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“our stay at this hotel”
4 of 5 bubbles Review of Arbutus Hotel

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Arbutus Hotel
Ranked #11 of 39 Hotels in Killarney
Certificate of Excellence
Coventry, England, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“our stay at this hotel”
4 of 5 bubbles Reviewed 19 September 2012

A group of 8 of us stayed at the Arbutus last weekend. The staff were lovely and very accommodating.The rooms were spacious and clean. It is situated in a central location and we really enjoyed our stay.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,374 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Kilkenny, Ireland
1 review
5 of 5 bubbles Reviewed 18 September 2012

My husband and I arrived in the Arbatus Hotel to a real Warm welcome, the receptionist is working there for the past 20 years, in fact all staff are long term employees so that speaks for itself. Its a small hotel so they can give all clients individual attention. We were so pleased with all staff members, but I must say the breakfast was just the business, with plenty of choice, quality of food was top notch. The staff serving breakfast will look after you 100 percent. We intend staying there next year so I would highly recommend this hotel. very central, private car park a short distance from hotel. ........... A real Irish hotel......with a real Irish welcome......you won't be disappointed.....
Regards. Ellen and Michael

  • Stayed August 2012, travelled as a couple
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    • Cleanliness
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Helpful?
Thank Ellen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Grandson of the founders at Arbutus Hotel, responded to this review, 13 December 2012
Ellen and Michael,

Thank you very much for taking the time to post your lovely review.
We love your headline “A Real Hotel With a real touch of Irishness”. That is one of the greatest compliments we have received, much appreciated, thanks. In today’s “modern” World with global brands readily available in every town, I fear that we are in the process of losing our identity. At The Arbutus we are Irish and we are very proud to be Irish. It was something that my Grandfather was very aware of when he established the hotel in 1926. Having returned from America at a time when it may have been perceived that you were a republican trouble maker if you were into Irish and Celtic things, he and my grandmother designed the hotel with the best of Irishness. Today we carry on the tradition and always use some of the best of Irish ingredients. It is very rewarding to see that you too appreciated it. ........... A real Irish hotel......with a real Irish welcome.

We also love to reward our previous guests for their loyalty so when you are making your reservation for next year be sure to tell us that you have been here before.

Until then we would like to wish you and yours all the best.

Have a great Christmas,

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Connecticut
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 September 2012 via mobile

On the day that we arrived we were exhausted and unnerved by our drive on the narrow Irish roads. We were greeted by a very friendly staff person who told us to sit down and relax. She brought us coffee and delious ginger bread. Each day at the Arbutus was like that. Breakfast was outstanding. The staff were always helpful, friendly and accommodating to our every question. We loved the Arbutus Hotel and Killarney.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovenewport41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, 13 December 2012
LoveNewport,


Thank you for staying with us and also for taking the time to post your review here on Tripadvisor for all to read.

It gives us great pleasure to see that you LOVED THE ARBUTUS AND KILLARNEY. I am probably the luckiest manager in any hotel, the staff here take a very personal interest in the hotel, it’s guests and Killarney and are always careful to look after all 3 and are also eager to see that guests make the most of their time while they are here.

Hope that you have a lovely Christmas and may 2013 be your best year yet.

Slán,

Seán & Crew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chillicothe, Ohio
1 review
5 of 5 bubbles Reviewed 18 September 2012

Perfect location, friendly staff, and lovely rooms. What more could you ask for! I also have to comment on the breakfast each morning. Such a great way to start a day and also want to make mention of Maria Victoria who was so friendly and such an efficient worker. I felt like I was being greeted by an old friend when I saw her smiling face each morning!

  • Stayed September 2012, travelled with friends
    • Value
    • Location
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Helpful?
Thank vmagbag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, General Manager at Arbutus Hotel, responded to this review, 13 December 2012
Thank you very much for your lovely review and apologies for not replying sooner.

It is great to see that you enjoyed your time at The Arbutus and that you are happy to recommend us. Perfect location, friendly staff, and lovely rooms and that you felt like I was being greeted by an old friend when I saw her smiling face each morning. WHAT MORE COULD YOU ASK FOR you say, well we ask the very same question. All we ask for is happy customers leaving who are content to recommend us.

