From the moment we arrived when Laura came out to help us in with our bags and was so lovely and accomodating checking us in and helping us with our queries. To the fabulous Betty at dinner and breakfast and charming Michelle in reception also bending over backwards to help us.
This hotel is a one off - never had we experienced such outstanding customer care, other hoteliers would do well to come and stay here and learn what real customer service is. Staying in hotels isn't cheap but when all the staff in a hotel make such a combined effort to provide an exceptional level of service you really do feel like you have spent your money well.
Well done you are an example to any other hotel!
- Official Description (provided by the hotel):
- The Arbutus is one of Killarney's true original hotels. Located in the town centre it is a historic, family run hotel -The Arbutus is best described as a Country House Manor in the heart of Killarney . Whilst small, it has the luxurious accommodation and service expected from a larger hotel, with the advantage of all the personal attention and discretion that a smaller property can offer. Location, service, knowledge and comfort. It is often described by guests as a home away from home. We look forward to the opportunity of making you feel at home ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, TravelUp, Traveltool, S.L.U. and HotelQuickly so you can book your Arbutus Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Arbutus Hotel Killarney