We upgraded to a deluxe suite but didnt get deluxe service.The remote control didnt work, we got a replacement a half hour later. We were expected to reuse the 2 towels we were given and had to request more towels on both days. The proprietor told us he would make sure the hot tub in the fitness room would be working the next day which was a bare faced lie because the receptionist told us the tub is not used off season. Breakfast on the first day was pre ordered, hot and edible, while breakfast on day 2 was a buffet and was cold. The food was sent back to the kitchen and came back with the plate roasting and the food lukewarm. Its supposed to be a family run hotel but i recommend divorce proceedings, we didnt enjoy our stay.