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“Poor location, dirty floors, nice view”

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Castlerosse Hotel & Holiday Homes
Ranked #31 of 39 Hotels in Killarney
Certificate of Excellence
Sanford, North Carolina
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Poor location, dirty floors, nice view”
2 of 5 bubbles Reviewed 28 May 2013

I recently returned from a bus tour to Ireland that started in Galway and brought us to Killarney, Kilkenny and ended in Dublin. The Castlerosse was the second hotel we stayed in. The rooms were small, the carpets were dirty and it was far from the center of town. To top it all off, they shut off all entrance and hallway lights at night. So if you plan on coming back late, be warned because it feels like you are taking a walk through the hotel from The Shining to get back to your room. The view of the golf course and the mountains, on the other hand, are absolutely stunning. If you plan on playing golf, then this would be a good stay. But stay away from the leisure center--it's beyond gross.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blosom8376
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
castlerosse, Guest Relations Manager at Castlerosse Hotel & Holiday Homes, responded to this review, 6 June 2013
Dear Guest,

I would like to take this opportunity to thank you for taking the time to write your review. I am so sorry that you felt so let down by the Castlerosse Hotel. We endeavor to ensure each guests stay with us is as pleasant and memorable as possible. I apologise if the rooms were not to your satisfaction as we strive to ensure each room is to the highest of standards. Regards location of the hotel as mentioned in your review the hotel is located 2km from Killarney town in Killarney’s National Park as noted on our website.
The Leisure Centre has a very strong policy on health and safety and cleanliness I am sorry you felt this was below standard. I have raised all comments made by you and have notified management of same.
I was glad to see you enjoyed our lakeside views and mountain backdrop. I do hope this did not hinder your vacation to Ireland and you enjoyed your visit.

Kind Regards,
Brid O Sullivan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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632 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (147)
Date | Rating
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English first
Dublin, Ireland
2 reviews
5 of 5 bubbles Reviewed 28 May 2013

My husband and I plus another couple went for a Golden Break in May. We travelled on the recommendation of a couple of friends The Hotel certaintly lived up to its reputation. We upgraded to a lake view and we were not disappointed. Meals were excellent, great choices - something for everyone. Staff were so friendly and helpful. Another great plus - fantastic value. We will be back in September !

Room Tip: upgrade to a lake view
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  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
castlerosse, Guest Relations Manager at Castlerosse Hotel & Holiday Homes, responded to this review, 6 June 2013
Dear Guest,

Thank you for writing your lovely review of the Castlerosse Hotel. I was glad to see you enjoyed your Golden Breaks stay here with us. We are delighted you found the Castlerosse good value and found the staff so helpful. We look forward to your return visit in September!

Kind Regards,
Brid O Sullivan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mullingar, Ireland
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 26 May 2013 via mobile

Vey nice place beautiful
Small rooms though but cant complain the rest of hotel was superb
The pool was nice staff helpful
the bar was well stocked
The hotel is not in city but all tours stop at the hotel gates
the views from the restaurant are excellent almost breathtaking
They can make it better by adding a few activities at the hotel

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrTrip100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
castlerosse, Guest Relations Manager at Castlerosse Hotel & Holiday Homes, responded to this review, 27 May 2013
Dear Guest,

Thank you for taking the time to write your review of the Castlerosse Hotel. I was glad to see you enjoyed your time here with us and took advantage of some of the many tours that can be organised by the hotel staff. We do have a number of other activities available to all hotel guests from playing a round of golf on our onsite 9 hole course, a game of tennis or use of our 20m Swimming pool and fully equipped gym or treatment rooms. We also have musical entertainment in Mulligans Pub in the evening. I was delighted to see how much you enjoyed our location and lakeside views. We look forward to welcoming you back to the Castlerosse Hotel again should you be visiting Killarney!

Kind Regards,
Brid O Sullivan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cork Ireland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 23 May 2013

My husband and I went for 3 nights B&B and 3 Dinners on a Golden Years Break from 12th to 15th May. The hotel was everything a hotel should be, the dinners were outstanding with a choice of 4 courses, with a course to suit every taste, with tea or coffee and waiter service which is just what I needed, someone to wait on me so I could just relax and enjoy the food. The breakfast, buffet style, had a great selection to choose from and the hot food was nice and hot, also the view from the restaurant was outstanding. Our room had a double bed as well as a single one, so it was quite big and very quiet. There was also entertainment each evening and activities during the day. It is a long time since we have stayed in a hotel here and the first time on a Golden Years Break, we normally go abroad just to get some sun, but due to ongoing medical treatment, we are now unable to do this. So we were pleasantly surprised with this lovely hotel and the activities available, although we didn’t avail of these as we had already planned what we wanted to do while we were there. Even though the weather wasn’t that good, we did go out, all day, every day, driving around, seeing all the wonderful places that we haven’t seen in many years. I would certainly recommend this hotel to anyone who is looking for a good relaxing break in a great location, so we hope to go back again sometime soon. I can’t wait to tell all my friends at the ‘Seniors Group’ I go to, about it, also all my friends that aren’t seniors. A big thanks to the entire hotel staff that helped make our stay a really enjoyable and relaxing one, it was just what we needed.

