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“Quality Old-Irish Hotel”
Review of Arbutus Hotel

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Arbutus Hotel
Ranked #13 of 38 Hotels in Killarney
Certificate of Excellence
Kildare, Ireland
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Quality Old-Irish Hotel”
Reviewed 6 April 2014

Excellent service. Old style Irish hotel with matching decor. Complimentary Tea/Coffee on arrival with Ginger Cake a real treat and a lovely touch. Centrally located in the town of Killarney. A minor quibble was that the room we stayed in was a bit small and did not match the decor downstairs. Overall it was really good value with really helpful staff.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SeanForde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, family at Arbutus Hotel, responded to this review, 16 May 2014
Sean,

Thank you for taking the time to post a review about your recent stay at The Arbutus.

We are very pleased to see that you felt that The Arbutus is a Quality Old-Irish hotel, where one receives excellent service and is cared for by really helpful staff. I accept that the room that you were in is not reflective of the décor in the public areas, of little comfort to you now but all our bedrooms are different in style and size and the room that you had is one of our smaller ones, sorry about that. Next time you are coming, please remind reservations about your review here on TA and we will be sure to give you a better room.

Until next time,

Slán from All @ The Arb
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Chicago, Illinois
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 March 2014

The entire staff here was wonderful! The receptionist was VERY helpful in recommending things to do and places to eat in the area (the Dingle Peninsula was recommended over the Ring of Kerry and we were perfectly happy with a shorter trip with similar scenery).
The kitchen staff was very attentive and eager to please. Very friendly as well!
Rooms were clean, spacious, and comfortable.
We had booked one night at first, but ended up staying for two additional nights because it was so lovely!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, 6 May 2014
John,

Thank you for your powerful review and for the lovely comments.

It is lovely to hear you say what you particularly enjoyed about your time here but it was also oh, so rewarding to hear you ask each morning, “Can we stay another night, please?”
I hope that the rest of your vacation went well.

Slán,
Seán
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Kildare, Ireland
1 review
Reviewed 30 March 2014

We stay in the Arbutus regularly as a couple and as a family and we love the homely welcoming friendly atmosphere from the moment you walk into the hotel. The staff in the hotel from reception to the bar to the waitresses could not be more helpful. Its a prefect location situated in the heart of Killarney Town. The bedrooms are spacious, spotlessly clean, and very comfortable. The breakfast has a wide variety of options including home-made scones, pancakes and of course the full Irish. What sets this hotel apart from others is the accommodating nature of their staff, a special mention has to be to Betty who goes beyond the call of duty to make people feel welcome in the Arbutus. We look forward to our next stay and recommend it highly 100%.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patricia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, 6 May 2014
Patricia,

All the team at The Arbutus wish to express their gratitude for your lovely comments and recommendation, thank you very much.

It is a pleasure to welcome you back time and time again and we are honoured that you consider our little hotel to be your home from home when you are visiting Killarney.

Thanks again,

Seán
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Austin, Texas
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 March 2014 via mobile

We loved the excellent friendly service and spacious room. This was our 5th night in Ireland and 1st night with a comfortable bed. Our hat is off to you for our wonderful time here.
A most wonderful recommendation to the Bricin for dinner too.

Stayed March 2014, travelled as a couple
Helpful?
Thank EAJ2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, 31 March 2014
Howdy,

Wow, what can I say ““BEST NIGHT'S REST IN IRELAND” is an incredible accolade and testimonial and that you are willing to take that big Texan 10 gallon hat off to the team at The Arbutus for the great job that they did in ensuring that you had a wonderful time while you were here, we are really pleased and honoured at receiving such awards, thanks.

We are delighted to read that you were very pleased Bricín also.

Hope that the rest of your vacation went well.

Slán,

Seán
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1 review
Reviewed 28 March 2014 via mobile

Stayed here for 2 nights was a most delightful stay.. staff are very welcoming and friendly made us feel at home from the moment we entered.. everything we asked for was provided with no questions asked. Rooms are homely and lovely and warm.. felt like home to us would definitely recommend to anyone thinking of going to kilarney as its perfectly located in town city. We will be back for sure..:)

Stayed March 2014, travelled with friends
Helpful?
Thank Steffi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, 31 March 2014
Steffi,

Many thanks for the lovely review posted following your recent 2 night stay with us.

