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“Beds are awfull. Staff very helpful. Swimming pool closed during the day??” 2 of 5 bubbles
Review of Holiday Inn Killarney

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Holiday Inn Killarney
Ranked #36 of 39 Hotels in Killarney
Dublin, Ireland
Level Contributor
133 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Beds are awfull. Staff very helpful. Swimming pool closed during the day??”
2 of 5 bubbles Reviewed 31 January 2014

The staff are very helpfull and pleasant. However it is in need of refurbishment. The bedroom was in very poor condition. The beds were very soft. The furniture was marked. The hair dryer didn't work. The bathroom sink was cracked & there was a big chip out of the bath. The breakfast was reasonable, however some of the Delph was chipped. The cereals were poor quality. Defiantly not a 2 star and defiantly not a holiday inn standard. The swimming pool was open from 5 pm to 8 pm only! Not at all acceptable as this was one of the reasons why we chose this hotel.

Room Tip: Don't stay in room 203
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  • Stayed January 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jacinta H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Killarney, responded to this review, 16 February 2014
Dear Dunne62_10,

Thank you for taking the time to review our property. I am pleased to note that you liked our helpfull and pleasant hotel staff. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is regrettable that there were certain aspects of your visit that did not meet your expectations in particular the conditions of your room and amenities, quality of food and pool hours. Please accept our sincere apologies for any inconvenience it may have caused you. Your feedback is very important to us as this continually helps us improve the facilities and services we offer to our guests.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

547 reviews from our community

Traveller rating
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    139
    53
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See reviews for
213
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35
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
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English first
Ireland
Level Contributor
87 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 26 January 2014

We went down as a family for a weekend break, we knew the location was outside the town so this wasn't a problem but if you didn't have a car it would be quite a long walk or just a couple of minutes in a taxi. The hotel is basic but the staff are very friendly. Its great that it has a pool, it was busy which kept the kids entertained. The food in the restaurant is ok for dinner, the breakfast is excellent. The bedrooms are quite basic but have everything you need. There were a lot of young people staying when we were there so it was quite noisy at night.

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank SecretbeautyCo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Bend, Indiana
Level Contributor
87 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 10 January 2014

Clean and quite hotel in Killarney, although it has the Holiday Symbol, not quite up to the standards, more of a Holiday Inn Express, well priced, and respectable. The hotel was close to town, and within walking distance to several great places to visit. One of our favorite city's to visit when we are traveling in Ireland. The room very comfortable, clean, bathroom large and clean, I would recommend you stay there while on a trip. No great views, average room, nothing to "WOW" about but a nice place to stay. Room rates were very reasonable. Breakfast in the morning did not have you go away hungry. The staff and management were there for your comfort and very concerned about staying with them as guests. First rate!! We would return there again in the future, give them a try!

  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ireland
Level Contributor
94 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 8 January 2014

Stayed in this hotel on New Years Eve, everything about our stay was excellent. Receptionist was very efficient and welcoming. Our room was very comfortable, nice and warm on a bad evening and it was spotless. Had everything we needed. We had food in the bar and it was delicious. There was a lovey atmosphere in the hotel. We attended a function in the INEC and on our return to the hotel there was still entertainment in the bar and a lively atmosphere but yet we couldn't hear anything from our room and we had an excellent nights sleep. Breakfast was great too. Misja checked us out and is very friendly and efficient. We look forward to a return visit soon.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank bernadette48Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 3 January 2014 via mobile

Stayed here over Christmas loved it booked twin room and got a 2 double beds great for a good nights sleep. Hotel has a pool wich is quite small but handy as well as gym which could have more up to date working equipment some things didn't work all in all good hotel spacious lobby and nice rooms and good location and nice food at a great price at 130 apron for 2 on some booking site

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank tk1234567890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 10 December 2013

Great experience - stayed one night with my family plus my cousin's family - 4 kids !!!! thought it wont be easy - hotel is ready for this challenge :)
Pool is really good and it is close for public (not like most of the other hotels..) which makes a difference.
Rooms good enough - you can see .. hotel has already ++++ years but still nice and family friendly !!!

Food and drinks in the restaurant - highly recommended - again from kids perspective :)

all in all great experience and will come back

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Radek Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cork, Ireland
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 9 December 2013

We stayed here recently and found it to be good value for money. The hotel room was nice and clean. Breakfast was fine and the bar food was tasty. It is located nearby to Killarney so location is good. The beds are quite comfy.
However... the leisure centre should be closed in my opinion as it is filthy! The floors in the changing rooms are covered in dirt and it is not a good representation of the hotel.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Cullig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Killarney, responded to this review, 25 December 2013
Dear Cullig,

Thank you for taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am pleased to note that you liked our rooms, location and the quality of food. However, I am sorry that our leisure room did not live up to your expectations. Please accept our sincere apologies for any inconvenience or discomfort it may have caused you. We take all reviews very seriously and your feedback will help us improve for our next guest or your next visit.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Killarney

Property: Holiday Inn Killarney
Address: Muckross Road, Killarney, Ireland
Phone Number:
Region: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 39 Hotels in Killarney
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Killarney 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Holiday Inn Killarney, your haven for all seasons, located quiet yet central in Killarney town on the famous Ring of Kerry road, close to all the amenities and everything Killarney has to offer. We pride ourselves as the perfect place for a getaway: great staff and efficient service, always good value, exciting dining options, live entertainment and full leisure facilities. See you soon! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Hotels.com and Odigeo so you can book your Holiday Inn Killarney reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Killarney Hotel Killarney
Killarney Holiday Inn

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