I have passed on your lovely comments to Maria Victoria.

Thank you again and I hope you have a lovely Christmas.

Regards,

Seán
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Springfield, Massachusetts
1 review
5 of 5 bubbles Reviewed 16 September 2012

Our first stop in Ireland was in Killarney at the Arbutus Hotel and it was the perfect place to start of trip. Great rooms, the breakfast was perfect and Buckley's Bar which is attached was great for a drink at night with some of the locals. Would go back in a heartbeat.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ladyvol2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, 15 November 2012
Lady Vol,

Thank you for your lovely review. We are delighted and honoured to receive your glowing recommendations. In Irish we have a saying Tosach maith leath na hoibre, which means a good start is half the work. We are glad to see that you enjoyed the Arbutus as the start to your vacation and we hope that it continued in a similar vien.

WOULD GO BACK IN A HEARTBEAT, well we would welcome you back in a heartbeat, it is really lovely for us to see guests make themselves at home and interact with the locals and fellow guests.

Hope that you and yours have a great Thanksgiving.

Kind regards,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 16 September 2012

The hotel was lovely and the staff were very gracious and helpful with dIrectio s around Killarney and for dInner Met some lovely guests and had great cOnversations about things to see and do . Would recommend this to anyone who would like a great location at the end of the day.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lindajoan11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, 15 November 2012
Lindajoan

Thank you for taking the time to post your lovely review about your recent stay at The Arbutus. We are delighted to read that you were very pleased with your choice and found the hotel and it’s team to be wonderful.

You also mention something that we have no control over and is probably our greatest asset, OUR LOVELY GUESTS. The hotel and bar has developed a lovely clientele over the years and it is great to see strangers strike up conversations with each other. Law of attraction or not I am not sure but it is something that it is and I think you may have been the very first person to put it in a review on Tripadvisor. For that we will have an extra little something the next time you visit.

Slán,

Seán
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Woodland
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 14 September 2012

The Arbutus Hotel is charming and very old world. What makes it special, though, are two things: the excellent staff and Buckley's Bar attached. To Betty, I wish to say "Go raibh maith agat." You serve a lovely breakfast and could be the inspiration for lovely Irish tales. Sean and Sarah at the front desk were extremely helpful with room arrangements and securing theater tickets, etc. The Buckley Bar is special. It truly feels like something out of the distant past - a true community pub where locals and tourists can relax with a pint and hear traditional music or have a bit of craic. The biggest challenge is keeping track of who's paying for which round of Guinness!

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FoodieFisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, 7 November 2012
FoodieFisher,

Thank you very much for taking the time to post your wonderful review here on Tripadvisor. Go raibh mile, mile maith agat.

It is with great delight that we read of your enjoyment of your time spent with us at The Arbutus and Buckley’s Bar. We take great satisfaction when our guests enjoy their time when they are in our little hotel and Killarney and when we see some immerse themselves as mush as ye did, max reward.

I agree with you completely when you say that the Arbutus is charming and old world and what makes it special is the excellent staff and Buckley’s Bar. All the staff are quite passionate about their roles within the hotel and are a pleasure to work with and then Buckley’s bar is like my hobby. As you say; It truly feels like something out of the distant past - a true community pub where locals and tourists can relax with a pint and hear traditional music or have a bit of craic. It feels that way because that is literally what it is, authentic and original.

Thank you again,

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Arbutus Hotel

Property: Arbutus Hotel
Address: Arbutus Hotel College Street | Killarney Town centre, Killarney, Ireland
Region: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#6 Business Hotel in Killarney
#6 Romantic Hotel in Killarney
#6 Family Hotel in Killarney
#10 Luxury Hotel in Killarney
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Arbutus Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
The Arbutus is one of Killarney's true original hotels. Located in the town centre it is a historic, family run hotel -The Arbutus is best described as a Country House Manor in the heart of Killarney . Whilst small, it has the luxurious accommodation and service expected from a larger hotel, with the advantage of all the personal attention and discretion that a smaller property can offer. Location, service, knowledge and comfort. It is often described by guests as a home away from home. We look forward to the opportunity of making you feel at home ... more   less 
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Also Known As:
Arbutus Hotel Killarney

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