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“we loved it... cant wait to go back!”
Review of Arbutus Hotel

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Arbutus Hotel
Ranked #14 of 38 Hotels in Killarney
Certificate of Excellence
Reviewed 18 July 2011

We went to the Arbutus on a weekend break... what a lovely place! Staff were fantastic... so friendly & helpful. Breakfast was perfect! Would have no hesitation recommending to anyone! Great location & very well priced! Thanks to Betty, Michelle & all the staff for making our weekend away extra special!! See you all again soon....

  • Stayed: July 2011, travelled as a couple
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Thank louiseennis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Manager at Arbutus Hotel, responded to this reviewResponded 19 July 2011

louiseennis,

Thank you so much for choosing to stay with us for your weekend break and we are so pleased that we were able to make your visit “extra special”.

And for your wonderful review – “lovely place, fantastic staff…..friendly & helpful” topped off with “perfect breakfast” we are most appreciative.

Thanks for recommending us and we look forward to welcoming you back soon.

Slán,

Seán & Team.

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Reviewed 18 July 2011

Stayed 1 night in the Arbutus for the first night of an 8-day walking holiday on the Kerry Way. The Arbutus undoubtedly set the bar very high for our week. We loved everything about the hotel: the way the staff treated the guests and loved their work; the Irish Stew (to die for); the attention to detail; the fabulous breakfast---just everything. Thank you for your outstanding hospitality and keep that bar high!

  • Stayed: July 2011, travelled with friends
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Thank buists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this reviewResponded 19 July 2011

Buists,

Thank you for your time in posting such a complimentary review. Feedback is always important to enable us to maintain our high standards and when we hear such lovely comments it makes what we do all worthwhile.

Glad you liked the “Irish Stew to die for” and “fabulous “breakfast, the staff will be delighted to hear your praises.

We hope we can share our hospitality with you when you next visit Kerry.

Slán,

Seán

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Reviewed 18 July 2011

The best hotel i stayed in yet. Staff are very welcoming and ready to help were they could. I really enjoyed my stay here. The location of the hotel is very convenient. Food was great and I loved the hotel bar, between food, drink or traditional music you couldn't find a friendlier place. Would love to go back very soon.

  • Stayed: July 2011, travelled with family
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Thank SuzLong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this reviewResponded 19 July 2011

SuzLong,

Thank you for posting a lovely review and particularly enjoyed the bit about great food, bar and traditional music we pride ourselves very much on these, which contribute to making the Arbutus welcoming and friendly.

I am delighted to hear you will be back to stay with us, we look forward sharing our hospitality with you again.

Slán

Seán

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Reviewed 18 July 2011

This is my third visit to the hotel in 7 years, twice as a couple and once as a group of golfers. This must be the friendliest hotel I have ever visited. The staff can't do enough for you from advising and booking restaurants, to serving drinks, to the housekeepers and the dining room with the ever present Betty, bless her! The breakfasts are excellent and the rooms well appointed. The location for all the bars and restaurants is second to none. Many thanks to Laura on reception for all her help.

  • Stayed: July 2011, travelled as a couple
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Thank popesterNuneaton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this reviewResponded 19 July 2011

popesterNuneaton,

Thank you for choosing to stay with us yet again, and taking the time to post a lovely review. There is no better compliment than a returning guest. It is easy for some to get it right once, but harder to maintain consistency. We are very proud of what we do at the Arbutus and have been providing quality hospitality for three generations.

I will pass your comments to Betty, Laura and all the team and look forward to welcoming you back for your FOURTH visit.

Slán

Seán and Family

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Reviewed 18 July 2011

When we first arrived we were greeted by a kind and knowledgeable staff willing to offer dinner suggestions, they even drew us a map so we wouldn't get lost. The room was very clean and the beds were okay, the bathroom was spotless and the towels were soft. The location was great, right on the main strip and right next to several great pubs and restaurants.

