We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely hotel, great staff!”
Review of Arbutus Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Arbutus Hotel
Ranked #14 of 38 Hotels in Killarney
Certificate of Excellence
Dublin, Ireland
1 review
“Lovely hotel, great staff!”
Reviewed 18 July 2011

When we first arrived we were greeted by a kind and knowledgeable staff willing to offer dinner suggestions, they even drew us a map so we wouldn't get lost. The room was very clean and the beds were okay, the bathroom was spotless and the towels were soft. The location was great, right on the main strip and right next to several great pubs and restaurants.

It was my birthday during my stay at The Arbutus and the kitchen staff went above and beyond, preparing a cake (all a surprise to me), complete with candles and a birthday song from the staff. The cake was delicious too.

We'll be back the next time!

  • Stayed July 2011, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank besty503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, 19 July 2011
Betsy503.

Great to hear you’ll be back again. We are only too glad to accommodate you and make your stay in Killarney as enjoyable as we can. We wouldn’t want you wasting your time here getting lost!

Glad you found the bathroom “spotless” and enjoyed the “soft” towels and we were delighted to make you a cake for your special day. We all love a little fuss made of us on our birthdays.

We are looking forward to seeing you back at the Arbutus in the near future.

Slán,

Seán & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,428 reviews from our community

Traveller rating
    1,102
    255
    42
    21
    8
See reviews for
291
569
52
33
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (179)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Swedish first
  • Any
English first
clon
1 review
Reviewed 17 July 2011

From the moment we arrived when Laura came out to help us in with our bags and was so lovely and accomodating checking us in and helping us with our queries. To the fabulous Betty at dinner and breakfast and charming Michelle in reception also bending over backwards to help us.
This hotel is a one off - never had we experienced such outstanding customer care, other hoteliers would do well to come and stay here and learn what real customer service is. Staying in hotels isn't cheap but when all the staff in a hotel make such a combined effort to provide an exceptional level of service you really do feel like you have spent your money well.
Well done you are an example to any other hotel!

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank claireClon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Manager at Arbutus Hotel, responded to this review, 18 July 2011
claireClon

Thank you for your glowing review, your comments are truly valued.

We understand the importance of giving our guests an “EXCEPTIONAL LEVEL OF SERVICE” in order to provide value and strive to treat our guests just as we ourselves would like to be treated.

I am glad you found our staff so accommodating and trust it added to a pleasant stay in Killarney. I will be delighted to pass on your kind words to the team and look forward to welcoming you back soon.

Slán

Seán and the Arbutus Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Smithville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2011

This hotel was perfect for our stay. They were very accomoadating with our schedule for tee times. The breakfast was included and they opened early to work around our tee times. Ms Betty was awesome and made sure everything was great. The breakfast was awesome!!! The staff was great and seemed to know everyone in our group by first name. The location is in the heart of the city and is close to shopping and eateries on the same street. The hotel is older, but it brings a very authentic feel to the establishment. It is very clean and comfortable. Be sure to specify that you want a room for wireless internet. The staff is amazing, nice and helpful. I would highly recommend this hotel to anyone!!!

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank sullyTeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, 15 July 2011
sullyTeach,

Thank you for choosing to stay with us during your golf vacation and for taking the time to post a review.

We are more than happy to oblige our guests wherever possible and fully appreciate that golf often requires an early start. A belly full of “AWESOME” breakfast is a great way to begin a round of golf. Betty will be delighted when I pass on your comments and tell her she’s “AWESOME” too!

Thank you again for your high recommendations and hope we see you back in Killarney again soon.

Slán,

Seán and the Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cork, Ireland
Level 1 Contributor
1 review
Reviewed 12 July 2011

We stayed at this hotel for a wedding in May, the staff were wonderfull and very friendly. The facilities were great, the food was excellent. I could not recommend the hotel enough for family or for couples.
Wonderfully authentic rooms, coupled with a great location, the hotel has everything you need in a hotel.

Gerard and Majella Culley

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank GerCulley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, 14 July 2011
Gerard,

Thank you for taking the time to post such a complimentary review and we are pleased that you feel confident to recommend us to others. We are delighted you enjoyed your stay with us and hope that it added to the pleasure of the wonderful occasion of a wedding.

We look forward to welcoming you back to the Arbutus in the near future.