Room Tip: We booked a room with a lake view so maybe that is why it was a big room and very quiet.
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DianetomCork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
castlerosse, Guest Relations Manager at Castlerosse Hotel & Holiday Homes, responded to this review, 27 May 2013
Dear Guest,

I would like to take this opportunity to thank you for taking the time to write your kind review of the Castlerosse Hotel. I was delighted to see how much you enjoyed your stay here with us. I was glad to see you enjoyed our Golden Breaks Package and found every thing to be to your liking, we look forward to welcoming you back again in the near future.

Kind Regards,
Brid O Sullivan.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterford, Waterford, Ireland
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 22 May 2013

Myself and my family have been going to the Castlerosse Hotel for 10 years. We go every year at Easter time and stay from good Friday to Easter Monday. we travel as a group, booking out 6/7 rooms in the hotel. We have never had a complaint. We find the staff to be very friendly and professional. the kids club is great and do an easter egg hunt each year which the kids all enjoy. The Hotel itself is very comfortable and has been done up over the last few years. The food at the hotel is always top notch. We have never had to complain about the food. There is a lovely walkway from the hotel which will bring you directly into Killarney Town. The price for the weekend is also very reasonable for meals included it is great value. All in all it is a fabulous Hotel with lovely friendly staff and the Management are all very nice.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eleanor O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
castlerosse, Guest Relations Manager at Castlerosse Hotel & Holiday Homes, responded to this review, 27 May 2013
Dear Guest,

Thank you for taking the time to write your lovely review of the Castlerosse Hotel. It is always a delight to see guests return year after year and I was delighted to see how much you and your extended family enjoyed your stay here with us again and glad you got the opportunity to take full advantage of all the facilities the hotel has to offer both to adults and Children. We look forward to welcoming you all back to the Castlerosse again in the future.

Kind Regards,
Brid O Sullivan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 19 May 2013

Just back from a stay in one of the cottages at Castlerosse. What can I say!? They are just fantastic. Very big with lots of everything you need for your stay. Beautiful big living room with great big windows. I have booked 6 cottages for a grand reunion of family (40 or so) to celebrate lots of milestone brithdays.

The only downside was the swimming pool and changing area. Could really do with updating and expanding as we found it very small and cramped. Staff were very helpful and friendly. I am so looking forward to our return in August.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mmj87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BridOS, Guest Relations Manager at Castlerosse Hotel & Holiday Homes, responded to this review, 20 May 2013
Dear Guest,
Thank you for taking the time to review the hotel and thank you for your positive comments, they are greatly appreciated. We are delighted both you and your family enjoyed your stay here with us. I have passed along the issues you raised regarding the Leisure Club with management. We look forward to welcoming you and your extended family back to the Castlerosse again in August.
Kind Regards,
Brid O Sullivan.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tipperary
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 15 May 2013

A group of us stayed here to do some mountain climbing over the weekend. The hotel was very comfortable, excellent facilities. Our package included B & B, Dinner and packed lunch each day all of excellent quality and value. The staff were most obliging and helpful. This hotel has a lot to offer all ages with the Golf Course, lovely save walk into Killarney, Leisure Ctr, Tennis Court etc.

Room Tip: We were on the first floor which was good, hotel goes back a long way.
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  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BridieTipperary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
castlerosse, Guest Relations Manager at Castlerosse Hotel & Holiday Homes, responded to this review, 17 May 2013
Dear Guest,

Thank you for taking the time to write your kind review of the Castlerosse Hotel. We are delighted that you and your party enjoyed your stay here with us, I was glad to see you found the hotel to be of good value and quality as we endeavor to ensure each guest has a pleasant and memorable stay at the Castlerosse. We look forward to welcoming you all back again sometime soon!!

Kind Regards,
Brid O Sullivan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Castlerosse Hotel & Holiday Homes

Property: Castlerosse Hotel & Holiday Homes
Address: Lower Lake, Killarney, Ireland
Region: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Killarney
#24 Family Hotel in Killarney
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Castlerosse Hotel & Holiday Homes 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Castlerosse Hotel & Holiday Homes are located on the lakeside just 2kms from Killarney town, with magnificent views of the Lower Lake and Magillycuddy Mountains. It is in a pristine environment flanked on one side by Killarney National Park and on the other by Killarney Golf & Fishing Club. ... more   less 
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Also Known As:
Castlerosse Hotel & Golf Killarney
Castlerosse Hotel And Golf Resort
Castlerosse Hotel Killarney
Hotel Castlerosse

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