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“What a Gem”
Review of Arbutus Hotel

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Arbutus Hotel
Ranked #9 of 38 Hotels in Killarney
Certificate of Excellence
Cobh, Ireland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“What a Gem”
Reviewed 22 April 2014

What a Gem of a hotel, location, food staff all brilliant. they even rang our room 5 mins after we arrived to see was all okay.Breakfast selection very good. Lovely bar downstairs, rooms perfect couldnt fault hotel

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, 4 June 2014
Peter,
Thank you for staying with us and thank you also for taking the time to post a review here on Tripadvisor for all to read.
We are delighted to read that you thought that The Arbutus is “A Gem”, we think so, but it is really lovely when we hear others say it too. Thank you.
Location, food and staff all brilliant, a lovely bar, a very good selection for breakfast and rooms perfect. Could not fault the hotel. All very powerful and pleasant praise. Go raibh mile maith agat.

We look forward to welcoming you back to the hotel and Killarney in the near future and remember that you now qualify for loyalty benefits when you or your family and friends stay with us again.

Slán,

Seán
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1,386 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Limerick, Ireland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 April 2014

Stayed here for a 3 night break with my family and extended family. Very comfortable and hassle free place to stay. This family run hotel is very central in Killarney and has an old world charm, and style. Very friendly and helpful staff. Lovely breakfast room, great breakfast, great choice on the breakfast menu. Would stay again, and would recommend to anyone. A hotel with character.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AntoinKiely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, family at Arbutus Hotel, responded to this review, 4 June 2014
Antoin,

Thank you for your lovely review and recommendation. It was lovely to meet with you, your clan and all the outlaws and we are delighted to read that you enjoyed your time here and are confident in recommending The Arbutus to anyone. We place great value in personal recommendations and promise to do our utmost to deliver

You may be glad to know that since you have stayed we have redecorated your room 222, so it is all “spruced up” and ready for the next time you visit.


Until then, slán,

Seán
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Harker Heights, Texas, United States
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 7 April 2014

The hotel and bar staff were friendly and helpful. They went above and beyond to help us figure out how to spend our time in Killarney. The hotel is truly center to all the major local attractions and makes getting around the city very easy. Can't wait to go back!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sean L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, 21 May 2014
Seán,

Thank you very much for staying with us and thank you also for posting a review here on Tripadvisor.

I thoroughly agree with you that without a doubt our greatest asset and gift is the devoted team that work here at The Arbutus. They take great pride in their jobs and want to ensure that along with guests being well looked after, that the visitor makes the most of how they spend their time while in Killarney and Kerry.

We look forward to welcoming you and your partner back again.

Slán,

Seán
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Ireland
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 April 2014

I stayed here with my sister as a treat for Mother's Day, from the minute we arrived we were made feel very welcome by the very friendly receptionist, our room was very spacious and comfortable and there was a very nice atmosphere in the bar where we had a pre dinner drink. The breakfast was excellent and the dining room staff were so nice and helpful, we were delighted to receive a pot of homemade jam as a Mother's Day present which was a very nice touch we thought. The location of the hotel couldn't be better, we will definitely return here again

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KatieK1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, 21 May 2014
Katie,

Thank you for taking the time to post your delightful testimonial here on Tripadvisor and sharing with all your experience at the Arbutus.

It was a pleasure to serve you and your sister and a delight to see you both relax and enjoy yourselves. We hope that the jam arrived home safely and was appreciated by all.

Until next time,

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Atkinson, Wisconsin
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 April 2014

We stayed at the Arbutus Hotel for 3 nights. Sean and the rest of the front desk staff was extremely helpful and very attentive. He made excellent recommendations for the Dingle Peninsula & set us up with an fascinating horse drawn excursion through the Gap of Dunloe. Excellent breakfast with a cheerful staff. Great location downtown. We plan on returning to Ireland in a few years & will definitely stay at the Arbutus again.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glenn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, 20 May 2014
Glenn,

Apologies for the delay in replying to your posting, better late than never though.

Thank you for choosing to stay with us and for taking us up on some of our recommendations.

It was a pleasure to see you and your daughter have an enjoyable time in Killarney and Kerry.

We look forward to welcoming you back to the Arbutus in a few years and remember that you qualify for loyalty benefits when you are a returning guests.

Until then,

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kildare, Ireland
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 April 2014

Excellent service. Old style Irish hotel with matching decor. Complimentary Tea/Coffee on arrival with Ginger Cake a real treat and a lovely touch. Centrally located in the town of Killarney. A minor quibble was that the room we stayed in was a bit small and did not match the decor downstairs. Overall it was really good value with really helpful staff.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SeanForde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, family at Arbutus Hotel, responded to this review, 16 May 2014
Sean,

Thank you for taking the time to post a review about your recent stay at The Arbutus.

We are very pleased to see that you felt that The Arbutus is a Quality Old-Irish hotel, where one receives excellent service and is cared for by really helpful staff. I accept that the room that you were in is not reflective of the décor in the public areas, of little comfort to you now but all our bedrooms are different in style and size and the room that you had is one of our smaller ones, sorry about that. Next time you are coming, please remind reservations about your review here on TA and we will be sure to give you a better room.

Until next time,

Slán from All @ The Arb
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Chicago, Illinois
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 March 2014

The entire staff here was wonderful! The receptionist was VERY helpful in recommending things to do and places to eat in the area (the Dingle Peninsula was recommended over the Ring of Kerry and we were perfectly happy with a shorter trip with similar scenery).
The kitchen staff was very attentive and eager to please. Very friendly as well!
Rooms were clean, spacious, and comfortable.
We had booked one night at first, but ended up staying for two additional nights because it was so lovely!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, 6 May 2014
John,

Thank you for your powerful review and for the lovely comments.

It is lovely to hear you say what you particularly enjoyed about your time here but it was also oh, so rewarding to hear you ask each morning, “Can we stay another night, please?”
I hope that the rest of your vacation went well.

Slán,
Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Arbutus Hotel

Property: Arbutus Hotel
Address: Arbutus Hotel College Street | Killarney Town centre, Killarney, Ireland
Region: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#6 Business Hotel in Killarney
#6 Romantic Hotel in Killarney
#6 Family Hotel in Killarney
#8 Luxury Hotel in Killarney
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Arbutus Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
The Arbutus is one of Killarney's true original hotels. Located in the town centre it is a historic, family run hotel -The Arbutus is best described as a Country House Manor in the heart of Killarney . Whilst small, it has the luxurious accommodation and service expected from a larger hotel, with the advantage of all the personal attention and discretion that a smaller property can offer. Location, service, knowledge and comfort. It is often described by guests as a home away from home. We look forward to the opportunity of making you feel at home ... more   less 
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Also Known As:
Arbutus Hotel Killarney

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