Book a room for a one night stay this weekend, it was a Sunday night, arrived and was pleased with room and had a nice afternoon in the cloisters Spa. Tried to book dinner then to be told the restaurant was closed! Said we would have a drink then to soak up the atmosphere of the hotel but the lounge and snug were both closed also! Had to leave the hotel in the rain and we went to Molly Darcy's, adjacent to the hotel, for a drink and food. This was fine for a traditional pub in Killarney but was not a five star experience. Should be said that the food was nice and reasonable also. In the morning went to go for a swim before breakfast, only to be told the pool/spa was closed! (Open at 10am). When checking out, highlighted this with the reception, who was very nice and insisted we speak to a manager, unfortunately the manager gave the impression that he had no interest in what we had to say. we were basically told, "you should have been told about reduced hours of facilities when booking but you weren't, so". I felt he really didn't care. This is not a reflection on other staff who were very helpful and polite. No problem if we were told that the hotel was on shut down but we were not and we were expecting a much better experience. Two words to sum up 'very disappointing'. Five star standard? Sorry to say - not even close.
- Official Description (provided by the hotel):
- Excellence surrounded by beauty - Muckross Park Hotel & Spa is uniquely located in Killarney's majestic National Park with magnificent mountains and lakes close by. The hotel is home to the renowned Spa at Muckross. Elegant, luxurious guestrooms and suites, award winning Yew Tree Restaurant and Monk's Lounge. The hotel has superb guest services and makes for a truly memorable hotel experience. ... more less
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- Also Known As:
- Muckross Park Hotel & Cloisters Killarney
- Muckross Park Hotel And Cloisters Spa