We arrived about 2am on a wet and cold night after a 7 hour journey (We had informed the hotel that we would be arriving late) to be greeted by door staff from the 'Backstage Bar' who made a smart comment about the time and didn't offer us any help with luggage or finding reception. Check-in went smoothly. We got to our room, in which the decor was extremely outdated, nothing like the pictures on the website!! But everything was all very clean. The saturday morning when we went down for breakfast we gave our room number but had to wait to be called for a table. When we did get called and in to the breakfast room there were approx. 6 or more tables empty - why did we have to wait?? The showers were good and hot but the old shower curtain made the bathroom get quite wet. Phoned reception to ask for an iron, waited over half an hour and phoned again. Waited another half hour or more and still no iron so i ohoned again and eventually got one, it's a good job I wasn't in a rush out to a meeting or event! Had a great night on the saturday night, stayed in the hotel and bar staff were all very friendly, toilets were nice and clean etc. Breakfast was a bit better the next morning except for one member of staff we heard cursing a group of people for sitting at a table that she had not yet set up - very rude and unprofessional! Check out went smoothly. All-in-all, an average hotel, I think you should be more honest on your website about the decor in your rooms and the price was definitely too high for the service we got. I don't think i would stay at the Gleneagles again.
- Official Description (provided by the hotel):
- The Gleneagle is a family owned hotel which has been in business for over fifty years. We continuously strive to improve our hotel and facilities, all the while maintaining a warm welcome for our guests. Our location, overlooking Killarney National Park, inspires us to create memorable and amazing experiences with a level of service and standard of hospitality second to none.The Gleneagle Hotel is Ireland’s leading leisure and entertainment destination. Where else can you find such extensive leisure facilities, world-class entertainment and genuine hospitality without having to step beyond our front door? Like all the great things in life, it’s best to experience it for yourself and with this in mind we hope to welcome you to The Gleneagle Hotel in the near future. ... more less
- Reservation Options:
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- Also Known As:
- Gleneagle Hotel Killarney