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Reviewed 4 January 2017

We spent New Year weekend at this hotel which is located in the heart of Killarney. We got a room upgrade free of charge which was a pleasant surprise as the hotel was fully booked. The staff were friendly and efficient and the breakfast which we had booked prior to our arrival was great, it was a buffet with plenty of everything. The rooms were very clean and had a safe and a hairdryer. The Danny Man Lounge is attached to the hotel and the only comments I would make is that no receipts were issued for the purchase of drinks and the toilets could have been cleaner. I would return to this hotel again because of its location.

Room tip: The rooms at the back of the hotel are quieter but the view is not the best.
Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank halhal15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 December 2016 via mobile

We had a wonderful time at Eviston House. Located in town close to just about everything, the staff is friendly and welcoming, the rooms comfortable, and breakfast delicious. The restaurant was great, at a reasonable price. Definitely on my list for a return trip.

Date of stay: December 2016
Trip type: Travelled with family
Thank Liam K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 December 2016

We were staying just for the weekend as the hotel is closed for the rest of the week, but it was fantastic stay, the staff so friendly and willing to help with everything. I have read the previous review regarding the hot tube, we were talking with the Manager on duty I think his name was Chris and we were told that the hot tube is not available this weekend but as he has been asked already by some guests he will try to organized something the next day. As we were staying in some of the better rooms ( we got a free upgrade) where there was a bath tube with the bubbles we did not care for the hot tube. The breakfast was fine Saturday morning but very busy on Sunday as everybody came at the same time just before 10 am but the staff could manage it. The Pub downstairs lovely with traditional Irish music and again fantastic staff.So our stay was nice and full of fun and pleasure.

Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Daria M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 December 2016

We upgraded to a deluxe suite but didnt get deluxe service.The remote control didnt work, we got a replacement a half hour later. We were expected to reuse the 2 towels we were given and had to request more towels on both days. The proprietor told us he would make sure the hot tub in the fitness room would be working the next day which was a bare faced lie because the receptionist told us the tub is not used off season. Breakfast on the first day was pre ordered, hot and edible, while breakfast on day 2 was a buffet and was cold. The food was sent back to the kitchen and came back with the plate roasting and the food lukewarm. Its supposed to be a family run hotel but i recommend divorce proceedings, we didnt enjoy our stay.

Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank eddie m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
patev, Owner at Eviston House Hotel, responded to this reviewResponded 15 December 2016

Dear eddie m,

We have studied your review and we apologise that you did not enjoy your stay.
Yes, unfortunately your remote was not working but was replaced as soon as possible.
There are 4 towels in the room which were also changed daily at your request. There is an environmental notice in the bathroom stating if you want the towels automatically replaced to kindly leave them in the bath. We regret that you may not have seen our notice. The Hot Tub unfortunately is out of action but will be up and running before Christmas although there are jacuzzi jets in the ensuite bath. We have also taken note of your breakfast comments.
It is unfortunate that you neglected to raise such dissatisfaction with the receptionist on checkout or during your further conversations while she stored your luggage. Had you done so she would have contacted me and I would have gladly attended to you. As, contrary to your comments I did not have the pleasure of meeting you.
Once again, we apologise and thank you for your comments.
Yours sincerely
Patrick

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Reviewed 13 November 2016

Superior room that was very far from. Cold, view of the bins, no shower gel. Was overall very disappointed. Even though the staff are lovely and friendly I felt that the room really let the side down. It was a basic room and should be priced accordingly. Was overlooked by the gym so keep the curtains closed

Room tip: Don't book a dearer room cos it's not worth the money
Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Service
Thank Theresa c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EvistonHouse, Guest Relations at Eviston House Hotel, responded to this reviewResponded 15 November 2016

Dear theresacostigan20,
Many thanks for your review here on Trip Advisor, on Booking.com and additionally your direct communications after your recent stay. We welcome feedback of all types and admire your eager intent to communicate with us. We do however find it rather regrettable that despite numerous pleasant enquiries as to how you were enjoying your stay whilst here, at no point was it indicated that we were failing to meet your expectations. Should this have been implied we would have made all endeavours to amend this situation. It is always so much easier to do this when the guest is with us.

The bedroom temperature is thermostatically controlled in the room itself by the guest. If a guest is having difficulty managing the heating we are always happy to assist. Given that we are in the heart of the town centre, we do not advertise having views nor would it ordinarily be expected. We provide all services and bathroom amenities in keeping with three star requirements including soap and shampoo etc. Our rates for last weekend were quite competitive with all town centre hotels.

Again we thank you for taking the time to share your experience with us and should you choose to return please do contact us directly to discuss your requirements with us and we will ensure that your expectations are exceeded on your next visit.

Warmest regards

Guest Relations

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