It was my birthday during my stay at The Arbutus and the kitchen staff went above and beyond, preparing a cake (all a surprise to me), complete with candles and a birthday song from the staff. The cake was delicious too.

We'll be back the next time!

  • Stayed: July 2011, travelled with family
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Thank besty503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this reviewResponded 19 July 2011

Betsy503.

Great to hear you’ll be back again. We are only too glad to accommodate you and make your stay in Killarney as enjoyable as we can. We wouldn’t want you wasting your time here getting lost!

Glad you found the bathroom “spotless” and enjoyed the “soft” towels and we were delighted to make you a cake for your special day. We all love a little fuss made of us on our birthdays.

We are looking forward to seeing you back at the Arbutus in the near future.

Slán,

Seán & Team

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Reviewed 17 July 2011

From the moment we arrived when Laura came out to help us in with our bags and was so lovely and accomodating checking us in and helping us with our queries. To the fabulous Betty at dinner and breakfast and charming Michelle in reception also bending over backwards to help us.
This hotel is a one off - never had we experienced such outstanding customer care, other hoteliers would do well to come and stay here and learn what real customer service is. Staying in hotels isn't cheap but when all the staff in a hotel make such a combined effort to provide an exceptional level of service you really do feel like you have spent your money well.
Well done you are an example to any other hotel!

  • Stayed: July 2011, travelled with family
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Thank claireClon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Manager at Arbutus Hotel, responded to this reviewResponded 18 July 2011

claireClon

Thank you for your glowing review, your comments are truly valued.

We understand the importance of giving our guests an “EXCEPTIONAL LEVEL OF SERVICE” in order to provide value and strive to treat our guests just as we ourselves would like to be treated.

I am glad you found our staff so accommodating and trust it added to a pleasant stay in Killarney. I will be delighted to pass on your kind words to the team and look forward to welcoming you back soon.

Slán

Seán and the Arbutus Team

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Reviewed 14 July 2011

This hotel was perfect for our stay. They were very accomoadating with our schedule for tee times. The breakfast was included and they opened early to work around our tee times. Ms Betty was awesome and made sure everything was great. The breakfast was awesome!!! The staff was great and seemed to know everyone in our group by first name. The location is in the heart of the city and is close to shopping and eateries on the same street. The hotel is older, but it brings a very authentic feel to the establishment. It is very clean and comfortable. Be sure to specify that you want a room for wireless internet. The staff is amazing, nice and helpful. I would highly recommend this hotel to anyone!!!

  • Stayed: July 2011, travelled with friends
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1  Thank sullyTeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this reviewResponded 15 July 2011

sullyTeach,

Thank you for choosing to stay with us during your golf vacation and for taking the time to post a review.

We are more than happy to oblige our guests wherever possible and fully appreciate that golf often requires an early start. A belly full of “AWESOME” breakfast is a great way to begin a round of golf. Betty will be delighted when I pass on your comments and tell her she’s “AWESOME” too!

Thank you again for your high recommendations and hope we see you back in Killarney again soon.

Slán,

Seán and the Team

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Additional Information about Arbutus Hotel

Address: Arbutus Hotel College Street | Killarney Town centre, Killarney, Ireland
Region: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#6 Business Hotel in Killarney
#6 Romantic Hotel in Killarney
#6 Family Hotel in Killarney
#12 Luxury Hotel in Killarney
Price Range: £84 - £191 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Arbutus Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
The Arbutus is one of Killarney's true original hotels. Located in the town centre it is a historic, family run hotel -The Arbutus is best described as a Country House Manor in the heart of Killarney . Whilst small, it has the luxurious accommodation and service expected from a larger hotel, with the advantage of all the personal attention and discretion that a smaller property can offer. Location, service, knowledge and comfort. It is often described by guests as a home away from home. We look forward to the opportunity of making you feel at home ... more   less 
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Also Known As:
Arbutus Hotel Killarney

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