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“Warm friendly atmosphere”
Review of Arbutus Hotel

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Arbutus Hotel
Ranked #14 of 38 Hotels in Killarney
Certificate of Excellence
Dublin, Ireland
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Warm friendly atmosphere”
Reviewed 3 May 2013

Just spent 2 nights in this lovely hotel situated in the centre of Killarney town. A very warm welcome on arrival at reception immediately made us feel that service here will be excellent. The double room was a generous enough size and clean - amazing bed that allowed for a great nights sleep, good quality shower with plenty of hot water, generally very comfortable. The breakfast was top class and again the staff were very warm, friendly and efficient (thank you Betty!). Lovely atmosphere in this hotel and a great location for a trip around the magnificant picturesque Ring of Kerry. Would definitely recommend this hotel and hopefully will return again soon.

  • Stayed May 2013, travelled as a couple
    • Value
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Helpful?
Thank Jacqueline P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, 16 July 2013
Jacqueline ,

Thank you very much for your lovely review.

We are all really delighted to see that you enjoyed your visit to The Arbutus, we hope that you will have many more.

“Warm friendly atmosphere”,
Atmosphere is a little like reputation and character. It is an invisible that is best developed over time, try too hard or to rush it and it becomes apparent very quickly whether it is genuine or not. I am really fortunate with the atmosphere that has developed in our hotel. Their is a genuine interest by all the team in the hotel being a nice place to visit and everyone makes a great commitment to care, courtesy and respectful service. We are glad that you got it.

Some marketers talk about USPs and UPBs. Unique selling points and Unique perceived benefits. Thank you for listing off some of ours; the centre of town, a very warm welcome with a promise of excellent service, generous rooms with amazing beds that allowed for a great nights sleep, good quality showers followed by top class breakfast served by warm, friendly and efficient staff.

We have loyalty rewards for repeat guests so please be sure to mention when you are enquiring for your next visit. We look forward to welcoming you back.

Slán,

Seán.
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Traveller tips help you choose the right room.   Room tips (179)
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English first
Donegal Town, Ireland
Level 4 Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 May 2013

This hotel is ideally located. Our room was a good size and was beautifully furnished with antique furniture including a wing chair.
What made the hotel for us was the friendly welcome and interest from the staff. The generosity in terms of tea and slices of homemade ginger bread. The really lovely and TV free sitting room. The freshly cooked breakfast, which included home made scones. More ginger bread and home made jam.
A real pleasure to stay here. Highly recommend

  • Stayed April 2013, travelled as a couple
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Helpful?
Thank hecoba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Manager at Arbutus Hotel, responded to this review, 3 July 2013
Hecoba,

Thank you for taking time out of your day to write this lovely review. I must say it really makes my day to know that we, as a staff, can give ourselves a pat on the back, knowing that we are doing something right. I cannot take credit but I do wholeheartedly agree with you that the home baking and cooking certainly do add to the overall experience that we aim to share with our guests.

We look forward to hopefully welcoming you again sometime in the near or distant future,

Slán,
Seán.
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icork
Level 4 Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 30 April 2013 via mobile

Stayed here for weekend with my girlfriend. Location is town centre but the hotel is really quiet. The staff are among the best I have experienced , all of them are polite and friendly. Scones at breakfast were very tasty.

One small downside is that bath water was a little brown and bath was quite dusty

Would stay again for sure , I felt very much at home

  • Stayed April 2013
    • Value
    • Location
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Helpful?
Thank mikeleahy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Manager at Arbutus Hotel, responded to this review, 3 July 2013
Mike,

Thank you so much for taking the time out to post this lovely review. Here at the Arbutus we strive for customer satisfaction and it is so heart warming to know that we are achieving our goal. I do apologise for the way the water was during your time with us. Unfortunately that is something beyond our control. In the rare times (I jest) in Ireland when it rains too much occasionally our water goes slightly murky. I can assure you however that this does not affect its hygiene nor its purpose.

We look forward to hopefully welcoming you again in the near or distant with a friendly smile and a tasty scone.

Slán,
Seán.
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Boston, Massachusetts
1 review
Reviewed 29 April 2013

I traveled to Ireland in the summer of 2012 with two of my college friends. We chose to visit Killarney on our trip because of the small-town feeling to the city. From the moment we walked into the Arbutus, we felt at home. The receptionist was friendly and welcoming, offered us a cup of tea, and gave us the keys to our beautiful room. Not only was it clean, quaint, and spacious, but it had three double beds - one for each of us. The hotel is centrally located in the downtown. There is an abundance of pubs and restaurants within the neighboring blocks. The nearby national park is a treasure, and walkable from the hotel. The receptionist even helped us sign up for a Ring of Kerry day tour (highly recommended). The breakfast was amazing... scones were a highlight! On our last day, we had to get up early to catch a train to Dublin and they cooked us an early breakfast before the hotel restaurant opened. The Arbutus defines "Irish hospitality."

  • Stayed August 2012, travelled with friends
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Helpful?
Thank Meaghan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, 30 June 2013
Meaghan,

Thank you very much for your powerful review and the commendation for The Arbutus defining “IRISH HOSPITALITY”. This is an accolade that we graciously accept and promise to maintain, go raibh mile maith agat.

We are very pleased that you and your college friends chose us as your base in Killarney and Kerry and we are delighted to see that you enjoyed what we used call The 3 Bears Room ( “Goldilocks was very tired by this time, so she went upstairs to the bedroom. She lay down in the first bed, but it was too hard. Then she lay in the second bed, but it was too soft. Then she lay down in the third bed and it was just right”,) we no longer call it that as now the idea of Goldilocks sleeping around just does not go down too well but I also hope that you all found that your own beds were just right!

I am never ceased to be amazed by the number of reviews that mention our scones and to say that they were your highlight does and does not surprise me. Marion who is our breakfast chef and baker has been working with us for nearly 40 years and she bakes several batches each morning from 6.00 on, I can share her recipe with you if you like but I can safely bet that they will not turn out like hers, when it come to baking Marion just has a “touch” for it.

A year later and I wonder are you still in college and have your exams over, I hope that they went well for you and that you can now enjoy a great Summer.

Slán,

Seán
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Wexford, Ireland
Level 4 Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 April 2013

Two couples travelled to arbutus in Feb 2013. Got good rate in arbutus which has great location, in centre of town. Parking closeby. Very friendly staff. Great cooked breakfast. We sat by their real fire enjoying drinks late into the night. Well done Arbutus!

  • Stayed February 2013, travelled as a couple
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Helpful?
Thank Margaret17294
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, 24 June 2013
Margaret,

Thank you for finding us and having found us that you think the “Arbutus is great find!”. We are delighted that you found us too.

Sitting by the open fire enjoying your drinks and good company late into the night, very friendly staff, located right in the centre of town with parking close by and great cooked breakfasts and to top it all off, super value.

Oh, sometimes I envy those that have the opportunity to come to stay in the Arbutus and then when I think about it I remind myself that I have the privilege of working here every day with the great team and the lovely guests that come to visit us and I say, life is good!

Hope that you have a great Summer and we might see you again soon.

Slán,

Seán
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Cork, Cork, Ireland
2 reviews
Reviewed 28 April 2013

Stayed here overnight. Very comfortable, the lounge has great old world charm with a lovely fire. Breakfast was outstanding - gorgeous scones and gingerbread. Lovely chatty staff. A very good experience. Very central in Killarney also.

Room Tip: Stay furthest away from bar if you want music annoys you.
See more room tips
  • Stayed January 2013, travelled as a couple
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Review collected in partnership with this hotel

Helpful?
Thank JAR051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, 18 June 2013
Jar,

Thank you for your lovely review and “HIGHLY RECOMMEND IT” our little hotel.

We are delighted to read that you enjoyed your time at the Arbutus and hope that from your room tip that the music did not annoy you. We have traditional music sessions at weekends and these are totally un-plugged/acoustic sessions and sometimes musicians drop in to join the session and there can be as many as 10 or 12.

Marion, our breakfast chef is with us nearly 40 years and is one of the invisible heros that works behind the scenes. Along with breakfasts she also does all the baking and her scones, brown bread and gingerbread that you mention she bakes freshly each morning. She really appreciates your kind comments and says to say thanks.

We hope that we will have the opportunity to welcome you back again soon.

Slán,

Seán
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Ahascragh, Ireland
1 review
Reviewed 27 April 2013

Stayed for two nights and really had a great time. Staff were really friendly and helpful. Hotel was spotless. Breakfast was impressive and a special mention to Betty who looked after us very well both mornings.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Niallj81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, 18 June 2013
Niall,

Thank you for your visit and also for your lovely review.

It is ever so rewarding for us to see guests say that they had a great time and that The Arbutus is simply “WONDERFUL”.

Friendly and helpful staff, hotel spotless, impressive breakfasts and being looked after by Betty.

We think that Mayo will do well in the football this year and are viewing them as our main opposition. Hopefully it will be a good championship and the best team will win.

We hope that we will have the opportunity to welcome you back to Killarney and The Arbutus soon.

Slán,

Seán
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Arbutus Hotel

Property: Arbutus Hotel
Address: Arbutus Hotel College Street | Killarney Town centre, Killarney, Ireland
Region: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#6 Romantic Hotel in Killarney
#6 Business Hotel in Killarney
#6 Family Hotel in Killarney
#12 Luxury Hotel in Killarney
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Arbutus Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
The Arbutus is one of Killarney's true original hotels. Located in the town centre it is a historic, family run hotel -The Arbutus is best described as a Country House Manor in the heart of Killarney . Whilst small, it has the luxurious accommodation and service expected from a larger hotel, with the advantage of all the personal attention and discretion that a smaller property can offer. Location, service, knowledge and comfort. It is often described by guests as a home away from home. We look forward to the opportunity of making you feel at home ... more   less 
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Also Known As:
Arbutus Hotel Killarney

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