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“Warm, friendly welcome”
Review of Arbutus Hotel

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Arbutus Hotel
Ranked #14 of 38 Hotels in Killarney
Certificate of Excellence
Brussels
Level 5 Contributor
52 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Warm, friendly welcome”
Reviewed 7 December 2012

My husband and I spent 3 nights at the Arbutus Hotel in Killarney. We've stayed there several times over the years because of the warmth and hospitality of the Buckley family. It's a lovely hotel in the center of the town, very convenient for walking. The rooms are very comfortable, bathrooms are modern and spacious, and the corridors are very quiet for your sleeping comfort. Breakfast is delicious, we especially love the french toast and scones. The scones are superb! Staff are welcoming and friendly, and they are very pleased to help you with attractions to see and choices in restaurants. We really can't say enough about the staff, they are always hospitable. We really enjoyed our time there, and we're looking forward to our next visit. I highly recommend staying at the Arbutus Hotel. A big thanks to Sean, also!

  • Stayed November 2012, travelled as a couple
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Helpful?
1 Thank RosebudBrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, 17 December 2012
My beautiful Rosebud,

We are very grateful to you for it was a pleasure as always to look after you both recently and we're delighted we played our small part in making your visits to Killarney & The Arbutus enjoyable and that you are looking forward to your next visit already.

We accept your “I HIGHLY RECOMMEND STAYING AT THE ARBUTUS HOTEL” award/recommendation with pride and promise. While it is lovely to get the positive feedback we also accept that we have an onus to maintain the good name of the recommender and we promise we will endeavour to deliver the same warmth and hospitality along with the delicious breakfasts that you both enjoy when your at home in your Killarney home, The Arbutus.

Hope that you have a wonderful Christmas and we wish you the best year yet to be 2013.

Slán,

Seán
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English first
Dublin Ireland
Level 3 Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 December 2012

We booked this stay through an online booking service, and were late arriving. Friends had arrived before us and explained that we were running late. On arrival we didnt need to go through the hassle of check in , they just gave us our room key and off we went. Lovely spacious room, beds really comfortable and very quiet, no corridor noise! Breakfast was wonderful, freshly cooked to your liking (not buffet!) with a selection of cereals breads etc. Amazing scones as well, light as anything! Apart from the warm welcome the staff are really friendly, lots of smiles and interest expressed. Restaurants in the town were recommended and bookings made on our behalf, You can really tell its family run, there is a real cosyness about the place and a lovely personal attention to detail. I left behind my phone charger and when I we contacted the hotel, it arrived in the post the next day without hassle. Highly recommend this hotel. Home from home!

  • Stayed November 2012, travelled as a couple
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Helpful?
Thank Dublinea_Gal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, 10 December 2012
Olivve,

We are thrilled to see that you enjoyed your stay at the Arbutus and also that you and your charger have been re-united.

HIGHLY RECOMMEND THIS HOTEL. HOME FROM HOME! Thank you very much for the recommendation. It is something that we really value, personal recommendations from discerning guests.
At The Arbutus we are very proud of who we are and what we offer. When you say that you can really tell its family run, there is a real cozyness about the place, lovely personal attention to detail and a warm welcome from staff that are really friendly, lots of smiles and interested in guests leave feeling content, you have no idea how rewarding that is for all involved to read, dare I say it but for many it is more important than getting a tip.

We hope that you have a lovely Christmas hope to see you again in the New Year.

Until then,

Slán,

Seán
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Dublin, Ireland
2 reviews
Reviewed 3 December 2012

My Wife and I stayed at this hotel for one night only. The hospitality is old world charm combined with little touches of excellence. The breakfast we received was second to none with a great variety to choose from. This hotel is really in an excellent location in the town and was very comfortable.
My wife and I really enjoyed our stay there.
Dermot& Maureen.
Dublin.

  • Stayed December 2012, travelled as a couple
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Helpful?
Thank DermotNicholls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, 10 December 2012
Maureen & Dermot,

Thank you for taking the time to post your lovely review for all to see here on Tripadvisor. We are honoured that you have selected us as your home away from home in Killarney and that you really enjoyed your stay even though it was just for the one night.

THE HOSPITALITY IS OLD WORLD CHARM COMBINED WITH LITTLE TOUCHES OF EXCELLENCE, here we strive to keep up with the past while we continuously improve. Knowing to what to hold on to and what to replace can be a challenge but we are constantly committed to one thing, customers’ contentment.

Hope that you have a lovely Christmas and may 2013 be your best one yet.

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midleton, Cork, Ireland
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 2 December 2012

We had dinner, drinks and an overnight stay at The Arbutus. It is a charming old-fashioned property, complete with old-fashioned hospitality and service. The food was very good. The rooms were very comfortable. All of the rooms are different, combining beautiful antique pieces of furniture with modern conveniences. The bathrooms are modern and smart. We received a wonderful welcome from the Buckley family and their staff, who made us feel at home immediately by setting us up with lovely afternoon tea in front of the fire in the drawing room.

