good.
the rooms were up to a good standard and clean. Bathroom was clean and also good standard. The mattress was a bit bumpy but we had no real problem sleeping.
It took us 10 minutes to walk into town and the price of a taxi from town centre to hotel was €6.
We will definitely return to the Holiday Inn. Well done to the Misja and his staff for great service on a very busy full house weekend!!

Room Tip: no comment
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  • Stayed: August 2012, travelled with friends
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Thank MariaOTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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367 - 373 of 590 reviews

Reviewed 29 August 2012

PLUSES
Check-in handled well for large bus tour group.
Bathroom
Breakfast
Cleanliness
Comfortable Bed
Accommodated special diet (soya milk)

MINUSES
Dinner for bus tour group.
Did not accommodate special diet (soya milk)
Internet access slow to the point of uselessness.
TV
Location --- at the edge of town.

  • Stayed: June 2012, travelled with family
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1  Thank energizer090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Killarney, responded to this reviewResponded 14 September 2012

Dear energizer0_0,

Thank you for your honest feedback following your recent stay here. I am pleased that you have mentioned the cleanliness of our hotel. Our hotel is very proud of its level of service, cleanliness and quality of its product. However, it was extremely disappointing to hear of the problems that you encountered. Our aim is to deliver the best service to all of our guests and your experience is most untypical of our usual standards. Please be assured that we will be looking into the issues raised in your feedback and carrying out any necessary to ensure similar situations can be avoided in the future. Please accept our apologies for this lapse in service. We appreciate the candid feedback we receive and welcome any opportunity to improve.

If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Janice A
Case Manager
IHG Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2012

Stayed here this bank holiday weekend with my husband and 2 kids must say i was impressed since i last stayed here food has greatly improved had a lovely meal in the restaurant on the sunday night good choice and the also had a good kids menu.Check in was quick and the girl at reception was nice and friendly rooms were clean and we had 2 double beds plenty of room kids got milk and cookies everynight delivered to room which was a nice touch.Bar needs a bit of a revamp but the rest of hotel is ok got a good deal so was happy would return .

  • Stayed: August 2012, travelled with family
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1  Thank MunsterfanWaterford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2012

Got a good deal hence decided to stay here. Rooms were clean, toilets were clean and every effort made to make rooms presentable and comfortable. However, the overall appearance is depressing. Don't know if its the carpets or the furniture or the dim lighting that somehow gives the hotel a rundown appearance. Would I come back if offered the same price, well maybe,if I didn't get a better deal some place else. In a nutshell,you only get what you pay for and if you are not too keen about luxury,this is an ok place to stay.

  • Stayed: August 2012
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1  Thank Flygo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2012

stayed 2nights this is our second time we stayed in holiday inn had all our meals in hotel which were great food all staff friendly &helpful children loved swimming pool great breakfast room comfortable bed and the room was clean great bath breakfast and we ate both evenings in the bar .

  • Stayed: July 2012, travelled with family
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1  Thank Aisling R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2012

We had a lovely time in Killarney. The hotels location is very good and we could easily walk to town. The reception was very good and we really felt at home. The room was very comfortable and we enjoyed the two dubble beds. We had dinner in the hotel and can realley recommend the Thai Curry Chicken. Servce in the bar was very good and we also think the price was very reasonable. The hotel was near to all the site we wanred to visit.

  • Stayed: July 2012, travelled as a couple
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Thank reisigerPretoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2012

We booked to stay for 4 nights 2adults and 2 kids. When we pulled into the hotel car park my 1st impression was not good. It was a long walk to the town centre, walkable but long enough for young kids. The exterior of the hotel looked dirty and needed a paint. The receptionist was ok, not friendly but not rude either. On arrival we were not given directions to our room or to the restaurant. On checkout no one asked did we enjoy our stay. only 2 members of staff were noticably friendly, a young blonde haired girl in the restaurant and a blonde girl with glasses who serviced our room. In the bar i had to ask for a tray to carry drinks to the lobby, staff didn 't offer to help carry drinks even though they were not busy. There were no straws in the bar for the duration if our stay, each night i asked for one.
The whole hotel is dark and dreary. The lobby is very dated with old funiture. The restaurant is very dark, the blinds shoud be pulled up to let light in. The area were tours eat is much brighter. The bedroom was very very dark, paper lifting on walls, window handle broke off as i closed it. Windows very dirty in all areas in hotel, sometimes couldn't see if raining with the dirt, you has to look closely! The food is good enough, breakfast and the dinner menu is reasonable. pool is small but adequate,it's lovely and warm for kids. I will not be returning or recommending here.

  • Stayed: July 2012, travelled with family
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Thank Emce79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Killarney, responded to this reviewResponded 14 August 2012

Dear Emce79,

Thank you for taking the time to relay your comments regarding our property during your recent stay. We are delighted to read you found the pool adequate and lovely. We are sorry we were not able to live up to your expectations and for not creating a memorable stay for you. I have taken note of your comments regarding your room accommodations. We greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction.

Again, thank you for sharing your thoughts and I hope that you give us another chance to show you how great our hotel is.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Killarney

Address: Muckross Road, Killarney, Ireland
Phone Number:
Region: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 38 Hotels in Killarney
Price Range: £52 - £204 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Killarney 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Holiday Inn Killarney, your haven for all seasons, located quiet yet central in Killarney town on the famous Ring of Kerry road, close to all the amenities and everything Killarney has to offer. We pride ourselves as the perfect place for a getaway: great staff and efficient service, always good value, exciting dining options, live entertainment and full leisure facilities. See you soon! ... more   less 
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Also Known As:
Holiday Inn Killarney Hotel Killarney
Killarney Holiday Inn

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