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“Excellent Hotel”

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Holiday Inn Killarney
Ranked #35 of 38 Hotels in Killarney
cork
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent Hotel”
Reviewed 28 August 2013

We recently spent two nights in this hotel. The room was very comfortable and the breakfast was excellent. Staff were very efficient. Saddlers Pub was great with very good Pub Grub. The hotel is very well situated within easy walking distance of Killarney and the National Park.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank barrycork32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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556 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
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English first
Abu Dhabi
Level Contributor
89 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 24 August 2013

The location is OK but the hotel is below standards for a Holiday Inn. Furniture is worn out, service is not good, food was terrible. They want you to pay extra for Wifi which is not the norm. The receptionist we had was possibly recovering from a lobotomy. She saw us coming in with small children and 100kg of luggage yet pointed to the stairs and let us go up and down the stairs omitting to say that the lift actually reached the mid floor too.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank CCEAbuDhabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Killarney, responded to this review, 10 September 2013
Dear CCEAbuDhabi,

Thank you very much for sharing your experience with us. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.

I am very disappointed to hear about your experience with us. I want to assure you that our hotel is very proud of its level of service and quality of its product and as such, I apologize if you didn't find some amenities to your liking and if the level of service provided didn't meet your expectations.

Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests and at the same time provides us with an opportunity to improve our standards. I assure you that we take every comment seriously and your review will be used to reconsider improvements needed and I hope that you can give us a chance to show what we have done.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bryn Mawr, PA
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 August 2013

We stayed during the Puck Fair, which is apparently the busiest time of the year in Killarney. The service was slightly disappointing, but I would actually give this hotel a "good" rating if Trip Advisor provided the option to do so. The attached Saddlers Pub was great. The hotel is only .7 miles from where we walked to get the shuttle bus to the Puck Fair, so I'd say the location was the best ting about the hotel.

Room Tip: We stayed in Room 154, which had no view but it did have a separate bedroom for me and a twin bed in...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CarolAnnBrynMawr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Killarney, responded to this review, 6 September 2013
Dear CarolAnnBrynMawr,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and your nice comment regarding our pub.

However, We’re sorry we fell below your expectation regarding customer service and for the property being dated. We will address these point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 17 August 2013

Paying for Breakfast was too much and not worth it. We only tried it once and with three kids it was much better to walk down to the Lir cafe for excellent coffee and fresh pastries for a fraction of the price. The family room / suite was a good size and reasonably comfortable. Staff were really nice and very helpful. The pool was brilliant for the kids, but it is a bit cold early in the morning.

  • Stayed July 2013, travelled with family
    • Value
    • Location
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Helpful?
2 Thank MichaelDuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Killarney, responded to this review, 6 September 2013
Dear MichaelDuff,

Thank you for posting a review of our property. Our hotel is committed in providing the best service and amenities to all our guests and we are very happy to know you appreciated the room you had as well as the service you received from our staff. Please accept our apologies that we fell short of your expectations with the breakfast. I assure you that every comment, no matter how small, is taken very seriously.

Thank you again for staying with us and we hope to have another chance to make your stay as best as it can be.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 August 2013 via mobile

We stayed two nights,nice clean room and bath room for cars owners plenty of parking .
We enjoyed two nice Irish breakfasts.
The staff of the hotel were helpful and very friendly in spite of my good review one could see the hotel had seen better days and could do with a touch of renovation.
The hotel's best feature is it's location a few minutes drive from town center and Muckross House in the National park.

Stayed July 2013, travelled with friends
Helpful?
1 Thank Amiram S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Killarney, responded to this review, 4 September 2013
Dear Amiram S,

Thank you for sharing this feedback on your recent stay with us. We greatly value every bit of feedback we receive. We are so glad you enjoyed your stay with us and we are happy you found the location convenient to your needs. Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests and at the same time provides us with an opportunity to improve our standards. We appreciate your feedback as this is our best resource for improving guest services.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
114 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 14 August 2013

We were delighted with our stay at the holiday inn in Killarney. The lobby was tastefully decorated. Even the lobby restrooms were beautiful wood and marble. The room was updated. The staff saw we had a child and immediately rushed up an extra bed. The breakfast was delicious, and the staff very attentive and helpful. There were games for the children. The manager offered me coffee while I waiting in the lobby, and took care of every request I made of him. This is the best place in Killarney for a traveler who appreciates value, beauty, and great service.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Naplestravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 14 August 2013

Went with family to hotel, they had family meal deal for 59 euro, 2 adult &2 children eat of the set menu, sounds good, however when bill arrives in morning because kids did not eat of children's menu 20 euro supplement, receptionist attitude poor, very disappointing

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flyer94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Killarney, responded to this review, 31 August 2013
Dear flyer94,

Thank you for taking the time to convey your comments regarding your recent experience with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We deeply regret the disappointment you had with the service you received. Rest assured that your comments will be reviewed by our team and take actions accordingly.

Thank you again for your review and we hope to have another chance to make your stay as best as it can be.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Killarney

Property: Holiday Inn Killarney
Address: Muckross Road, Killarney, Ireland
Phone Number:
Region: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Luxury Hotel in Killarney
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Killarney 4*
Number of rooms: 100
Official Description (provided by the hotel):
The Holiday Inn Killarney, your haven for all seasons, located quiet yet central in Killarney town on the famous Ring of Kerry road, close to all the amenities and everything Killarney has to offer. We pride ourselves as the perfect place for a getaway: great staff and efficient service, always good value, exciting dining options, live entertainment and full leisure facilities. See you soon! ... more   less 
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Also Known As:
Holiday Inn Killarney Hotel Killarney
Killarney Holiday Inn

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