  • Stayed December 2012, travelled with friends
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Helpful?
Thank Anne-Marie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, 3 December 2012
Anne-Marie,

Thank you very much for your lovely feedback. I was just talking with some of the team here before we read your review and all of them were unanimous in saying that you and your group are some of the nicest people that we had staying here. It was a total pleasure to be part of your company on Saturday night and to see how much fun, spirit and old decency there is still around.

We wish you, your family and all your work mates a great Christmas and may 2013 be your best year yet.

Slán,

Seán
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St Peters, PEI, Canada
1 review
Reviewed 28 November 2012

I only spent one night there but it was a very pleasant stay. It is very easy to find if you are driving through Killarney and they have their own car park a little way up the road. Car parking at hotels should not be taken for granted in Ireland as I found out later in my trip but the Arbutus has plenty to spare. I was impressed with the friendly staff, the well maintained period building and the in-house bar downstairs, where I spent the evening after visiting a few of the others in town. The full Irish breakfast was well prepared and presented too. If I am ever in Killarney again I will be requesting a room there. I don't know if they have a swimming pool or fitness centre, I didn't ask or look for them so I can't comment on that.

  • Stayed November 2012, travelled solo
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Helpful?
Thank william s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Manager at Arbutus Hotel, responded to this review, 3 December 2012
William,

Thank you for taking the time to post your review here on TA and to share with all your Arbutus experience.

We are delighted that although it was brief, you found it to be enjoyable. You very much got the essence of the place. A period building in a good location that is well maintained, with friendly staff, where meals are well prepared and presented. I shall share with all involved your lovely comments.

Thanks again,

Seán
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Keller, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 November 2012

Not only was the Arbutus a Jewel on the Ring of Kerry it was the gem stay on our family tour of Ireland. After staying at hotels, B&Bs and castles the Arbutus was by far the best combining B&B quaintness with castle elegance, history and service.
The Staff epitomized Irish hospitality and kindness. It didn't matter if we were starting our day with their delicious breakfast or ending it after a long day of site seeing they went out of their way to accommodate us.
The Arbutus itself is ideally located providing easy access to the sites and activities of the Ring of Kerry. In addition, its location in the center of Killarney allowed us to enjoy city's traditional cuisine and pubs as well as great retail shopping with ease.
When visiting Killarney and the Ring of Kerry the Arbutus will not disappoint as the place to stay.

  • Stayed November 2012, travelled with family
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Helpful?
1 Thank zachary z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, 3 December 2012
Zachary,

Thank you for your powerful review about your recent family stay at The Arbutus.

Your use of language is pure beautiful prose and I am sure that others who read it may get near as much enjoyment out of it as we do. That is of course if they do not think that we went off and employed a swanky/expensive wordsmith. Phrases like; Not only was the Arbutus a Jewel on the Ring of Kerry it was the gem stay on our family tour of Ireland, combining B&B quaintness with castle elegance, history and service. Where the Staff epitomized Irish hospitality and kindness and the great location. I suppose the most powerful is the final recommendation; When visiting Killarney and the Ring of Kerry the Arbutus will not disappoint as the place to stay.

We really value your kind words and recommendations and promise to maintain and deliver the experience you enjoyed to all who read your review.

Slán,

Seán.

P.S.

May I reassure all who read this that we did not employ Zachary.
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Pittsburgh, Pennsylvania
Level 4 Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 November 2012

Very quaint hotel in the center of Killarney, the staff was very accomodating. Lovely lobby with fireplaces, a great place to relax with a complimentary tea service and delicious homemade ginger bread in the evening. The rooms were clean, if a bit small. The only complain was the mattress was quite hard.

The location is excellent in the center of town, less than a five minute walk from the train station. The staff did everything they could to make my stay enjoyable and assist with questions and recommendations.

  • Stayed October 2012, travelled solo
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Helpful?
Thank Liza N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, 3 December 2012
Liza,

Thank you for taking the time to post your lovely review about our quaint little hotel.

We are delighted to see that you enjoyed your time with us and that you found the staff did everything they could to make your stay as enjoyable as possible. My only regret is that you had one of the rooms with the chiropractor approved mattresses. We have started replacing these with a more forgiving pocket type one which are much more comfortable and we now have in almost half the rooms.

A very quaint hotel in a great location where the staff do everything they can to make your stay as enjoyable as possible. . Lovely lobby with fireplaces, a great place to relax with a complimentary tea service and delicious homemade ginger bread in the evening.

Thank you again,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Arbutus Hotel

Property: Arbutus Hotel
Address: Arbutus Hotel College Street | Killarney Town centre, Killarney, Ireland
Region: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#6 Business Hotel in Killarney
#6 Romantic Hotel in Killarney
#6 Family Hotel in Killarney
#12 Luxury Hotel in Killarney
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Arbutus Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
The Arbutus is one of Killarney's true original hotels. Located in the town centre it is a historic, family run hotel -The Arbutus is best described as a Country House Manor in the heart of Killarney . Whilst small, it has the luxurious accommodation and service expected from a larger hotel, with the advantage of all the personal attention and discretion that a smaller property can offer. Location, service, knowledge and comfort. It is often described by guests as a home away from home. We look forward to the opportunity of making you feel at home ... more   less 
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Also Known As:
Arbutus Hotel Killarney

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