Slán

Seán
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portlaoise, Ireland
1 review
Reviewed 11 July 2011

Just come back from a lovely week-end in Killarney stayed in the Arbutus Hotel with a ladies group. The hotel was lovely the staff could'nt do enough for you and were so helpful in guiding us to different attractions better than any tour guide! We met Betty at breakfast each morning who was so nice and always with a smile, breakfast was fab set us up for the day. This is a family run hotel and it shows, keep up the good work. Will definately be back.
Mick + Mary

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank hawkshill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, 14 July 2011
Hawkshill,

So pleased to hear you had such a wonderful weekend in Killarney. Our team at the Arbutus are only too delighted to share their knowledge of local attractions with you, as we know your time is valuable and you can make the most of your visit.

I will pass on your kind comments to Betty; it will make her smile even more!

Thank you for your kind comments, we look forward to seeing you again soon.
Seán and Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athlone
Level 2 Contributor
7 reviews
4 hotel reviews
Reviewed 11 July 2011

A small, intimate, family-run hotel. We were delighted to get accommodation in the centre of Killarney and we were surprised with the personal and excellent service that we received from all staff at the hotel. Betty, the waitress, at our breakfast serving was so patient and helpful and also, for a major change, everything was freshly cooked and the maple syrup was real! We stayed for two nights and used three bedrooms, all of which were of a high standard.

Room Tip: The rooms have an old wordly feel
See more room tips
  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Iarlath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, 14 July 2011
Iarlath,

Thank you very much for your recent stay and also taking the time to write a review. I am pleased that you and your family enjoyed the Arbutus hospitality and our home cooked breakfasts. We pride ourselves on freshly cooked, quality produce and REAL maple syrup!

We hope to see you and the family back in Killarney soon.

Slan,

Seán and all the team at the Arbutus.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 July 2011

We were a group of friends walking the Kerry Way. Our first night was booked at the Arbutus but many of us got seriously delayed by flight cancellations. The hotel gave us a great welcome when we finally arrived and keep the dining room open for dinner. We loved this hotel. It is very comfortable and the hospitality is superb. Try the Irish Stew, it's delicious. Our rooms were very comfortable, the breakfast superb and carefully served by the tireless Betty who had stayed on to look after us at the late dinner. The picnic lunch they prepared was the best of our 8 day trip. Totally recommended.

  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank SandyLDN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, 14 July 2011
thespider10,

Thank you very much, we really appreciate your kind comments but most of all we a pleased you were made to feel comfortable and well rested as travelling and walking can be very tiresome. Kerry is a walker’s paradise and we are always delighted to offer our hospitality to those discovering our magical flora and fauna.

Glad you enjoyed the packed lunch, it was our pleasure.

Would love to see you back at the Arbutus in the future

Seán and the crew.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Killarney hotels
0.1 mi away
International Hotel Killarney
0.1 mi away
The Ross
The Ross
#4 of 38 in Killarney
898 reviews
1.0 mi away
The Brehon
The Brehon
#10 of 38 in Killarney
2,193 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
The Fairview
The Fairview
#18 of 38 in Killarney
1,478 reviews
0.1 mi away
The Killarney Park Hotel
The Killarney Park Hotel
#3 of 38 in Killarney
1,386 reviews
0.1 mi away
The Malton Hotel
The Malton Hotel
#16 of 38 in Killarney
2,143 reviews
Show Prices
Show Prices
Show Prices

Been to Arbutus Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Arbutus Hotel

Property: Arbutus Hotel
Address: Arbutus Hotel College Street | Killarney Town centre, Killarney, Ireland
Region: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#6 Family Hotel in Killarney
#6 Business Hotel in Killarney
#6 Romantic Hotel in Killarney
#12 Luxury Hotel in Killarney
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Arbutus Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
The Arbutus is one of Killarney's true original hotels. Located in the town centre it is a historic, family run hotel -The Arbutus is best described as a Country House Manor in the heart of Killarney . Whilst small, it has the luxurious accommodation and service expected from a larger hotel, with the advantage of all the personal attention and discretion that a smaller property can offer. Location, service, knowledge and comfort. It is often described by guests as a home away from home. We look forward to the opportunity of making you feel at home ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Odigeo, Ebookers, Agoda, TripOnline SA, 5viajes2012 S.L., getaroom.com, Evoline ltd, HotelQuickly and Cancelon so you can book your Arbutus Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Arbutus Hotel Killarney

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing