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“could use some updates”
Review of Arbutus Hotel

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Arbutus Hotel
Ranked #14 of 38 Hotels in Killarney
Certificate of Excellence
Phoenix, Arizona
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“could use some updates”
Reviewed 10 May 2014

Public areas are beautiful. Staff very welcoming and helpful. Location perfect. Buckleys Pub, great. BUT, our room 115 had the most uncomfortable bed ever, did not sleep. Also the room is dark and dreary with a terrible view. I would stay here again in another room.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank IrishAlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, 18 November 2014
Alie,

Thank you for staying with us earlier this year and apologies for not replying until now.
We are disappointed to read that you found the bed to be the most uncomfortable bed ever and that you did not sleep because of it. We are in the process of replacing all those beds with new more comfortable ones.

We are delighted that you found the public areas beautiful, staff very welcoming and helpful. Location perfect and Buckleys Pub, great.
And the greatest compliment of all that you would stay here again.

Next time you are coming, please contact me directly at sean@arbutuskillarney.com and I will be delighted to give you a free upgrade.

Until we meet again,

Slán,

Seán
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1 review
Reviewed 9 May 2014 via mobile

We had a wonderful time at the Arbutus Hotel in Killarney. The staff was superb. We had a charming warm welcome, a mixture of old and new that blended well. Killarney is located perfectly to visit the Ring of Kerry and the Dingle Peninsula. If you have any needs, the staff will assist almost immediately. We loved it.

Stayed May 2014, travelled as a couple
Helpful?
Thank Pedro S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, 3 August 2014
Pedro,
Thank you so much for your powerful review about your stay in The arbutus and our lovely little town, Killarney. Delighted to read that you had a wonderful time in both.
We have difficulty in trying to explain to people making an enquiry what it is we offer, are we an old historic hotel, a town house or what. We love your line “We had a charming warm welcome, a mixture of old and new that blended well”, like a good cocktail, it is all about the blend. Holding onto some character as we continually improve and update.
We are very pleased that you loved it and thank you again for sharing.

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cork, Ireland
1 review
Reviewed 1 May 2014

Stayed in the Arbutus on Killarney just after Easter 2014. My mother and I stayed here for two nights . From arrival to departure the staff were both friendly and attentive. The hotel is a lovely old world style with some nice antiques which gives a real manor house feel. Our room was on the manor house style which was perfectly clean with crisp sheets on the beds. Breakfast the cold buffett was very good try the ginger bread its delicious and the hot menu the choices are very good and everything is freshly prepared. Location is wary good and if I get the chance will definitely be back. Thanks to all the Team at Arbutus Killarney for a great few days

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Sineadc950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, 2 August 2014
Sinead,

Thank you and your Mother for visiting us way back in Easter and sorry for not replying until now.
We are delighted to see from your review that you both enjoyed your time at The Arbutus and that you had a great few days.

From all the team @ The Arb, thank you for the “Thanks” and we hope we will get the chance to welcome you back again soon. Until then,

Slán,

Seán
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Tucson, Arizona
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 April 2014

I 've stayed in many hotels, in many cities around the world, but this has to be the friendliest place ever. I quess because this is a family owned, family run hotel, they make you seem like one of the family. It started the minute i walked into the lobby, and continued for the 5 days i was there, right till they helped me load my luggage into the car for my next continuation of my trip. The rooms where quiet and comfortable. I loved the the big furniture and the decorations, not like the sterile atmosphere of modern hotels. Don't get me wrong, every modern convience is there, but not the stainless steel and glass stamped out product you see in most modern hotels. The breakfasts where awesome and the dinner i had easter evening was great. I'll be back to killarney and this will be the place i'll stay.

  • Stayed April 2014, travelled solo
    • Value
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Helpful?
Thank james l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, 11 June 2014
James,

Thank you for your powerful review. We are chuffed that you consider the Arbutus to be one of the friendliest places you have stayed in, in all your travels.

The Arbutus has been in the Buckley family since 1926 and we have welcomed almost 500,000 guests in that time. I can’t say yet, and we may have to wait another 80 years before some one can say, that you are “One in a Million”. There is a fair to middling chance that James L. were the first and only Great-Grandfather that we have had staying, independantly, on a golf trip.

We are really chuffed that you felt like you were one of the family and are now happy to be a brand ambassador for the hotel. Keep up the good work.

We hope that you will be back to us again soon, all the best until then.

Slán,

Seán
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Cork, Ireland
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 27 April 2014 via mobile

Just returned from a 2 night family break in Arbutus.The location is excellent, right in the centre of town.The hotel was home from home . Warm welcome, comfortable rooms, excellent breakfast.The staff work very hard to ensure there guests are treated like royalty.I would highly recomment the Arbutus hotel.Thankyou to all and hope to return soon.

Stayed April 2014, travelled with family
Helpful?
Thank jackie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, 11 June 2014
Jackie,

Thank you very much for taking the time to post your lovely review. We are delighted to see that you had a good weekend break in your Killarney “home from home”, The Arbutus.

You are quite correct when you say that the team here work very hard to ensure that guests are treated like royalty and it is driven by pride, passion and interest. All who work here are proud to serve and want guests to have a great time while they are in Killarney.

We hope that we will have the privledge of serving you and yours again soon,

Until then,

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tipperary, Ireland
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 April 2014

lovely old world family run hotel with characterl.if you are looking for modern, this is not the place for you.clean,centrally located in middle of town. loved the breakfast,great choice but what we really liked was that the fry was served fresh to you at your table.the staff were great.helpful,friendly,couldnt do enough for us.we will have no hesitation in staying in this hotel again when we return to killarney.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Matt K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, 11 June 2014
Matt,

Thank you for staying with us and thank also for taking the time to post a review here on Tripadvisor.

It is great to see that you enjoyed your time at the Arbutus and that you have no hesitation in staying here again when you return to Killarney. Is this not the best testimonial that any business can get?

We look forward to welcoming you back and please remember to claim your Loyalty benefits as a returning guest when you are making your reservation.

Until then,

Slán,

Seán
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Radcliff, Kentucky
Level 4 Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 24 April 2014

My husband was delightfully surprised by the Arbutus B&B in Killarney…we both loved the old-world charm of the place! I had requested a quiet room with a large bed and boy did they deliver! I think we were in room 126, at the very end of a long hallway…the room was huge with a separate seating area complete with chaise lounge and fireplace, a huge bed, and overlooked a fairly quiet inner courtyard area. We loved the feel of the place! Definitely visit the attached pub, as it's an authentic Irish experience full of locals and Guiness! Breakfast was super-yummy (I had some wonderful French toast) and the service was great and attentive (we had the place to ourselves…apparently Americans eat breakfast earlier than the Irish :)

The only drawback was the parking…the hotel's parking is up a hill/not well-marked and a bit of a hike (especially if it's raining.) There is a rather large paid parking lot in back of the hotel which is convenient if you're just popping in and out (if you can find an opening)…it's also free after a certain hour on Sat. until Mon. morning, so if you can snag a spot, it's great!

I would also suggest the hotel loan out adaptors as a small courtesy (just an idea :)

Thanks for a great stay!

Room Tip: Ask for a quiet room at the end of a hallway.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank DaveandTina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Proud Grandson of the founders at Arbutus Hotel, responded to this review, 11 June 2014
Tina,

Thank you very much for your lovely review. We are delighted to see that you enjoyed your time at The Arbutus and that you loved the “Feel of the place!” and that you loved the old world charm of the place. It is a pleasure to read your review and it is really rewarding for us when we get feedback just like yours.

When my Grandparents started The Arbutus way back in 1926, they had a very clear vision as to the type of hotel they wanted The Arbutus to be, they were very proud to be Irish and loved to care and share. The character of the hotel has since developed into what it is today. The actual building and fittings is one part of it but I believe that it is the people who work here and who visit make up the atmosphere, essence and character of the place and as you said about the pub “it's an authentic Irish experience full of locals and Guiness!”.

We hope that you have many happy memories of your vacation and please keep up the good work of telling others about our little hotel.

Slan,

Seán
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Additional Information about Arbutus Hotel

Property: Arbutus Hotel
Address: Arbutus Hotel College Street | Killarney Town centre, Killarney, Ireland
Region: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#6 Business Hotel in Killarney
#6 Family Hotel in Killarney
#6 Romantic Hotel in Killarney
#12 Luxury Hotel in Killarney
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Arbutus Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
The Arbutus is one of Killarney's true original hotels. Located in the town centre it is a historic, family run hotel -The Arbutus is best described as a Country House Manor in the heart of Killarney . Whilst small, it has the luxurious accommodation and service expected from a larger hotel, with the advantage of all the personal attention and discretion that a smaller property can offer. Location, service, knowledge and comfort. It is often described by guests as a home away from home. We look forward to the opportunity of making you feel at home ... more   less 
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Also Known As:
Arbutus Hotel Killarney

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