We really do appreciate you taking the time and trouble to post it and we are delighted to read you enjoyed your time at The Arbutus. I take your comments about being “Made feel AT HOME” and the rooms BEING HOMELY and lovely and warm….. FELT LIKE HOME TO US as being the greatest compliment. As much as we all look forward to holidays and vacations, one of the great things about them is that we realise that home is where we want to be, it is where we are confident enough to relax and feel cozy. These comments along with WE WILL BE BACK FOR SURE..:) are very rewarding for all who work here who I have shared them with, they all say “thanks”

I am glad that you enjoyed your stay and I do hope it is not too long before we have the pleasure of welcoming you back again.
Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level 6 Contributor
316 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed 24 March 2014

the Arbutus was a fantastic place for our two-night stay in Killarney. Located right downtown (though parking is a few minutes' walk up the street), the Arbutus is both traditional and modern and absolutely comfortable, gorgeous, and clean. Comfy beds, clean and spacious bathrooms, and a cozy sitting room in the lobby (also connected to a great bar!).

Only a few minor suggestions - the TV in our room was located in a somewhat annoying spot; our bed had a large footboard that blocked the TV while you were laying there, so we moved it to a side table. If the TV was mounted to the wall it would have been much more visible. Also, breakfast was a bit confusing; there were no prices on the menu and it was a bit unclear as to what was included in what. Also, it would be helpful if some information regarding the parking situation was found on the website, and if the parking lot itself was marked as "for guests of the Arbutus", as it currently is just a lot with a for sale sign on it

That said, these were pretty minor complaints and I would definitely recommend the Arbutus to anyone visiting Killarney.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Riptor3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, 24 April 2014
Riptor,

Thank you very much for staying with us and a special thank you for the wonderful suggestions. You say that they were minor but they are things which we can rectify most of them and are doing so. It is the little things that can make a big difference.


THE ARBUTUS IS BOTH TRADITIONAL AND MODERN AND ABSOLUTELY COMFORTABLE, GORGEOUS, AND CLEAN. We are always having difficulty when describing the Arbutus to potential visitors. Your words will come in very handy in the future, thanks again.

We really appreciate your testimonial and recommendation.

Slán,

Seán
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Cork, Ireland
1 review
Reviewed 10 March 2014

This hotel is full of character with a wonderful mix of ageless charm with modern efficiency. Our bedroom was tastefully decorated with beautiful wallpaper, elegant lamps and timeless classic furniture. The bathroom was modern with bath and shower, and both rooms were very clean and spacious. There was a good selection on the breakfast menu and our choice of full irish was cooked to order and was fresh hot and delicious. We also had the choice of fresh fruit, cereals, yogurts, and delicious home-made scones and gingerbread - still warm! The staff were all very friendly knowledgeable and professional and would like to mention Betty in particular who made our breakfast all the more enjoyable! We would certainly look no further than the Arbutus for any future visits to Killarney. Also it is ideally situated in the town.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Theresa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Current Custodian at Arbutus Hotel, responded to this review, 27 March 2014
Theresa,

Many thanks for the lovely review posted recently and for taking the time to tell us and all who read it of your experience at The Arbutus.

I have shared your kind words with the entire team here and they all join me in thanking you. I am glad that you found the Arbutus to be a hotel that is full of character with a wonderful mix of ageless charm with modern efficiency, spacious rooms am extensive breakfast menu, ideal location and above all the great team that work here.


WE WOULD CERTAINLY LOOK NO FURTHER THAN THE ARBUTUS FOR ANY FUTURE VISITS TO KILLARNEY, I hope it is not too long before we have the pleasure of welcoming you back again for another memorable stay.

Thank you again for your kind words.

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Arbutus Hotel

Property: Arbutus Hotel
Address: Arbutus Hotel College Street | Killarney Town centre, Killarney, Ireland
Region: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#6 Business Hotel in Killarney
#6 Romantic Hotel in Killarney
#6 Family Hotel in Killarney
#12 Luxury Hotel in Killarney
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Arbutus Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
The Arbutus is one of Killarney's true original hotels. Located in the town centre it is a historic, family run hotel -The Arbutus is best described as a Country House Manor in the heart of Killarney . Whilst small, it has the luxurious accommodation and service expected from a larger hotel, with the advantage of all the personal attention and discretion that a smaller property can offer. Location, service, knowledge and comfort. It is often described by guests as a home away from home. We look forward to the opportunity of making you feel at home ... more   less 
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Also Known As:
Arbutus Hotel Killarney

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