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“A comfortable stay”

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Holiday Inn Killarney
Ranked #34 of 38 Hotels in Killarney
Reviewed 29 June 2014

Very clean and comfortable room with a nicely appointed bathroom. The hotel location is an easy walk into town. The lobby area is pleasant, the bar enjoyable, and the breakfast buffet was satisfying. Dinner was good but not great.

Stayed: June 2014, travelled solo
Thank AllisonL65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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263 - 269 of 590 reviews

Reviewed 29 June 2014

We stayed here last week for a night while visiting the area on our tour through Ireland. Bottom line --- typical older Holiday Inn that you'd find in the states, in need of remodeling/general updating. They advertise that WIFI is available (internet access via wire is available in the rooms) - but when you can get a signal, it's SLOW. Breakfast is good --- but it's not covered in the room bill. On the plus side -- the staff that checked us in was friendly and energetic - made us feel very welcome.

  • Stayed: June 2014, travelled with family
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Thank CHARLES M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Killarney, responded to this reviewResponded 16 July 2014

Dear CHARLES M,

Thank you for staying with us and for leaving a review of our property. I am pleased that you found our staff commendable and that you enjoyed our breakfast selection.

It is regrettable to hear that your stay was negatively affected due the internet service and conditions of our facility. Please accept our sincerest apologies for falling short of your expectations. We appreciate your feedback as this is our best resource for improving the facilities and services that we offer to our guests.

Thank you for your time and we hope to have an opportunity to serve you again.

Best Regards,

John O
Case Manager
IHGCare

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Reviewed 19 June 2014

we were cycling through Killarney on the way to Donegal during a very hot day last week , and had organised to stop at th eholiday inn for our lunch which we had with us, the bar staff very kindly left us out copious amount of cold juice with loads of ice and when I told them two of our party had their wedding anniversary they provided them with champagne flutes with fresh orange juice.. FANTASTIC SERVICE WELL DONE

Room Tip: didn't have the chance to stay but certainly will be back
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  • Stayed: June 2014, travelled with friends
    • Location
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Thank arranmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2014

A great place, friendly and efficient staff. Good food and a hotel bar which could be described as snug. Hotel also contained sauna and pool and well as a small gym. It would be great if they introduced more beers from the area. Its located halfway between Muckross Park, which makes it great for an evening stroll and its about 20 minutes from the town centre.

  • Stayed: June 2014, travelled on business
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1  Thank Ronan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2014

Recently stayed again after a gap of four years. There had been little change to what is a reasonably good hotel. Rooms were clean, but in need of some redecorating. The beds were comfortable but the room was very warm and close all night. The bar was great with plenty for the kids to do as well as the adults. Pool small but warm, breakfast was excellent and plentiful.

We had a room with a locked adjoining door (a good idea if two rooms are rented by the same party etc which was not the case on our stay) - hence we heard everything that was going on in the room next door - around 2.30am to 3am we could hear the conversations which kept us awake for the entire night......if it was not from the adjoining room then it was from the next door room.... in any case the sound of talking and arguing kept the whole family awake all night - which defeats the purpose of a holiday or break! This is of course not the fault of the hotel - however, the acoustics between rooms means that you may well hear what goes on next door (especially if there is a door between the two).........which is probably universal to all hotels if the people staying next door have little consideration for others!

Room Tip: Ask for a quiet room NOT with an adjoining door!
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  • Stayed: June 2014, travelled with family
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2  Thank nilmack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Killarney, responded to this reviewResponded 23 June 2014

Dear nilmack,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise levels prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Reviewed 17 May 2014

This is an older Holiday Inn, but fairly maintained, still could use a makeover. Staff was friendly and helpful. Read the "worst ever" review, we did not encounter that at the bar. Had dinner there and breakfast on the second floor restaurant. Decent breakfast choice for the buffet with fair service. Service at the bar was OK and the food was fine. The food staff did seem to be in off season mode, but still got things done. We did the Ring of Kerry (self drive) and the reception staff was very helpful in planning our day.

  • Stayed: May 2014, travelled as a couple
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2  Thank Clinton M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2014 via mobile

Arrived today... All seemed well... Nice room nice reception... Went to the bar and had the worst most unfriendly service I have ever come across... Had planned to eat here but after service decided to actually pay a taxi to bring us elsewhere... Had a beautiful meal and got a taxi back... More unfriendly service.. So decided to go to our room... And finish our drink there... Decided to order my daughters a sandwich. But was told there was a 7 euro charge per sandwich... I will never stay here again as you can get better quality for alot less money.. And In my opinion bar staff should at least smile.. And it's a shame to say that the irish bar staff was unfriendly and unhelpful where as the obvious non nationals..were more professional.. Honest and decent.. Shame as could be a very decent family destination..

Stayed: May 2014, travelled with family
1  Thank Nial S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIK-GM, General Manager at Holiday Inn Killarney, responded to this reviewResponded 15 May 2014

Dear Nial S,
thank you for reviewing the Holiday Inn Killarney. I am disappointed to learn you did not receive the usual friendly and efficient service we are renowned for and that many reviewers comment on. You are right a friendly smile and service are paramount to a good experience in any bar or restaurant and i am sorry we did not deliver on our promise to you on this occasion. i will investigate this matter and follow up with the staff on duty, including the fact that our sandwich in the bar is priced at €4.95. Again please do accept my sincere apology.

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Additional Information about Holiday Inn Killarney

Address: Muckross Road, Killarney, Ireland
Phone Number:
Region: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 38 Hotels in Killarney
Price Range: £51 - £215 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Killarney 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Holiday Inn Killarney, your haven for all seasons, located quiet yet central in Killarney town on the famous Ring of Kerry road, close to all the amenities and everything Killarney has to offer. We pride ourselves as the perfect place for a getaway: great staff and efficient service, always good value, exciting dining options, live entertainment and full leisure facilities. See you soon! ... more   less 
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Also Known As:
Holiday Inn Killarney Hotel Killarney
Killarney Holiday Inn

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