We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Needs renovating”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Holiday Inn Killarney
Ranked #34 of 39 Hotels in Killarney
Brisbane
Level Contributor
49 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Needs renovating”
Reviewed 1 August 2013

We went to Killarney for a wedding, not quite realising that the place is like Disneyland for Ireland....tour buses everywhere, mainly American (in fact, heaps of restaurants and hotels in the nearby area fly the US flag outside...actually a bit annoying for visitors from elsewhere!).

Anyway, the reason for mentioning this is that with all the tourists here, it seems that many hotels just don't seem to have to try that hard - Holiday Inn included. It looks like it hasn't been renovated for years, and the first room we checked into smelt so musty we had to ask to change rooms. The second (a suite) was fine, just a bit old and tired looking.

It's not really all that central compared to other options, and whilst the staff are lovely, the bar/restaurant/breakfast area was just so-so.

I think there are better options than this in Killarney - do a bit of research before you go and try and work out which are making a bit of an effort and not just blindly processing tour buses.

Room Tip: Ask to change if you're not happy....the staff are happy to help!
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DCDC99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Killarney, responded to this review, 18 August 2013
Dear DCHC99,

Thank you for posting a review of our property. I sincerely apologize for any discomfort you may have experienced due to the condition of the property. Your input will be shared with our management team to take into consideration for future upgrades.

Thank you again for your comments. I hope that you will afford us another opportunity to show you how great our hotel is.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

552 reviews from our community

Traveller rating
    142
    196
    140
    53
    21
See reviews for
215
173
14
35
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (77)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 August 2013

Stayed with tour group all 42 of us had cold showers in the morning ,wait staff not that friendly or helpful, at dinner or breakfast. This was a little disappointing, also need to invest in some new beds they extremely soft and saggy , mine was not the only one.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barb774
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Killarney, responded to this review, 17 August 2013
Dear Tim H ,

We appreciate you taking the time to review our hotel. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Please accept our apologies for any inconvenience you experienced while visiting our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
917 reviews
199 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed 28 July 2013

Starting to look tired.needs some attention.
Bar food very good and service excellent.
Rooms ok.
Just watch for the large numbers of bus tours using this hotel.
Breakfast can be a nightmare getting served.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dkkeeling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Killarney, responded to this review, 13 August 2013
Dear Dkkeeling,

Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, room accommodation and food quality at the hotel. I am very sorry that you found our facility tired looking and the breakfast did not live up to your expectations. Please accept our sincere apologies for any inconvenience it may have caused you. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. We welcome any opportunity to improve.

We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 July 2013

This hotel staff is amazing. The rooms, although need a bit of TLC, they are very spacious. The area is very quaint with many things to do. The Horse buggy ride is very fun as well as a great way to get around the area.

Coming from a background of hotels, I highly suggest this this hotel!!

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank OceantoOcean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pattaya, Thailand
Level Contributor
135 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 15 July 2013

The hotel itself is not terribly inspiring, the lobby has a lot off comfortable seating with an operating fireplace but the overall effect is fairly dull. We were upgraded to a suite as platinum members but the rooms were very cold and impersonal although kept clean and well maintained during our stay.

The breakfast buffet has limited choices, the food is reasonable although the restaurant itself is rather unwelcoming. There is an Irish Pub off the lobby which is pleasant enough of an evening and has a reasonable pub food menu. Service was very pleasant. quick and efficient.

The hotel is about a 15 minute walk into the main street of Killarney a not inconvenient location.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Killarney, responded to this review, 6 August 2013
Dear Peter P,

Thank you for choosing our hotel and providing feedback. We are pleased to hear you were upgraded to a suite. I am sorry that your room and breakfast selections did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.

I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 1 July 2013

Stayed in this hotel for one night. It is quite basic but clean. We has a suite/family room. Value wise we paid €114 b&b for a double room. There is actually much better priced hotels in the area with a 4* rating and slightly closer to the town center so shop around.

The pool/ sauna&steam a little run down and steam room a little dangerous as i was getting burnt from the steam duct which was exposed. I did however enjoy the sauna it had a rope to pull to release the water onto the coals.

Its a worth while choice to choose to stay, however there is an abundance of choice all on the same street with great value, and i think this place needs a little spruce up and to lower their price point.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hjs007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Killarney, responded to this review, 23 July 2013
Dear Hjs007,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you have encountered. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dublin
Level Contributor
46 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 July 2013

Just stayed her for an overnight and would say a good hotel as staff very helpfull and friendly
rooms clean and good size with coffee and tea making
leisure centre was good but pool is a bit small but rest of leisure great
the staff in bar are great and jovial and the food was a good price and more than enough to eat
the only part of this hotel i think they should change is the breakfast a bit stogdy maybe food is cooked tolong otherwise a good place to stay would recomend

Room Tip: all rooms seem ok
See more room tips
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shamtipp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Killarney hotels
0.0 mi away
Riverside Hotel Killarney
Riverside Hotel Killarney
#23 of 39 in Killarney
1,198 reviews
0.6 mi away
Eviston House Hotel
Eviston House Hotel
#35 of 39 in Killarney
665 reviews
1.3 mi away
Hotel Killarney
Hotel Killarney
#33 of 39 in Killarney
419 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Gleneagle Hotel
Gleneagle Hotel
#27 of 39 in Killarney
1,238 reviews
0.2 mi away
Dromhall Hotel
Dromhall Hotel
#20 of 39 in Killarney
822 reviews
1.4 mi away
Killarney Court Hotel
Killarney Court Hotel
#30 of 39 in Killarney
786 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Killarney? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Killarney

Property: Holiday Inn Killarney
Address: Muckross Road, Killarney, Ireland
Phone Number:
Region: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Luxury Hotel in Killarney
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Killarney 4*
Number of rooms: 100
Official Description (provided by the hotel):
The Holiday Inn Killarney, your haven for all seasons, located quiet yet central in Killarney town on the famous Ring of Kerry road, close to all the amenities and everything Killarney has to offer. We pride ourselves as the perfect place for a getaway: great staff and efficient service, always good value, exciting dining options, live entertainment and full leisure facilities. See you soon! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Odigeo, Hotels.com, Ebookers, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Holiday Inn Killarney reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Killarney Hotel Killarney
Killarney Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing