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“Vacation Experience”
Review of Arbutus Hotel

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Arbutus Hotel
Ranked #14 of 39 Hotels in Killarney
Certificate of Excellence
Reviewed 24 June 2013

We brought our Australian friends to Killarney and stayed in the Arbutus Hotel on Friday, 21st June 2013. The complimentary tea / coffee and cake on arrival set the tone for our stay. It was wonderful. The staff were friendly and very helpful. The atmosphere in the hotel lobby, bar and restaurant was great. We were able to walk to all parts of Killarney from the hotel and thoroughly enjoyed our stay in the town. We only wished we could have stayed longer. We all recommend the Arbutus Hotel and wish them the best for the future. This is where we will be staying when we return to Killarney.

Shay & Martha Hynes.

Room Tip: During the Summer, it is a good idea to pay 18 Euro extra for an air-conditioned room.
  • Stayed: June 2013, travelled with friends
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Thank shayhynes101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this reviewResponded 17 December 2013

Martha and Shay,

Thank you so much for choosing to stay at The Arbutus when you were hosting your Australian friends. We appreciate the stresses that can be there when one has visitors and the challenges in selecting the right restaurant, pub, hotel or place of interest. We are delighted to see how much you all “got” The Arbutus and how relaxed everyone was. You made the right choice!

Thank you for reviewing us here on Trip Advisor. I have let all the team know of your kind remarks. I believe that the atmosphere that you mention in the lobby, bar and restaurant is primarly down to two things, the people who work here and the people who visit. Sure décor, location, aspect and background music all have parts to play but it is mainly down to the law of attraction and within that we are all to aware that The Arbutus may not be everyone’s cup of tea. Which is why it is all the more rewarding when we read you say “WE ONLY WISHED WE COULD HAVE STAYED LONGER” and that The Arbutus is where you will be staying when you return to Killarney.

We would be thrilled to have the opportunity to welcome you back again and contact the hotel direct to get some of the loyalty benefits you qualify for being a repeat guest.

Happy Christmas to you both, we hope that you have a lovely one.

Slán,

Seán

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580 - 586 of 1,466 reviews

Reviewed 24 June 2013

Our stay at the Arbutus Hotel in Killarney was by far the best accommodations we had while travel through Ireland. Sean, our host, along with Thomas the bartender and Betty serving us breakfast were very friendly and made us feel welcomed. The rooms, the food & drinks & the location in town were all super. The only regret we had was being able to stay only one night.

Stayed: November 2012, travelled with family
Thank Gerald B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this reviewResponded 12 December 2013

Gerald,

Thank you so much for posting your beautiful review and what a delight to read that your only regret was that you were only able to stay 1 night, but you will be going back to our little hotel on your next trip and hopefully you will be able to stay longer the next time. The Arbutus is a great place to base yourself when you are in Killarney and the Kingdom of Kerry.

We look forward to welcoming you back.

Have a lovely Christmas,

Slán,

Seán

P.S.

Apologies about the delay in replying

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Reviewed 19 June 2013

I recently stayed in the Arbutus Hotel with a group of more than 20 people. I have to say we could not describe enough how well we were looked after for the weekend. From the initial booking and correspondance back and forward to the time we were checking out, Sean and the rest of the staff were so friendly and helpful. The hotel itself is superb and ideally located. The rooms were perfect and we had the pleasure of dining in the restaurant on the Saturday night, were again the staff were so attentive. I would not hesitate to recommend the Arbutus to anyone travelling to Killarney, whether it be for business or pleasure.

  • Stayed: June 2013, travelled with friends
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Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this reviewResponded 12 December 2013

Michael,

Thank you very much for taking the time to post a review here on Tripadvisor. I know that I am a little tardy with my replies and apologies for that. I hope that the wedding went well and that the honeymooners are back and all smiles still.

We are very pleased to see that you enjoyed the whole Arbutus “service journey” from start to finish and may I take this opportunity to say what a delight that it was to deal with you.

We wish you and all yours the very best for Christmas and may 2014 be your best year yet!

Slán,

Seán

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Reviewed 19 June 2013

We had the good fortune to stay at the Arbutus Hotel in Killarney for 3 nights in May and it was one of the most enjoyable hotels of our time in Ireland. From the time we were greeted at reception until the time we left we found all the staff to be extremely helpful and friendly. The reception staff were extremely knowledgable regarding the town and surrounding area. We were given a large room with a separate sitting room and large bathroom which was very comfortable. But the highlight of the stay was meeting Betty who runs the breakfast room with friendly efficiency. She was a delight to meet and is an asset to the hotel. She has been there for 20 years and refers to herself as "part of the furniture", but she is much more than that.
I would highly recommend this hotel and its position in the centre of town is perfect.

  • Stayed: May 2013, travelled as a couple
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Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this reviewResponded 11 December 2013

Paul,

Thank you so much for your beautiful review and sorry for not getting down to replying until now.

Without doubt the greatest benefit that any guest may enjoy at our little hotel is the incredible friendly, helpful and knowledgeable team that work here and their main interest is in helping guests to make the most of their time whilst in Killarney. As for Betty, she is indeed a delight but she has been telling guests that she has worked her for 20 years for a long time now, a lady indeed!

“FIVE STAR SERVICE AT THREE STAR PRICES”, what can I say other than we continuously strive to deliver fair value at all times and by satisfied guests like your good self posting reviews and recommending us, we can cut down on advertising and marketing costs. Look after the guest and the guest will look after you was one of my grandfathers chants.

Hope that you have a lovely Christmas in Australia.

Slán,

Seán

P.S.

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Reviewed 12 June 2013

Location very central. We arrived to be met with a friendly smiling face. The complimentary cup of tea and ginger cake set the mood. Atmosphere and friendliness made it so relaxing. The whole place was spick and span. Well trained professional staff. Room spacious and very comfortable. The lovely 'sitting room' with a cosy fire made it seem we were the special guests. It was all topped off with beautiful homecooked Irish breakfast with special touches. Would definitely stay in The Arbutus again.

Room Tip: Not familiar with the range of rooms
  • Stayed: June 2013, travelled with friends
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Thank thomas g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this reviewResponded 10 December 2013

Thomas,

Thank you very much for choosing to stay with us and for taking the time to share your experience at The Arbutus with all who read it, here on Tripadvisor. Sorry about the delay in replying to your review but thankfully we have been very, very busy and we have no hesitation it attributing this to you and all others who recommend us. Thanks.

We are very pleased to see that you enjoyed many of the unique benefits of our little hotel and that you were made to feel that you were “the special guests”. To us all guests are VIPs and as you say it is the special little touches and the friendly smile that can make all the difference. Delighted that you got it and found the atmosphere to be friendly and relaxing and that you would definitely stay in the Arbutus again, we look forward to welcoming you back. Until then we hope that you have a lovely Christmas and that you will Winter well!

Slán,

Seán

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Reviewed 11 June 2013 via mobile

Great location just a few minutes from the train station It seems like one is staying in a private manor. It is well kept and the room is large. Nice bathroom and free wifi. The staff is great and make sure you are treated well. It felt like home after the first night. Enjoy a nice stay in a quaint Irish town

  • Stayed: June 2013
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Thank barry51555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this reviewResponded 9 December 2013

Barry,

Apologies for the delay in replying to your post, thankfully we have been very busy and are only now getting a chance to catch up on ourselves.

Delighted to see that you felt right at home and enjoyed your time in our nice quaint hotel in our quaint Irish town.

Seasons greetings and wishing you and yours all the best in 2014.

Slán,

Seán

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Reviewed 11 June 2013

Was just lovely, we loved it from the moment we arrived until we regretfully left. It started with a friendly welcome including tea/coffee and divine homemade ginger cake. The room was very comfortable, the level of service impeccable but unobtrusive. The staff were always charming and nothing was too much trouble. Great location, close to everything but not noisy. Unhesitatingly recommend this hotel.

  • Stayed: June 2013, travelled with friends
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Thank Annette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this reviewResponded 9 December 2013

Annette,

Better late than never and apologies about the delay but thankfully we have been very busy at the hotel. We are all too aware that this is in no small way down to you and others who take the time to post a review here on Tripadvisor.

Thank you very much for your glowing review. We are delighted to read that The Arbutus was the highlight of your travels and that you UNHESITATINGLY RECOMMEND THIS HOTEL.
I love the way that you write, that it is all about getting the balance right and that is what makes things comfortable, from the moment you arrived until you regretfully left service was impeccable but not intrusive and location was close to everything but not noisy. I suppose one could say that it is a little like baby bear’s porridge, chair and bed. Not too hot but not too cold, not too high or not too low and not too hard or too soft. Whichever it is we are very pleased that you had a good time while you were here.

Hope that you have a lovely Christmas and a very happy 2014.

Slán,

Seán

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Arbutus Hotel

Address: Arbutus Hotel College Street | Killarney Town centre, Killarney, Ireland
Region: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#6 Romantic Hotel in Killarney
#6 Family Hotel in Killarney
#6 Business Hotel in Killarney
#12 Luxury Hotel in Killarney
Price Range: £67 - £179 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Arbutus Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
The Arbutus is one of Killarney's true original hotels. Located in the town centre it is a historic, family run hotel -The Arbutus is best described as a Country House Manor in the heart of Killarney . Whilst small, it has the luxurious accommodation and service expected from a larger hotel, with the advantage of all the personal attention and discretion that a smaller property can offer. Location, service, knowledge and comfort. It is often described by guests as a home away from home. We look forward to the opportunity of making you feel at home ... more   less 
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Also Known As:
Arbutus Hotel Killarney

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